Raymond Alejandro

• Successfully manage a portfolio of enterprise-level clients, generating $7.6 million in annual revenue.
• Territory owner of new clients for 19 states, including CA, WA, ID, OR, NV, NM, AZ, CO, WY, MT, ND, SD, HI, AL, UT, KS, IA, TN, SC.
• Collaborate cross-functionally with product development, marketing, and support teams to ensure client satisfaction which grew businesses from $300k to over $5M.
• Negotiate complex contracts and pricing agreements, resulting in increased profitability by 18%.
• Provide consultative sales presentations, addressing client pain points with tailored solutions.
• Received multiple client commendations for outstanding service, professionalism, and exceeding expectations.
• Selected to lead a high-impact client retention initiative, resulting in a 63% increase in customer retention rates.

• Developed and executed a comprehensive partner strategy to drive new revenue opportunities, including the development of an affiliate program with over 100 partners.
• Built relationships with key decision makers at prospective customers by leveraging social media resulting in increased lead generation efforts by 150%.
• Created and implemented marketing campaigns that resulted in a 50% increase in web traffic within 6 months of launch and generated leads valued at more than $100K per month for our business unit.

• Manage multiple key accounts in North America; develop positive working relationships with all customer touch points.
• Drive client retention, renewals, upsells and client satisfaction.
• Attend industry conferences and engaged in outbound email, LinkedIn, and calls prospecting to increase lead generation efforts by 7%.
• Worked with marketing team and leadership to identify trends and customer pain points from conferences.

• Built deep relationships with clients to understand their specific needs resulting in $5M in Annual Recurring Revenue.
• Achieved President's Club status for exceeding sales targets by 13% and demonstrating exceptional leadership within the sales team.
• Key achievement: Achieved a close rate of 68% and grew company revenue by 71% in 2 years.

• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Qualified leads, built relationships and executed sales strategies to drive new business.
• Resolved issues promptly to drive satisfaction and enhance customer service.
• Support company growth by exceeding revenue quota goals by at least 12% every month and 15% every year.
• Promoted to Team Lead, managing a team of 8 direct reports resolving issues promptly to drive satisfaction to exceed revenue quota goals by 15% month over month.
  

Key achievement: Grew revenue by 71% in 2 years.

• Managed all accounts for CA, HI, WA, and OR with 6 direct reports.
• Facilitated account planning meetings on a monthly basis with external field partners to identify territorial trends.
  Created drip campaigns and used social media to qualify leads and drive pipeline.
• Used gap selling techniques to increase set rate 3x.
  Consistently exceeded department quota by 130% by making 50 dials a day.
• Promoted from Case Manager in 11 months after leading department in outbound calls, inbound, meeting sets.