Raymond Coate
San Jose,California
Summary
Dynamic Security Account Manager with a proven track record at Prosegur, excelling in compliance management and customer service. Expert in security vulnerability assessments, I fostered client satisfaction and retention through proactive communication and tailored solutions, enhancing operational efficiency and team performance. Committed to delivering exceptional results in high-pressure environments.
Security management professional with strong background in safeguarding assets and ensuring compliance. Skilled in risk assessment, threat analysis, and implementing security protocols. Focused on team collaboration and achieving results, adaptable to changing needs and reliable in high-pressure situations. Known for strong leadership, problem-solving abilities, and effective communication.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Security Account Manager
Prosegur
06.2022 - Current
- Developed strong relationships with clients through consistent communication and excellent customer service.
- Built solid rapport with clients through proactive communication, addressing concerns before they escalated into issues.
- Liaised between clients, account executives, and operational teams to maximize efficiency in the delivery of services.
- Managed a diverse team of security professionals, ensuring optimal performance and adherence to company policies.
- Managed budgets effectively while maintaining quality service levels.
Security Account Manager
Allied Universal Security Services
09.2019 - 07.2022
- Evaluated existing security systems for potential vulnerabilities, recommending upgrades or replacements where necessary.
- Enhanced client satisfaction by addressing their concerns and providing personalized security solutions.
- Increased security awareness by conducting regular training sessions for client employees.
- Reduced security risks by conducting thorough site assessments and implementing necessary improvements.
- Reviewed reports regularly to analyze trends in incidents at assigned locations.
- Maintained high levels of client retention by consistently delivering exceptional service and results.
- Monitored team performance metrics, identifying areas for improvement or additional training as needed.
Security Site Supervisor
Allied Universal Security Services
07.2018 - 09.2019
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Removed unauthorized persons from facility grounds.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Managed team schedules to provide effective security coverage for building needs.
- Ensured compliance with all relevant occupational health and safety regulations by regularly reviewing policies and procedures.
- Maintained detailed logs of daily activities, providing accurate records for management review.
- Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
- Participated in ongoing professional development opportunities to stay current with industry best practices.
Security Site Supervisor
G4S Secure Solutions
01.2018 - 07.2018
- Resolved conflicts among employees or visitors professionally, promoting a safe and harmonious environment.
- Wrote and submitted daily reports on security team operations.
- Coordinated fire drills for staff members, enhancing their understanding of evacuation procedures during emergencies.
- Enhanced site security by implementing surveillance systems and conducting regular patrols.
- Oversaw investigation into reported incidents, ensuring timely identification of cause and appropriate disciplinary action if needed.
- Provided guidance to security staff on appropriate courses of action for diverse situations.
Security Officer/Lead Officer (Seasonal Work)
California Great America
05.2015 - 12.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Managed budgets and resources effectively, ensuring optimal allocation for maximum results.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Spearheaded process improvements to increase efficiency in daily operations while maintaining strict adherence to regulatory guidelines.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Oversaw training programs for new hires, ensuring proper onboarding procedures were followed and employees were equipped with necessary skills for success in their roles.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Officer
G4S Secure Solutions
07.2013 - 12.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Income Tax Preparer (Part Time Seasonal)
Grindy Tax Services
02.2013 - 04.2013
- Stayed current on changing tax laws and regulations to provide the most accurate advice to clients.
- Built strong relationships with clients through excellent communication skills, ensuring repeat business year after year.
- Conducted thorough research on unfamiliar tax situations to ensure proper treatment within client returns.
- Maintained confidentiality of client information by securely storing documentation and implementing strict privacy protocols.
- Maximized client savings by identifying deductions and tax credits through thorough review of financial documents.
- Provided exceptional customer service to resolve issues quickly, resulting in positive feedback from clients.
- Communicated proactively with clients about missing or incomplete documentation needed for accurate tax return completion.
- Ensured accuracy in tax returns by meticulously reviewing entries for errors and discrepancies.
- Utilized advanced software tools to improve efficiency in calculating taxes owed or refunds due based on available data inputs.
- Collaborated effectively with colleagues to share knowledge and expertise, enhancing team productivity.
- Educated clients on relevant tax matters, empowering them to make informed decisions regarding their finances.
Income Tax Preparer
Doubleday Tax Service
08.2012 - 04.2013
- Completed and filed returns with tax departments at local, state, and federal levels.
- Increased client satisfaction with the timely preparation and filing of income tax returns, meeting strict deadlines.
- Managed a diverse caseload of clients across various industries, adapting quickly to meet each individual''s unique needs.
- Demonstrated attention to detail while preparing complex tax returns for individuals, partnerships, corporations, and trusts.
- Contributed ideas during staff meetings that led to process improvements benefiting overall team performance.
- Advised clients on various strategies for minimizing their income tax liabilities throughout the year.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
Children's Ministry Director
Central Christian Church, San Jose, CA
11.1999 - 01.2013
- Evaluated existing programs regularly to identify areas of improvement or opportunities for expansion in the future.
- Fostered an inclusive atmosphere within the Children''s Ministry department by embracing diversity among participants.
- Strengthened family engagement in church activities by hosting workshops on parenting topics relevant to their daily lives.
- Collaborated with other ministry leaders to develop cohesive programming that promoted spiritual growth across all ages.
- Enhanced children''s spiritual growth by developing and implementing age-appropriate ministry programs.
Education
Bachelor of Arts - Bible & Theology/Accounting/Youth Ministry
San Jose Christian College/William Jessup Univer.
San Jose, CA05-1990
Skills
- Compliance management
- Industry insight
- Security management
- CCTV oversight
- Security vulnerability assessment
- Customer service
- Team leadership
- Decision-making
- Time management
- Verbal and written communication
- Staff training and development
- Complex Problem-solving
Accomplishments
- Officer of the Quarter/ 9 times form (12/2013 to 12/2017) (G4S)
- Officer of the Year 3 times (2014/2015 & 2017) (G4S)
- Promoted to Site Supervisor at SJ2 (1/1/2018), then promoted to be site supervisor for both SJ1 & SJ2 Sites 3/1/2018 with G4S.
- Promoted to Account Manager 9/2019 with Allied Universal.
- Supervised team of [33] staff members in 2019 and got up to (45) staff members in 2025.
Certification
First Aid/CPR Certificate. (Expires 12/24/2026)
Guard Card (Expires 6/30/2027)
Children's Ministry Certificate (Management, Leadership & Training) (Received 5/2003)
Ordained as Minister by Central Christian Church (1/21/2001)
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceFlexible work hours401k matchPaid sick leavePaid time offWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Security Account Manager
Prosegur
06.2022 - Current
Security Account Manager
Allied Universal Security Services
09.2019 - 07.2022
Security Site Supervisor
Allied Universal Security Services
07.2018 - 09.2019
Security Site Supervisor
G4S Secure Solutions
01.2018 - 07.2018
Security Officer/Lead Officer (Seasonal Work)
California Great America
05.2015 - 12.2017
Security Officer
G4S Secure Solutions
07.2013 - 12.2017
Income Tax Preparer (Part Time Seasonal)
Grindy Tax Services
02.2013 - 04.2013
Income Tax Preparer
Doubleday Tax Service
08.2012 - 04.2013
Children's Ministry Director
Central Christian Church, San Jose, CA
11.1999 - 01.2013
Bachelor of Arts - Bible & Theology/Accounting/Youth Ministry
San Jose Christian College/William Jessup Univer.
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