Raymond Bennett
Loxahatchee Groves,FL
Summary
Customer support representative with extensive experience in high-volume call environments. Demonstrates exceptional computer skills and telephone etiquette. Recognized for fostering positive work environments that enhance employee and co-worker success. Seeking a role that values hard work and dedication.
Clean driving record possessing a class A CDL license.
Acknowledged for strong work ethic and exceptional on-site performance across all manual and general labor roles
Overview
18
18
years of professional experience
Work History
Class A CDL Driver
Covenant Transport
12.2024 - Current
- Operated Class A trucks safely and efficiently over long distances.
- Conducted pre-trip inspections to ensure vehicle compliance with safety standards.
- Managed delivery schedules, optimizing routes for timely arrivals.
- Maintained accurate logs of hours driven and miles traveled per regulatory requirements.
- Demonstrated strong adaptability in navigating various weather conditions, road hazards, and traffic situations while maintaining safe operations at all times.
- Enhanced customer satisfaction by providing timely and consistent communication regarding shipment status.
- Maintained a clean driving record through adherence to safety regulations and defensive driving techniques.
Sheet Metal Fabricator
RAM Fabrication
12.2023 - 12.2024
- Assembled complex metal structures, adhering to strict quality standards.
- Collaborated with engineers to optimize fabrication processes and materials usage.
- Streamlined workflow processes, reducing production time while maintaining quality.
- Cut, bent and shaped metal sheets and components to meet specific project requirements.
- Prioritized tasks effectively, balancing multiple projects simultaneously while ensuring attention to detail and meeting deadlines.
- Hammered and shaped metal over forms, blocks or anvils to achieve required item dimensions and configurations.
- Conducted thorough inspections of finished products to ensure compliance with client specifications and industry standards.
General Operator
Performance Sealing And Striping
08.2022 - 07.2023
- Set up machines to start production cycles and controlled machine settings.
- Kept accurate records of defective units or products.
- Fed raw materials into machines.
- Inspected machine parts with measuring tools.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Performed inspections and routine maintenance on equipment.
- Provided on-the-job training to newly hired workers and team members.
- Assisted with equipment startups and machine installation tasks.
- Worked outside in all weather conditions.
- Fed raw materials and components into semi-automated machines according to production needs.
Paratransit Driver
Irving Holdings
01.2021 - 08.2021
- Log into manifest on time using program on tablet
- Arrive at passengers' physical address on schedule and proceed to drop off at desired destination
- Assist with getting clients on and off the van
- Assisted clients in possession of wheelchairs and walkers
- Handled all cash monies provided and inserted correct transactions within tablet
- Report traffic and weather delays relevant to my route to dispatch
- Keep assigned equipment and vehicle clean.
Corporate Trainer
A&A Marketing
08.2020 - 12.2020
- Closed sales “deals” on behalf of AT&T in a residential, interpersonal environment
- Handled interviewing, personal recruiting, and training of new agents
- Worked an open availability within a 12 hr time frame
- Brought in an estimated $61k revenue for AT&T.
General Laborer
GAF
06.2019 - 07.2020
- Kept work area clean, neat and organized
- Wore appropriate safety equipment around heavy machinery
- Made flex duct for roofing supplies
- On feet for 10-hour shifts
- Participated in all LOTO and factory safety training
- Made sure that product goals were produced on time and of good quality.
Mess Hall Attendant
Global Foods
10.2018 - 06.2019
- Communicated with guards entering and leaving the facility
- Set up cafeteria lines, steam tables, dining room area, and side service lines
- These lines consisted of various hot and cold food items
- Served on avg 1300 military personnel three times daily during 1 hr and 30 min intervals with team under my lead
- Worked in various positions in the kitchen facility behind the service lines (I.e., food preparation, dish washing, inventory of dry and refrigerated items, as well as perform other lead duties as assigned by on boarding supervisor.
Line Worker
Sonoco Recycling
05.2018 - 10.2018
- Met aggressive production and safety goals while minimizing equipment downtime
- Organized material such as plastic, metal, paper, and miscellaneous items into the appropriate area for recycling
- Worked at a continuous pace standing on foot for 8-12 hour shifts on an assembly line.
Sales Rep
Alorica
11.2017 - 05.2018
- Answered calls by addressing customer inquiries, solving problems and providing new product information
- Answered product questions with up-to-date knowledge of sales and store promotions
- Dedicated to continuously improving sales abilities and product knowledge
- Set up and explained new membership contracts
- Learned, referenced and applied product knowledge information
- Asked open-ended questions to assess customer needs
- Routinely answered customer questions regarding merchandise and pricing.
