Summary
Overview
Work History
Education
Skills
References
Timeline
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RAYMOND BACHU

BRONX,NY

Summary

Proficient Transportation Specialist adept at overseeing daily transportations with demonstrated success in achieving targets and delivering efficient, accurate service. Good planner with excellent conflict resolution and prioritization skills. Seeking a permanent position with room for growth.

Overview

10
10
years of professional experience

Work History

MOBILE OPERATION TRANSPORTATION DISPATCHER

Fresh Direct LLC
The Bronx, NY
12.2023 - Current
  • Utilized GPS systems to track vehicle locations in real time.
  • Checked paperwork prior to dispatching crew members to maintain accuracy.
  • Effectively resolved complaints by working closely with customers.
  • Coordinated schedules with drivers, customers and vendors to ensure timely deliveries.
  • Scheduled preventive maintenance for fleet vehicles in order to minimize downtime.
  • Provided support to drivers in regards to directions, paperwork.

OPERATION CENTER SPECIALIST

FRESHDIRECT
BRONX, NY
11.2021 - Current
  • Handles inbound calls from BLUE OCEAN and communicates with drivers to make sure deliveries are fulfilled/on-time
  • Calling various trucks to make sure the Reefer Temperature is in range
  • Handles Chats/Calls while completing Undelivered Boxes and DSQ’s
  • Monitor drivers' route through samsara to make sure driver is not late or needs assistance
  • Extremely knowledgeable of computer productivity software
  • Volunteers to help BOTH Am and Pm shift when short staffed.

TRAVEL SERVICE AGENT/QUALITY ASSURANCE SPECIALIST

GLOBAL CONTACT SERVICES
QUEENS, NY
02.2018 - 10.2021
  • Control high call volume from authorized Paratransit customers on a daily basis
  • Assist clients to travel reservations and itinerary cancellations
  • Coordinate with MTA and clients to determine alternate travel authorization and accommodations
  • Penalize paratransit carrier for various violations when necessary
  • Operate systems utilized by ADEPT, AVLM/GPS mapping, and google maps
  • Maintain feedback and coaching documentation/ provides feedback to call center team leader and managers
  • Monitor the effectiveness and quality of incoming calls and emails
  • Determine weaknesses in performance and establish solutions to improve.

COORDINATOR

GLEN ISLAND CENTER FOR NURSING AND REHABILITATION
NEW ROCHELLE, NY
12.2013 - 08.2016
  • Acts professionally, courteously and provides excellent customer service in response to residents, families and other staff member
  • Assist with admission and discharge of patient as directed
  • Maintain accurate record keeping and is able to retrieve requested documents timely
  • This includes filing open and paid invoices as well as account reconciliation details as needed
  • Knowledge of computers and relevant software applications
  • Maintain the confidentiality of all resident care information including protected health information
  • Report known or suspected incidents of unauthorized disclosure of such information.

Education

HARRY S TRUMAN HIGH SCHOOL
01.2012

CERTIFIED MEDICAL BILLING AND CODING -

ABC TRAINING CENTER

MEDICAL ASSISTANCE/PHARMACY TECHNICIAN -

MONROE COLLEGE

Skills

  • MICROSOFT WORD
  • EXCEL
  • POWERPOINT
  • Log Updating
  • Route Planning
  • Transportation Regulation Knowledge
  • Dispatch Operations

References

References available upon request.

Timeline

MOBILE OPERATION TRANSPORTATION DISPATCHER

Fresh Direct LLC
12.2023 - Current

OPERATION CENTER SPECIALIST

FRESHDIRECT
11.2021 - Current

TRAVEL SERVICE AGENT/QUALITY ASSURANCE SPECIALIST

GLOBAL CONTACT SERVICES
02.2018 - 10.2021

COORDINATOR

GLEN ISLAND CENTER FOR NURSING AND REHABILITATION
12.2013 - 08.2016

HARRY S TRUMAN HIGH SCHOOL

CERTIFIED MEDICAL BILLING AND CODING -

ABC TRAINING CENTER

MEDICAL ASSISTANCE/PHARMACY TECHNICIAN -

MONROE COLLEGE

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