RAYMOND BUTLER
Kissimmee,FL
Summary
Personable and dedicated Customer Service Representative with extensive experience in Hospitality industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
PRIDE Enterprises, PRIDE Polk Furniture
Polk City, FL
07.2015 - 07.2023
- Answered inbound calls, chats and emails to facilitate customer service.
- Mentored new employees on procedures and policies to maximize team performance.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Supported sales team members to drive growth and development.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Provided top quality control and eliminated downtime to maximize revenue.
- Proven ability to learn quickly and adapt to new situations.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Pit Line Boss
Kissimmee Go-karts
Kissimmee, FL
12.2023 - Current
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Established clear priorities and production quality standards.
- Resolved issues quickly to maintain productivity goals.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
- Implemented cost-saving initiatives to reduce production costs while maintaining high quality standards.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Cultivated professional working relationships with peers and supervisors.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
Education
High School Diploma -
DILLARD HIGH SCHOOL
Fort Lauderdale, FL06-1992
Skills
- Customer service excellence
- Service support
- Complaint Handling
- Payment Processing
Certification
- OSHA 10 CERTIFICATION
Timeline
Pit Line Boss
Kissimmee Go-karts
12.2023 - Current
Customer Support Specialist
PRIDE Enterprises, PRIDE Polk Furniture
07.2015 - 07.2023
High School Diploma -
DILLARD HIGH SCHOOL
- OSHA 10 CERTIFICATION
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