Raymond Brown
Garden Grove,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
13
13
years of professional experience
Work History
Seasonal Delivery Driver
Untied Parcel Service
11.2022 - 12.2023
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Worked effectively in fast-paced environments.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Managed customer inquiries and complaints in polite and professional manner.
Assistant Plumber
Shafer Plumbing Contractors
03.2020 - 11.2021
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
- Organized and moved materials from truck to job site to support project requirements.
- Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
- Listened to instructions from lead plumber, gaining valuable onsite job training.
- Installed valves, hangers, supports and flanges inside piping systems.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Selected type and size of piping required for each project.
- Worked from drawings, sketches or verbal instructions to install and modify plumbing systems.
- Kept detailed records of work progress and customer interactions.
- Unclogged sinks and toilets for customers using tools and drain cleaners
Associate Cashier
Paner Bread
01.2020 - 07.2021
- Managed customer relations and customer service through daily communication and interaction
- Processed credit card and debit payments via systems, providing accurate charges and credits
- Operated POS terminals and cash drawer balancing.
- Engaged in over the phone customer service operations, such as handling over the phone and online orders, and resolving customer complaints
- Worked effectively in fast-paced environments.
- Worked varied hours, days, nights, and weekends depending on what the job entailed
Private Childcare Provider
Self Employed Services
08.2017 - 01.2020
- Played engaging, age-appropriate games to entertain and educate children.
- Worked with parents one-on-one to address individual needs of children in care.
- Prepared nutritious meals and snacks for children to maintain balanced diets.
- Supported young children through development of life skills such as taking turns, resolving conflict and expressing emotions appropriately.
- Obtained current CPR, First Aid and Swim certifications.
- Delivered children to after-school activities and sports practices.
- Assisted children with homework and quizzed on subject matter to prepare for upcoming tests.
- Created safe, inviting in-home environment conducive to structured activity and unstructured play.
Parents Caregiver
Family
Orange , Ca
09.2015 - 08.2017
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding parents towards improved mobility and function.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Implemented physical therapy to support improvement in muscle tone, range of motion and injury recovery.
- Provided full time end of life care for my father for the last 3 months of his life
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
Assistant Office Manager
Cal State Long Beach, Audio Visual
04.2014 - 09.2015
- Kept front office clean and well-organized to keep areas presentable for customers and maximize professional appeal.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Oversaw daily, weekly, and monthly office inventory activities for 2500 pieces of electronic equipment, by ordering and requisitions and stocking and shipment receiving.
- Over saw the training of 8 employees
- Transferred and directed over 200 daily phone calls, guests and mail to correct staff members.
- Delivered top-notch administrative support to 15 office staff members, promoting excellence in office operations.
- Optimized office schedule to balance team workload for 15 employees, group productivity and financial targets.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Drafted agendas, recorded minutes and created documents for meetings.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Coordinated board and committee meeting schedules, information preparation and distribution.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Audio Visual Technician
Cal State Long Beach
08.2010 - 03.2014
- Monitored and repaired audio, video, control systems and video conferencing equipment for all 23 campus colleges, over 5,000 classrooms, and assisted in all campus related actives (such as 2 week long graduation ceremonies).
- Pulled and terminated variety of cables.
- Provided troubleshooting techniques in integrating professional audio/video systems for over 5,000 classrooms.
- Assisted in over 250 daily equipment rentals.
- Assisted over 100 daily phones from campus faculty and staff in regard to equipment rentals and over the phone troubleshooting.
- Performed tasks by using proper tools, materials, methods and safe practices in accordance with best industry practices.
- Performed service and system maintenance as directed.
- Commended by management for continuous punctuality and superior performance.
- Verified completed work was documented accurately and resolved discrepancies.
- Interfaced with customers to explain operation and instill confidence in installed systems.
Education
Bachelor of Arts - American Studies
California State University - Long Beach
Long Beach, CA05.2016
Skills
- Customer Data Confidentiality
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Calm and Professional Resolution
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Understanding Customers Needs
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Customer Inquiry Response
- Time Management
- Customer Service
- Product and Service Sales
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Look to this day,
for yesterday is but a dream
and tomorrow is but a vision.
But today well lived
makes every yesterday a dream of happiness
and tomorrow a vision of hope.
Timeline
Seasonal Delivery Driver
Untied Parcel Service
11.2022 - 12.2023
Assistant Plumber
Shafer Plumbing Contractors
03.2020 - 11.2021
Associate Cashier
Paner Bread
01.2020 - 07.2021
Private Childcare Provider
Self Employed Services
08.2017 - 01.2020
Parents Caregiver
Family
09.2015 - 08.2017
Assistant Office Manager
Cal State Long Beach, Audio Visual
04.2014 - 09.2015
Audio Visual Technician
Cal State Long Beach
08.2010 - 03.2014
Bachelor of Arts - American Studies
California State University - Long Beach
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