Raymond Brown
Garden Grove,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
9
9
years of professional experience
Work History
Assistant Plumber
Shafer Plumbing Contractors
03.2020 - 11.2021
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
- Organized and moved materials from truck to job site to support project requirements.
- Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
- Unclogged sinks and toilets for customers using tools and drain cleaners.
- Listened to instructions from lead plumber, gaining valuable onsite job training.
- Installed valves, hangers, supports and flanges inside piping systems.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Selected type and size of piping required for each project.
- Worked from drawings, sketches or verbal instructions to install and modify plumbing systems.
- Kept detailed records of work progress and customer interactions.
Private Childcare Provider
Self Employed Services
08.2017 - 01.2020
- Played engaging, age-appropriate games to entertain and educate children.
- Worked with parents one-on-one to address individual needs of children in care.
- Prepared nutritious meals and snacks for children to maintain balanced diets.
- Supported young children through development of life skills such as taking turns, resolving conflict and expressing emotions appropriately.
- Obtained current CPR, First Aid and Swim certifications.
- Delivered children to after-school activities and sports practices.
- Assisted children with homework and quizzed on subject matter to prepare for upcoming tests.
- Created safe, inviting in-home environment conducive to structured activity and unstructured play.
Assistant Office Manager
Cal State Long Beach, Audio Visual
04.2014 - 09.2015
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Recorded expenses and maintained accounting records.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Optimized office schedule to balance team workloads, group productivity and financial targets.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Drafted agendas, recorded minutes and created documents for meetings.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Coordinated board and committee meetings, schedules, information preparation and distribution.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Audio Visual Technician
Cal State Long Beach
08.2010 - 03.2014
- Monitored and repaired audio, video, control systems and video conferencing equipment.
- Pulled and terminated variety of cables.
- Provided troubleshooting techniques in integrating professional audio/video systems.
- Performed tasks by using proper tools, materials, methods and safe practices in accordance with best industry practices.
- Performed service and system maintenance as directed.
- Commended by management for continuous punctuality and superior performance.
- Verified the completed work was documented accurately and resolved discrepancies.
- Interfaced with customers to explain operation and instill confidence in installed systems.
Education
Bachelor of Arts - American Studies
California State University - Long Beach
Long Beach, CA05.2016
Skills
- Customer Data Confidentiality
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Calm and Professional Resolution
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Understanding Customers Needs
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Customer Inquiry Response
Timeline
Assistant Plumber
Shafer Plumbing Contractors
03.2020 - 11.2021
Private Childcare Provider
Self Employed Services
08.2017 - 01.2020
Assistant Office Manager
Cal State Long Beach, Audio Visual
04.2014 - 09.2015
Audio Visual Technician
Cal State Long Beach
08.2010 - 03.2014
Bachelor of Arts - American Studies
California State University - Long Beach
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