Raymond Bustos
Manteca,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Training Operating Partner
Panera Bread
07.2017 - Current
- Develop and implement comprehensive training programs for staff, resulting in improved productivity levels.
- Determine appropriate financial goals and administer budgets to control expenses.
- Enhance employee retention rates by creating positive work culture with open communication channels and career development opportunities.
- Improve overall customer satisfaction through timely and effective problem resolution.
- Analyze data trends to identify areas for improvement and drive informed decision-making processes.
- Facilitates cross-functional collaboration among teams from different departments contributing to better project outcomes.
- Streamline inventory management systems, minimizing waste while maintaining optimal stock levels for day-to-day operations.
- Source vendors and negotiate fair contracts to keep costs low.
Assistant Manager
Panera Bread
09.2015 - 07.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Assistant Manager
Panera Bread
09.2014 - 09.2015
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Team Manager
Panera Bread
01.2013 - 07.2014
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
Shift Supervisor
Panera Bread
01.2011 - 07.2013
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Shift Supervisor
Panera Bread
01.2007 - 01.2011
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
San Jose High School
San Jose, CA05.2002
Skills
- Operational Excellence
- Data-driven decision-making
- Efficiency optimization
- Training and coaching
- Customer Service
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Attention to Detail
- Work Planning and Prioritization
Timeline
Training Operating Partner
Panera Bread
07.2017 - Current
Assistant Manager
Panera Bread
09.2015 - 07.2017
Assistant Manager
Panera Bread
09.2014 - 09.2015
Team Manager
Panera Bread
01.2013 - 07.2014
Shift Supervisor
Panera Bread
01.2011 - 07.2013
Shift Supervisor
Panera Bread
01.2007 - 01.2011
High School Diploma -
San Jose High School
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