Correctional Officer
Pamlico Correctional Institution
07.2017 - 11.2017
- Conducted routine and emergency head counts
- Maintained the custody and control of 260 inmates housed in maximum security unit
- Made rounds at specified intervals and conducted head counts and roll calls
- Searched the building and grounds, living quarters and work areas for contraband.
Assembly Line, Smithfield Packing Co Inc
03.2016 - 07.2017
- Kept work area clean, neat and organized
- Wore appropriate safety equipment around heavy machinery
- Ensured that all health and safety guidelines were followed
- Responsible for the removal of all membrane/skin from meat
- Made sure that product goals were produced on time and of good quality.
Line Worker
Sonoco Recycling
08.2015 - 03.2016
- Met aggressive production and safety goals while minimizing equipment downtime
- Organized material such as plastic, metal, paper, and miscellaneous items into the appropriate area for recycling
- Worked at a continuous pace standing on foot for 8-12 hour shifts on an assembly line.
Sales Associate
Walmart Supercenter
10.2014 - 08.2015
- Prepared merchandise for sales floor
- Directed individuals to merchandise locations
- Reported incidents to management
- Kept work areas clean and neat at all times
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Welcomed customers into the store and helped them locate items
- Maintained established merchandising standards, including window, sales floor and promotional displays.
Fast Food Worker
Wendy's
08.2013 - 12.2014
- Demonstrated integrity and honesty while interacting with guests, team members and managers
- Operated the drive-through window and sales register quickly and efficiently
- Maintained high standards of customer service during high-volume, fast-paced operations
- Prepared fountain drinks and ice cream items
- Assembled food orders while maintaining appropriate portion control
- Performed all position responsibilities accurately and in a timely manner
- Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
Customer Service Representative
Alorica
03.2013 - 10.2013
- Effectively managed a high-volume of inbound and outbound customer calls
- Defused volatile customer situations calmly and courteously
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
- Referred unresolved customer grievances to designated departments for further investigation
- Accurately documented, researched and resolved customer service issues.
Customer Service Representative
Convergys Corporation
06.2011 - 11.2012
- Directed calls to appropriate individuals and departments
- Asked open-ended questions to assess customer needs
- Addressed and resolved customer product complaints empathetically and professionally
- Gathered and verified all required customer information for tracking purposes
- Referred unresolved customer grievances to designated departments for further investigation
- Accurately documented, researched and resolved customer service issues.
Store Co Manager
Bojangles' Famous Chicken 'n Biscuits
09.2007 - 06.2011
- Responded to customer concerns with friendly and knowledgeable service
- Completed all daily tasks and special assignments with an efficient and quality-driven approach
- Assigned work to team members based on company needs, personal strengths and job knowledge
- Interviewed job candidates and made staffing decisions
- Counted cash drawers and made bank deposits
- Instructed staff on appropriately handling difficult and complicated sales
- Reordered inventory when it dropped below predetermined levels.
Education
High School Diploma - undefined
Richlands High School
Richlands, NC2008
Skills
Creative problem solver
Timeline
Class A CDL Driver
Covenant Transport
12.2024 - Current
Sheet Metal Fabricator
RAM Fabrication
12.2023 - 12.2024
General Operator
Performance Sealing And Striping
08.2022 - 07.2023
Paratransit Driver
Irving Holdings
01.2021 - 08.2021
Corporate Trainer
A&A Marketing
08.2020 - 12.2020
General Laborer
GAF
06.2019 - 07.2020
Mess Hall Attendant
Global Foods
10.2018 - 06.2019
Line Worker
Sonoco Recycling
05.2018 - 10.2018
Sales Rep
Alorica
11.2017 - 05.2018
Correctional Officer
Pamlico Correctional Institution
07.2017 - 11.2017
Assembly Line, Smithfield Packing Co Inc
03.2016 - 07.2017
Line Worker
Sonoco Recycling
08.2015 - 03.2016
Sales Associate
Walmart Supercenter
10.2014 - 08.2015
Fast Food Worker
Wendy's
08.2013 - 12.2014
Customer Service Representative
Alorica
03.2013 - 10.2013
Customer Service Representative
Convergys Corporation
06.2011 - 11.2012
Store Co Manager
Bojangles' Famous Chicken 'n Biscuits
09.2007 - 06.2011
High School Diploma - undefined
Richlands High School