Raymond Carranza
Compton,CA
Summary
Self-starting customer service rep and Custodian with team player mentality. Skilled at staying on task and meeting deadlines. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial buildings, including bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Personable customer service rep and self-motivated team player with strong attention to detail. Maintains high level of professionalism while providing consistent and quality service. Hardworking and passionate with strong organizational skills eager to secure entry-level position in any environment. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
Work History
Warehouse Custodian
Wang Global
Vernon, Ca, CA
10.2021 - Current
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Checked in and stocked inventory throughout facility.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Warehouse Custodian
Grain Craft
Vernon, CA
03.2020 - 06.2020
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Maintained and cleaned multiple floors insuring safety was top priority.
Driver
Gate Gourmet
City of Los Angeles, CA
12.2019 - 03.2020
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Kept management updated on daily activities by updating logs with information such as mileage, gas use and special incidents.
- Checked in with dispatch service and updated with current location.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Worked directly with airline companies to assess quality issues, including damage and incompleteness of orders.
Custodial Lead
The Walt Disney Company
Anaheim, CA
11.2015 - 10.2019
- Monitored employees to enforce proper use of personal protective equipment, supplies and equipment.
- Led, oversaw and trained team to perform routine custodial duties and basic maintenance and repair.
- Supervised supplies in inventory and submitted reorder requests.
- Identified concerns with facilities, including repair needs and major maintenance concerns, and escalated issues to management.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Customer Service Manager
Walmart
Norwalk, CA
06.2005 - 08.2017
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Consistently managed 45-person staff, effectively resolving issues, which resulted in top ranking out of 3 teams.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Department Manager
Burlington Coat Factory Department Store
Compton, CA
08.2015 - 11.2015
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
Department Manager
The Home Depot Inc
Compton, CA
09.2012 - 08.2015
- Analyzed and interpreted store trends to facilitate planning.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Coached over 25 sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Manager of Merchandising and Gaming
Hollywood Video
Compton, CA
01.2003 - 06.2005
- Serviced accounts using prospecting, product marketing and merchandising techniques to enhance product awareness.
- Optimized store displays and appearance via strategic merchandising.
- Established quarterly goals and communicated performance expectations during team meetings to optimize sales.
- Maintained point of sale (POS) system by inputting accurate inventory information.
- Assessed areas of service concern and developed improvement plans.
- Set sales quotas, established performance expectations and visited retailers to optimize sales and customer service.
Education
Certification - Diagnostic Medical Sonography
Career Colleges of America - South Gate
South Gate, CA06.2011
High School Diploma -
Paramount High School
Paramount, CA06.2003
Skills
- Chemical cleaners
- Facilities maintenance
- Bloodborne Pathogen training
- HAZMAT knowledge
- Customer Service
- Training & Development
- Organization and Time management
- Compassion
- Critical thinking
- Leadership
Accomplishments
I strive for excellence in any position i get hired in and make it a goel to climb the company ladder and make management proud of their decision about any promotions and extra responsibilities they give.
Timeline
Warehouse Custodian
Wang Global
10.2021 - Current
Warehouse Custodian
Grain Craft
03.2020 - 06.2020
Driver
Gate Gourmet
12.2019 - 03.2020
Custodial Lead
The Walt Disney Company
11.2015 - 10.2019
Department Manager
Burlington Coat Factory Department Store
08.2015 - 11.2015
Department Manager
The Home Depot Inc
09.2012 - 08.2015
Customer Service Manager
Walmart
06.2005 - 08.2017
Manager of Merchandising and Gaming
Hollywood Video
01.2003 - 06.2005
Certification - Diagnostic Medical Sonography
Career Colleges of America - South Gate
High School Diploma -
Paramount High School
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