Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raymond Cole Jr

Hackettstown,NJ

Summary

Dynamic and reliable professional with extensive experience at Speedway Gas Station, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in inventory management and maintaining cleanliness, consistently fostering a welcoming environment that encourages repeat business.

Overview

12
12
years of professional experience

Work History

Gas Station Attendant

Speedway Gas Station
04.2023 - 03.2025
  • Maintained clean and orderly work station.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Built trustful relationships with customers to encourage return visits.
  • Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
  • Pumped gas for guests and took payments.
  • Maintained inventory of all saleable items.
  • Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
  • Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
  • Assisted with inventory management, helping to keep stock levels consistent and uptodate.
  • Handled customer inquiries and resolved issues promptly, ensuring repeat business.
  • Completed daily paperwork accurately, streamlining administrative processes for management review.
  • Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Participated in ongoing training opportunities to stay current with industry best practices and improve overall job performance.
  • Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
  • Provided assistance to customers with fueling vehicles, promoting safety and efficiency on site.
  • Facilitated sales of services and goods.
  • Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
  • Inspected fuel pumps and fuel tanks for proper operations and safety.
  • Conducted regular inspections of fuel storage tanks to prevent possible accidents.
  • Trained new hires in company policies and procedures, fostering a productive work atmosphere from day one.
  • Created attractive merchandise diplays to entice customers to make purchases.
  • Promoted special offers and discounts to customers to maximize sales.
  • Performed routine maintenance on fuel dispensers, minimizing downtime and improving overall functionality.
  • Boosted upselling success by staying informed about product offerings and suggesting relevant items to customers during transactions.
  • Processed transactions quickly, reducing customer wait times.
  • Updated pricing information on both fuel pumps and in-store products to reflect current rates.
  • Increased sales of promotional items by effectively communicating benefits and discounts to customers.
  • Managed inventory levels to prevent stockouts, ordering new supplies as necessary.
  • Resolved customer complaints, restoring satisfaction with prompt and courteous service.
  • Offered recommendations on vehicle maintenance and care products based on customer needs.
  • Implemented recycling program, contributing to environmental sustainability efforts.
  • Enhanced community engagement by participating in local events and promoting gas station.
  • Established customer loyalty program, increasing repeat business.
  • Reduced energy consumption by implementing efficient lighting and equipment practices.
  • Monitored surveillance equipment to reduce instances of theft and ensure safety.
  • Enhanced safety and cleanliness of facility with thorough daily inspections and maintenance tasks.
  • Conducted regular checks on fuel pumps for safety and operational efficiency.
  • Trained new employees on operational procedures, enhancing team performance.
  • Provided accurate and timely financial reports by counting cash drawers and reconciling transaction discrepancies.
  • Maintained cleanliness in store and forecourt, promoting positive customer experience.
  • Ensured customer satisfaction by providing friendly service and accurate information on products.
  • Streamlined inventory management process, ensuring optimal stock levels and reducing waste.
  • Improved efficiency by organizing merchandise and restocking shelves, ensuring products were easily accessible.
  • Assisted customers with fueling vehicles and provided guidance on oil and fluid levels as needed.
  • Followed safety protocols while working, avoiding accidents and injuries.
  • Confirmed excellent customer service by quickly resolving customer concerns.
  • Removed safety hazards, soiled items, and trash from customer areas.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Trained and mentored new employees on company procedures and safety protocols.
  • Monitored and maintained organized work space, confirming efficient operations.
  • Refilled automobiles and vehicles with appropriate levels of fluids and lubricants.
  • Planned work calendar by scheduling appointments and tracking customer service requests.
  • Checked tools and equipment to prevent accidents and injuries.
  • Coordinated between billing department and customers to resolve problems.
  • Liaised with customers to determine vehicle issues and identify problems.
  • Managed financial operations by providing customers with estimates for repair work.
  • Explained repair and maintenance procedures to customers for full comprehension.

