Raymond Banaga
Lakeside,CA
Summary
Goal-oriented manager with distinguished experience in Healthcare industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
12
12
years of professional experience
Work History
SALES MANAGER/DIVISION CREATOR
SuperCare Health
03.2024 - 07.2024
- Spearheaded the establishment and management of a diabetic medical supply sales division from its inception, which involved recruiting, training, and leading a proficient team of employees.
SALES MANAGER
AdaptHealth (Solara Medical Supplies)
01.2018 - 01.2020
- Promoted from Sales Supervisor to Sales Manager
- Top sales performance in Diabetes Medical Supply sector
- Lead a team of 40 employees
- Responsible for hiring, on-boarding, & comprehensive training
- Managed department budget, quotas, and assessments.
PATIENT SERVICE SPECIALIST
Scripps Health (Emergency Department)
01.2018 - 01.2020
- Promoted from Patient Service Representative Float position to designated Emergency Department Patient Specialist
- Managed patient registration; identification, insurance verification, scheduling, and referrals.
SUPERVISOR- PATIENT SERVICE REPRESENTATIVE
TriWest Healthcare Alliance
01.2015 - 01.2018
- Promoted from PSR, to Team Lead, to Outbound Supervisor
- Monitored Contact/Call Center performance levels, built reports, and improved process
- Built close relationships with Veterans, healthcare providers, and other customers.
Member Service Specialist
Kaiser Permanente
01.2014 - 01.2015
- Recognized as a top performer with high customer enrollment rates
- Awarded for leadership skills in managing over 80 employees during staff transitions and delivering excellent customer service
- Repeatedly hired by request from Kaiser Permanente and Santa Barbara Tax Group.
Customer Service Representative Lead
Santa Barbara Tax Products Group
01.2013 - 01.2014
Customer Service Representative
Towers Watson - Pride Staff
01.2013 - 01.2013
Client Service Specialist-Tax Season
Santa Barbara Tax Products Group
01.2013 - 01.2013
Education
MASTER OF BUSINESS MANAGEMENT - Emphasis in Healthcare
University of Phoenix
Tempe, AZ12.2020
BACHELOR OF MARKETING -
University of Phoenix
Tempe, AZ12.2016
Skills
- Team Building
- Critical Thinking
- Leadership
- Policy Development
- Data Analysis
- Problem-Solving
- Computer Literacy
- Various applications and programs
- Strategic Prospecting
- Budgeting and Billing
- Healthcare Insurance Coding and Authorization
- Strong Communication
Timeline
SALES MANAGER/DIVISION CREATOR
SuperCare Health
03.2024 - 07.2024
SALES MANAGER
AdaptHealth (Solara Medical Supplies)
01.2018 - 01.2020
PATIENT SERVICE SPECIALIST
Scripps Health (Emergency Department)
01.2018 - 01.2020
SUPERVISOR- PATIENT SERVICE REPRESENTATIVE
TriWest Healthcare Alliance
01.2015 - 01.2018
Member Service Specialist
Kaiser Permanente
01.2014 - 01.2015
Customer Service Representative Lead
Santa Barbara Tax Products Group
01.2013 - 01.2014
Customer Service Representative
Towers Watson - Pride Staff
01.2013 - 01.2013
Client Service Specialist-Tax Season
Santa Barbara Tax Products Group
01.2013 - 01.2013
MASTER OF BUSINESS MANAGEMENT - Emphasis in Healthcare
University of Phoenix
BACHELOR OF MARKETING -
University of Phoenix
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