Raymond Bennett

Performed interior and exterior repairs to residential homes: drywall, paint, light electrical, plumbing, and so forth.

• Facilitated contractors in North Carolina, South Carolina, and Georgia to perform repairs for various companies in which we had national contracts.

• Handled de-escalation calls where customers were unsatisfied with their policy and or service received. Roughly 60-70 calls per day.
• Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
• Researched relevant resources to assist members, identified member representation needs, and troubleshot the next steps to provide optimal support for the members.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

* Establish and maintain working relationships with major car dealers in central Florida.

* Dispatch and manage a crew of 7 technicians

* Perform quality checks and work completed

• Managed the upkeep of a 36,000 sq. ft. estate:
• Roof
• A\C
• Pool
• Livestock
• Cars
• Windows
• etc.