Wood Cutter

Flex
08.2019 - 04.2023
  • Contributed to environmental conservation efforts by participating in reforestation initiatives after completing logging projects.
  • Seasoned cut lumber to prevent wood shrinkage or warping.
  • Maximized productivity with efficient work strategies, such as organizing cutting orders and prioritizing tasks.
  • Preserved unprocessed logs by drying, sealing or temporarily pond floating.
  • Conducted regular equipment inspections, promptly addressing any maintenance issues for uninterrupted operations.
  • Managed forestry areas responsibly, ensuring sustainable harvesting practices to protect local ecosystems.
  • Continuously improved personal skills through ongoing professional development opportunities like workshops or seminars related to the field.
  • Reduced waste through accurate measuring and marking of logs for optimal material utilization.
  • Complied with health and safety standards during work operations.
  • Took inventory and maintained accurate records of processed and unprocessed timber, and processed orders for delivery.
  • Safely operated heavy machinery like chainsaws, harvesters, and skidders to execute various tree felling tasks efficiently.
  • Coordinated logistics for transporting processed wood materials from worksite to storage facilities or customers'' locations.
  • Accounted for and reported lumber use and work progress for assigned tasks.
  • Increased workplace safety by following proper equipment usage guidelines during wood cutting tasks.
  • Communicated effectively with clients, understanding their specific needs and delivering tailored woodcutting solutions.
  • Observed, controlled, and maintained public road traffic safety during lumber loading and unloading.
  • Adapted to changing project requirements by quickly learning new techniques or operating different machinery as needed.
  • Maintained clean and organized workspaces to promote efficiency and minimize potential hazards.
  • Ensured compliance with industry regulations regarding logging practices while working closely with landowners and authorities.
  • Operated band saws, circular saws, planers, and sanders to shape and size wood.
  • Measured and cut lumber according to blueprints, architectural drawings and shop drawings.
  • Maintained, adjusted and performed safety checks on sawmill equipment.
  • Selected appropriate cutting methods based on tree species, size, location, and desired end product to ensure optimal results.
  • Completed structural work according to state and county building codes.
  • Enhanced lumber quality by employing precise cutting techniques and maintaining sharp tools.
  • Collaborated with team members to complete large-scale logging projects within tight deadlines.
  • Demonstrated strong work ethic and dependability by consistently meeting project deadlines and maintaining high-quality wood cutting standards.
  • Monitored lumber inventory and work supplies, and maintained functional equipment and machinery.
  • Assisted in training new woodcutters, sharing knowledge of best practices, safety protocols, and efficient work methods.
  • Implemented inventory management systems for tracking cut logs and processed lumber accurately.
  • Streamlined daily operations by regularly assessing workflow processes and making necessary adjustments when required.
  • Set controls to adjust speed, feed rate and blade tensions.
  • Trained newly hired employees on machine operations and control set ups, explaining safety procedures to prevent injuries.
  • Set up and powered saws to cut, slot, groove, miter and trim metallic and non-metallic workpieces according to specifications.
  • Monitored and inspected sawing machine operations to detect any malfunctions.
  • Completed special cuts, grooves and bevels to produce desired looks.
  • Mounted workpieces in holding device, manually, or using hoist.
  • Set up and calibrated machinery to meet specific production requirements.
  • Verified dimensions of finishing workpiece and frequently used weld and anneal saw blades.
  • Monitored operating machinery to assess progress, adjust settings, and maintain production speeds.
  • Documented counts and sorted finished work to promote easy access for shipping or additional processing.
  • Identified stock imperfections, assigned grades, and noted production concerns based on regular inspections.
  • Scribed reference lines on materials as guide for sawing operations.
  • Set up sawing machines to accurately cut materials to specified sizes and dimensions.
  • Maximized efficiency by removing safety hazards and debris from work areas.
  • Inspected and adjusted saws to establish accurate cutting measures.
  • Cleared jams to keep equipment fully operational.
  • Developed strategies to increase productivity and reduce waste.
  • Monitored and adjusted the speed and cutting pressure of the machines to produce high-quality results.
  • Sharpened and replaced worn or defective blades and bands using hand tools.
  • Trained new employees to properly operate sawing machines and comply with safety protocols.
  • Utilized CNC and manual machines to perform sawing, drilling and assembly operations.

Power Washer

Flex
08.2018 - 04.2023
  • Completed scheduled maintenance of equipment by power washing, scrubbing and sweeping.
  • Improved property appearance through meticulous attention to detail in power washing tasks.
  • Cleaned debris and waste materials from job site.
  • Showcased versatility in handling diverse surfaces, including brick, wood, concrete, and vinyl siding, adapting pressure levels accordingly to prevent damage.
  • Established a strong reputation for reliability and professionalism, leading to repeat business and referrals from satisfied clients.
  • Cleaned windows, gutters, roofs and other surfaces by power washing or pressure washing.
  • Maximized the lifespan of outdoor spaces by professionally removing dirt, mold, mildew, and algae buildup through regular power washings.
  • Removed debris using degreasers and chemicals as label recommended.
  • Provided excellent customer service with timely communication updates regarding project progress and any necessary adjustments required for optimal results.
  • Demonstrated adaptability in addressing unique challenges presented by various commercial or residential power washing projects.
  • Maintained clean work environments during all stages of the cleaning process to ensure minimal inconvenience for customers.
  • Worked with other crew members to plan and complete jobs.
  • Prepared trucks for jobs by loading tools, equipment and cleaning chemicals.
  • Proactively resolved any client concerns or issues related to the quality of work, reinforcing trust in the service provided.
  • Communicated with clients and limited work equipment near entrances to minimize disruptions to businesses.
  • Increased client retention rate by consistently delivering high-quality power washing results.
  • Drove flatbeds and moved trailers to and from work sites.
  • Achieved consistent positive feedback from clients through personalized consultations which determined specific needs prior to initiating each project.
  • Collaborated with team members for seamless coordination on larger-scale power washing projects.
  • Expanded business reach through strategic marketing efforts and a strong focus on customer satisfaction.
  • Provided feedback to improve procedures and efficiency.
  • Enhanced customer satisfaction by providing thorough and efficient power washing services.
  • Continuously sought opportunities for professional development within the field of power washing, staying up-to-date on industry advancements and best practices.
  • Streamlined project completion times by effectively managing multiple power washing assignments simultaneously.
  • Optimized safety precautions by adhering to industry standards when using high-pressure equipment near electrical installations or delicate surfaces.
  • Efficiently removed stubborn stains such as graffiti or oil spills without causing surface damage.
  • Reduced water consumption with the use of eco-friendly techniques and equipment during power washing projects.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Supervised supplies in inventory and submitted reorder requests.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Operated buffers and burnishers to clean and polish floors.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Maintained floor cleaning and waxing equipment.

