Raymond Clocher

• Coordinated with repair professionals to ensure quality workmanship and timely completion of repairs on insured properties.
• Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
• Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
• Assisted policyholders in understanding the complexities of their coverage plans, helping them make informed decisions about their claims.
• Reduced claim processing time by efficiently investigating and evaluating insurance claims.

Training, supervising, and evaluating employees.
• Completing front lot Repairs
• Addressing employee disputes, questions, and concerns.
• Ensuring all staff adhere to safety standards, company policies, and procedures.
• Managing and accounting for all money-handling procedures.
• Ordering, recording, and managing inventory.
• Ensuring the shop is adequately stocked, clean, and visually appealing.
• Motivating employees to provide excellent customer service.
• Handling customer complaints.

• Improved customer satisfaction by providing timely and accurate updates on repair status.
• Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Trained and motivated employees to perform daily business functions.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.