Raymond Charles
Washington,DC
Summary
Dynamic professional with extensive experience at Encore Global, excelling in project management and team leadership. Proven track record in enhancing client satisfaction through meticulous event coordination and effective communication. Skilled in P&L management and software integration, driving operational efficiency and fostering team collaboration for outstanding results.
Overview
9
9
years of professional experience
Work History
Simulator technician
F1 Arcade
10.2024 - Current
- Conducted routine maintenance and repairs on racing simulators to ensure peak performance
- Diagnosed technical malfunctions swiftly, reducing simulator downtime and enhancing customer experience
- Documented maintenance procedures and established preventive measures to maintain simulator reliability
- Installed and regularly updated simulation software to maintain system currency and functionality
- Upgraded hardware components to improve simulator performance and extend equipment lifespan
- Worked in collaboration with developers to resolve compatibility issues and facilitated continuous improvements
- Provided comprehensive technical support for various electronics including POS systems and office hardware
- Instructed guests on simulator operations, enhancing their understanding and enjoyment of the experience
- Responded to technical inquiries promptly, maintaining a high standard of guest satisfaction
- Conducted safety briefings and routine checks, prioritizing guest safety and adherence to operational protocols
Convention Supervisor
Encore Global - Gaylord National Harbor
Oxon Hill, MD
11.2022 - Current
- Oversee the coordination and management of large-scale events, ensuring seamless integration of services
- Collaborate with cross-functional teams, vendors, and clients to align event logistics and operations
- Guarantee client satisfaction through meticulous planning and execution of event details
Camera Operator
Encore Global - Gaylord National Harbor
Oxon Hill, MD
11.2022 - Current
- Operate cameras and equipment to produce high-quality video content for various media platforms
- Collaborate with production teams to visualize and implement script elements effectively
- Maintain adherence to production standards for final video outputs
Audio Visual Technical Supervisor
Encore Global - Gaylord National Harbor
Oxon Hill, MD
11.2022 - 10.2024
- Oversee the setup, operation, and maintenance of audio, visual, and lighting systems for diverse events
- Lead a team of AV technicians in the efficient setup and operation of equipment such as microphones, video screens, and lighting
- Manage project timelines and resource allocation to ensure the timely delivery of AV services
- Train and mentor AV technicians, fostering professional development and skill enhancement
Direct Service Professional Team Lead
Bridgeway Independent Day Services & Innovative Life Solutions
Washington, DC
05.2021 - 07.2023
- Provided care and support to individuals with disabilities, ensuring their independence and dignity were maintained in multiple settings
- Assisted clients in achieving personal goals and enhancing their quality of life through dedicated support and engagement
- Facilitated active community participation by promoting the well-being and social integration of individuals under care
Bartender
Pinstripes
Washington, DC
04.2021 - 01.2022
- Delivered high-quality customer service by efficiently preparing and serving a diverse range of beverages in a fast-paced environment
- Ensured a hospitable and safe atmosphere by managing bar cleanliness and monitoring guest alcohol intake responsibly
- Handled financial transactions with accuracy, managing both cash and credit card payments from customers
Bartender / Food & Beverage Manager
Marriott Hotel Group - Renaissance & Aloft Hotel
Atlanta, GA
08.2018 - 12.2020
- Managed a diverse team of staff to ensure operational efficiency and maintain high-quality standards in food and beverage service
- Coordinated seamlessly with kitchen and service teams to elevate the dining experience and uphold customer satisfaction
- Administered budget controls and enforced health and safety regulations to ensure a safe, cost-effective environment
Operations Manager
Lydia's Grill & Catering
Houston, TX
05.2016 - 08.2018
- Managed daily operations to maintain high food quality and customer satisfaction
- Led a team to uphold operational standards, effectively managing inventory and budget controls
- Developed marketing strategies that contributed to business growth
Education
Human Resource Management -
University of Maryland Global Campus
Adelphi, MD01.2027
General Studies -
Winston-Salem State University
Winston-Salem, NC05.2004
High School Diploma -
Lincolnton High School
Lincolnton, NCSkills
- P&L Management
- Social Media Management
- Team Leadership
- Business Development
- Project Management
- Communication
- Digital Media
- Client Relationship Management
- Operations Management
- Customer service
- Conflict resolution
- Employee training
- Team building
- Performance analysis
- Software integration
- Multitasking Abilities
- Hand and power tool operation
- Team collaboration
References
References available upon request.
Timeline
Simulator technician
F1 Arcade
10.2024 - Current
Convention Supervisor
Encore Global - Gaylord National Harbor
11.2022 - Current
Camera Operator
Encore Global - Gaylord National Harbor
11.2022 - Current
Audio Visual Technical Supervisor
Encore Global - Gaylord National Harbor
11.2022 - 10.2024
Direct Service Professional Team Lead
Bridgeway Independent Day Services & Innovative Life Solutions
05.2021 - 07.2023
Bartender
Pinstripes
04.2021 - 01.2022
Bartender / Food & Beverage Manager
Marriott Hotel Group - Renaissance & Aloft Hotel
08.2018 - 12.2020
Operations Manager
Lydia's Grill & Catering
05.2016 - 08.2018
Human Resource Management -
University of Maryland Global Campus
General Studies -
Winston-Salem State University
High School Diploma -
Lincolnton High School
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