Raymond Coiner
Hapeville,GA
Summary
Focused mobile maintenance professional eager to contribute value by leveraging 22 years of leadership and industry experience. Skilled in multiple areas of the industry.
Overview
21
21
years of professional experience
Work History
Mobile Maintenance Program Manager
Boss Truck Shop
2021.08 - Current
- Decreased customer downtime by optimizing preventive maintenance procedures and resource allocation.
- Managed cross-functional teams for efficient completion of maintenance projects, resulting in improved performance.
- Developed comprehensive training programs for staff, elevating their technical expertise and overall productivity.
- Established effective communication channels between departments, fostering collaboration and streamlined processes.
- Standardized documentation procedures for consistent record-keeping across all maintenance activities, increasing traceability and accountability among team members.
- Supervised employee performance and safety.
- Scheduled regular inspections of equipment and assets to manage wear and tear.
- Trained mobile technicians to apply proper techniques and best practices and comply with safety protocols.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing customer downtime.
- Created and submitted detailed reports to highlight repair activities and technician efficiency.
- Created reports, presentations and other materials for executive staff.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversee area managers and technicians in service areas throughout the network.
- Oversaw appointment scheduling and itinerary coordination for both customers and personnel.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Completed bi-weekly payroll for multiple employees.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Streamlined work order processes to maximize team efficiency while minimizing customer downtime.
- Identified opportunities to streamline processes and improve field operations and efficiency.
- Collaborate with sales team on placement of assets in service areas.
On-Site Manager
Travel Centers Of America
2003.01 - 2021.08
- Multiple positions held throughout my time with the company, which include shop tech, mobile tech, technician trainer, technical quality manager(Foreman), assistant manager, assistant mobile maintenance manager, mobile maintenance GM
- As mobile maintenance GM, I managed multiple techs and programs in multiple states.
- Maintained customer relationships
- Responsible for revenue of up to 22 mobile trucks.
- Managed techs, service writers, assistant manager, parts runner
Education
GED -
Penn Foster
Online ProgramSkills
- Team Building
- Asset Management
- Team Leadership
- Decision Making
- Project Management
- Scheduling Management
- Training Development
- Problem Solving
- Planning and Prioritization
- Time Management
- Strategic Planning
- Mechaniclly inclined
Timeline
Mobile Maintenance Program Manager
Boss Truck Shop
2021.08 - Current
On-Site Manager
Travel Centers Of America
2003.01 - 2021.08
GED -
Penn Foster
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