Raymond Bragg
Home Depot
Portage,MI
42
years of professional experience
Experienced adept at completing projects with confidence and skill. History of performing well under pressure and accomplishing successive assignments with high accuracy. Experienced in fast-paced environments and adapts well to changing situations. Well-organized skilled at providing customers with accurate and quick service. Offering 20 years of experience in customer service,
Work History
Plumbing Associate
3 Years 10 Months- Assisted customers with plumbing product selections and provided expert advice on installation techniques.
- Monitored inventory levels and facilitated timely restocking of plumbing supplies to enhance service efficiency.
- Collaborated with team members to ensure optimal store layout for plumbing products, improving customer accessibility.
- Trained new associates on plumbing tools, safety protocols, and effective customer service practices to foster team development. Performed daily department tasks
Meat Associate
4 Years 4 Months- Monitored meat temperatures for safety and quality, ensuring compliance with health standards.
- Operated tenderizers, injectors, and smoking ovens to maintain product consistency and quality.
- Created appealing daily meat displays to increase sales by 35%.
- Designed effective signage and upsold products to increase sales 20%.
Department Manager
3 Years- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Devised processes to boost long-term business success and increase profit levels.
- Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Service Manager
21 Years 11 Months- Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Followed up with customers during and after installations to verify satisfaction.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Organized ongoing maintenance schedules to boost system performance.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Set and administered department budgets for expenditures, materials and labor.
- Met with customers to discuss service needs and offer available solutions.
Mechanic
21 Years 11 Months- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Analyzed and located malfunctions in brakes, motors, switches and control systems.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Maintained accurate records of time and materials required to perform repairs and service.
- Inspected vehicles and evaluated condition of systems, equipment, lights and accessories.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
Service Manager
3 Years 9 Months- Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Followed up with customers during and after installations to verify satisfaction.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Organized ongoing maintenance schedules to boost system performance.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Set and administered department budgets for expenditures, materials and labor.
Mechanic
3 Years 2 Months- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Analyzed and located malfunctions in brakes, motors, switches and control systems.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks.
- Inspected vehicles and evaluated condition of systems, equipment, lights and accessories.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Education
GED
Skills
Customer Relations
Verbal and Written Communication
Food Production Processes
Critical Thinking
Customer Service
Employee Training and Supervision
Adaptability and Flexibility
Attention to Detail
Documentation and Recordkeeping
Packaging and Labeling
Stocking and Replenishing
Inventory Management
Timeline
Plumbing Associate
Home Depot
10.2022 - 08.2026Read More
Meat Associate
Walmart
11.2017 - 03.2022Read More
Department Manager
Toys R Us
10.2014 - 10.2017Read More
Service Manager
Cargo Heavy Duty
04.1991 - 03.2013Read More
Mechanic
Cargo Heavy Duty
04.1991 - 03.2013Read More
Service Manager
Tera Environmental
08.1987 - 05.1991Read More
Mechanic
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06.1984 - 08.1987Read More
Comstock Adult Ed
GED
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