RAYMOND ANNOR
Boston,MA
Summary
Results-driven Automotive Sales Advisor experienced in manufacturing operations and technical environments. Delivered quality service through strong communication skills and technical aptitude, contributing to team success and meeting performance goals. Investigated and troubleshot computer systems and devices, addressing usability and security concerns effectively.
Overview
2
2
years of post-secondary education
4
4
years of professional experience
Work History
Business Advisor
Volkswagen
, England
08.2021 - 02.2023
- Guided customers in selecting vehicles and financing options tailored to their needs
- Cultivated and sustained strong client relationships to enhance customer loyalty
- Provided product knowledge and after-sales support
- Delivered product knowledge and after-sales support to ensure customer satisfaction
Customer Service Manager
Tsys Managed Services EMEA
London
03.2020 - 09.2021
- Managed customer inquiries for TSYS Managed Services EMEA across phone, email, and chat.
- Resolved service issues using CRM case notes and standard support procedures.
- Coordinated escalations with internal teams to support complex customer requests.
Inventory Specialist
Amazon
England
06.2019 - 03.2020
- Tracked inventory accuracy in Amazon fulfillment center systems
- Verified received stock against purchase orders and shipment records
- Performed cycle counts and corrected inventory discrepancies
Education
Bachelor of Science - Business Administration
University of Northampton
London England 09.2022 - 07.2024
Skills
- Laboratory Safety
- Attention to details
- Leadership
- Customer service
- Teamwork
- Equipment upkeep
- Data management
- Microsoft Office Suite
- Problem Solving
- Analytical thinking
- Detail orientation
- Time Management
- Task prioritization
- Communication & Teamwork
- Cross-functional Collaboration
Timeline
Bachelor of Science - Business Administration
University of Northampton
09.2022 - 07.2024
Business Advisor
Volkswagen
08.2021 - 02.2023
Customer Service Manager
Tsys Managed Services EMEA
03.2020 - 09.2021
Inventory Specialist
Amazon
06.2019 - 03.2020