Raymond Cletzer
Tampa,Florida
Summary
Highly organized and dependable professional with a proven track record of managing multiple priorities while maintaining a positive attitude. Demonstrates a strong willingness to embrace additional responsibilities to achieve team objectives and drive success. Recognized for effective collaboration and problem-solving skills that contribute to a productive work environment. Committed to continuous improvement and delivering exceptional results in dynamic settings.
Overview
22
22
years of professional experience
Work History
Project Manager
PMCS
05.2020 - Current
- Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
- Achieved significant improvements in project quality by establishing rigorous quality control processes.
- Monitored project progress, identified risks and took corrective action as needed.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Maintained open communication by presenting regular updates on project status to property managers.
- Coordinated material procurement and required services for projects within budget requirements.
- Managed projects from procurement to commission.
- Provided detailed project status updates to property managers and executive management.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Skycap
Prospect Of Tampa
02.2004 - 08.2019
- Explained luggage fees and check-in processes so that travelers were well-prepared and had documents ready
- Used wheelchairs and other assistive equipment to transport handicapped and elderly passengers
- Maintained professional appearance and demeanor at all times to give all guests best impression
- Lifted items in excess of 50 pounds on regular basis
- Weighed each bag or suitcase, tagged it and placed it on conveyor belt for transfer purposes
- Delivered exemplary service to every traveler to keep check-in process efficient and pleasant
Skycap Captain
Prospect Of Tampa
04.2006 - 07.2011
- Assigned inbound flights
- Assigned skycaps to push wheelchair passengers to their flights
- Responded quickly and effectively to questions or discrepancies from passengers regarding flight schedules, baggage fees and travel directions
- Demonstrated commitment through impeccable attendance and quality performance
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
- Trained new employees in specific job requirements
Education
Some College (No Degree) - Finance
The University of Tampa
Tampa, FLAssociate of Arts - Business Administration
Hillsborough Community College
Tampa, FL11 2008
Skills
- Disabled passenger assistance
- Exceptional communication
- Baggage handling
- Customer service
- Luggage transportation
- Airline regulations
- Boarding passes knowledge
- Customer service and assistance
- Heavy lifting
- Project management
- Project planning
- Team collaboration
- Relationship building
Timeline
Project Manager
PMCS
05.2020 - Current
Skycap Captain
Prospect Of Tampa
04.2006 - 07.2011
Skycap
Prospect Of Tampa
02.2004 - 08.2019
Associate of Arts - Business Administration
Hillsborough Community College
Some College (No Degree) - Finance
The University of Tampa
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