Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Raymond Blount

Decatur,GA

Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. The talented driver of performance compliance with applicable standards, rules, and regulations. Good financial sense with top-notch planning and problem-solving abilities.

Overview

26
26
years of professional experience

Work History

Assistant Store Manager

Kroger
Atlanta, Georgia
01.2018 - Current
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

Retail Associate

Kroger
Atlanta, Georgia
01.2008 - 01.2018
  • Maintain Inventory including checking-in, stocking and writing orders
  • Provide fast and friendly customer service
  • Sustain cleanliness in the stock area
  • Restock stores coolers, freezers, and shelves using the FIFO process.

Food Service Retail Manager

Sodexo – Campus Service Division
Atlanta, Georgia
01.2003 - 01.2008
  • Managed over 100 employees across several different campus restaurants at Emory University
  • Responsibilities included creating work schedules, training employees, tracking labor reports and orientating new hires
  • Compiled yearly Budgets and “Right Pricing” spreadsheets that accumulated the financial statistics of vendors pricing and restaurants budget tracking reports
  • Managed various retail campus restaurants with the responsibilities of building and maintaining rapport with internal and external clients, tracking inventory, placing orders and sustaining marketing standards of vendor brands (Chic-fi-la, Burger King and Einstein Bagels)
  • Assisted the Marketing Department with coordinating and initiating promotional events that introduced new programs that were implemented in quarterly marketing plans that increased profits by 50 percent
  • Supported the administrative needs of senior management which included ordering of supplies, equipment, and planning training seminars for employees
  • Generated spreadsheets and reports, including but not limited to: a monthly labor report, vendor transmittals reports, and staff hiring metrics
  • Assisted the Faculty Human Resources and Administration Manager with the faculty offer letter process, and day-to-day operations.

Telecommunications Manager

Lee University Alumni Office
Cleveland, Tennessee
01.2023 - 01.2000
  • Research, profile, establish and maintain contact with individual alumni, foundation and corporate funding sources
  • Researches and maintains donor files
  • Works closely to identify new sources of capital investments and develops sponsorships as appropriate for corporate partners
  • Confers with relevant staff to develop program goals and objectives, outline how funds are to be used, explain procedures necessary to obtain funding, and gather pertinent information
  • Prepared proposals and maintained an ongoing proposal log for alumni’s donation events
  • Assisted in fund-raising promotional projects for the execution of the Lee University Student Building Project.

Customer Service Representative/ Bank Teller

Victoria Mutual Building Society
Jamaica, West Indies
01.1998 - 01.1999
  • Provided account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series bonds; answering questions in person or on telephone; referring to other bank services
  • Recorded transactions by logging cashier's checks, traveler's checks, and other special services; preparing currency transaction reports
  • Cross-sell bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative
  • Completed special requests by closing accounts; taking orders for checks; opening and closing Christmas and vacation clubs; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures
  • Reconciled cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency
  • Maintained customer confidence and protects bank operations by keeping information confidential
  • Filed Documents and answered multi-lined phones.

Education

Master in human resource management -

Walden University
12.2024

Bachelors in Business Administration -

Lee University
05.2003

Skills

  • Microsoft Office Word
  • Excel
  • Outlook
  • PowerPoint
  • Business Development
  • Customer Relations
  • Operations Oversight
  • Department Oversight
  • Store Organization
  • Scheduling Coordination
  • Strategic Planning
  • Time Management
  • Relationship building and management
  • Customer Service Management

Affiliations

  • State of Georgia Soccer Referee

Timeline

Telecommunications Manager

Lee University Alumni Office
01.2023 - 01.2000

Assistant Store Manager

Kroger
01.2018 - Current

Retail Associate

Kroger
01.2008 - 01.2018

Food Service Retail Manager

Sodexo – Campus Service Division
01.2003 - 01.2008

Customer Service Representative/ Bank Teller

Victoria Mutual Building Society
01.1998 - 01.1999

Master in human resource management -

Walden University

Bachelors in Business Administration -

Lee University

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Raymond Blount