Garbage Collector

Global
04.2013 - 08.2019
  • Improved overall sanitation levels with timely collection and transportation of garbage to designated facilities.
  • Decreased litter accumulation in public spaces with consistent daily garbage collection routines.
  • Attended and participated in scheduled training programs, briefings and meetings required by company or assigned by supervisor.
  • Collected and gathered garbage from buildings, businesses and other facilities Number days per week.
  • Worked closely with supervisors to improve route efficiencies and identify best practices.
  • Used hand signals to communicate with other workers or drivers.
  • Reported route delays or interruptions to supervisors and dispatchers.
  • Enhanced community cleanliness by efficiently collecting and disposing of waste materials.
  • Executed and performed daily safety and maintenance checks on garbage truck and related equipment.
  • Safeguarded the environment through responsible recycling practices and waste segregation techniques.
  • Upheld city regulations on waste management, contributing to a cleaner urban environment for residents.
  • Collected route as outlined in route sheet, documenting changes or obstacles to job execution through written descriptions and attachment of photos taken with company camera.
  • Collaborated with supervisors to identify areas for improvement in current processes, leading to optimized workflow.
  • Contributed to a safer workplace by strictly following safety protocols during waste handling processes.
  • Reduced health risks in the neighborhood by adhering to proper waste disposal procedures.
  • Demonstrated commitment to ongoing professional development through participation in relevant trainings and workshops.
  • Streamlined waste disposal process by effectively utilizing various types of trash collection equipment.
  • Positioned and returned container on customer's property with lids and doors properly replaced and containers located without risk of obstruction traffic flow or driveway entrances.
  • Minimized hazards in residential areas by safely operating heavy machinery during garbage collection operations.
  • Recorded time on route sheet at each customer stop.
  • Estimated customer-loaded container volume by sight, reporting overweight boxes immediately to dispatcher for direction when at risk of exceeding maximum tonnage.
  • Actively participated in company-wide initiatives aimed at enhancing environmental sustainability efforts.

Education

HS Diploma -

Project Self Sufficiency
Newton, NJ
06.2018

Skills

  • Customer service
  • Cleaning and sanitation
  • Customer service and assistance
  • Teamwork and collaboration
  • Problem-solving
  • Cash handling
  • Stocking
  • Operating cash register
  • Cash handling expertise
  • Stocking shelves
  • Reliability and punctuality
  • Punctual and reliable
  • Heavy lifting
  • Flexible schedule availability
  • Flexible schedule
  • Facility management
  • Basic housekeeping
  • Sales assistance
  • Fuel safety
  • Patience and empathy
  • Professional appearance
  • Cleanliness and hygiene
  • Cash register balancing
  • Age verification
  • Lottery ticket sales
  • Store maintenance
  • ID verification
  • Payment processing
  • Inventory maintenance
  • Self-motivation and initiative
  • Adaptability and resilience
  • Sales and upselling techniques
  • POS systems
  • Inventory counts
  • Fuel pumping
  • POS system operation
  • Propane sales
  • Security monitoring
  • Signage maintenance
  • Oil level measurement
  • Fuel dispensing proficiency
  • Promotional display setup
  • Equipment troubleshooting
  • Emergency response readiness
  • Training and coaching
  • Vehicle maintenance
  • Product merchandising
  • Window washing
  • Fluids checking
  • Tire replacement
  • Friendly and outgoing
  • Organizational growth
  • Effective communication
  • Opening and closing procedures
  • Basic math
  • Gasoline sales transactions
  • Automotive repairs
  • Able to lift number lbs
  • Hospitality and accommodation
  • Scanner systems
  • Point-of-sale system
  • Safety protocol
  • Snow and ice removal
  • FIFO stocking
  • Change giving
  • Fuel handling safety
  • Maintaining clean premises
  • Cleaning procedures
  • Valid Driver's license
  • Time management
  • Safety awareness
  • Decision-making
  • Critical thinking
  • Good judgment
  • Attention to detail
  • Inventory management
  • Sales and operations
  • Active listening
  • Analytical thinking
  • Accessory sales
  • Stock management
  • Equipment inspection
  • Car wash operations
  • Fluid checks
  • Precision tools
  • Oil changes
  • Wheel alignment
  • Preventive Maintenance
  • Data entry

Timeline

Gas Station Attendant

Speedway Gas Station
04.2023 - 03.2025

Wood Cutter

Flex
08.2019 - 04.2023

Power Washer

Flex
08.2018 - 04.2023

Garbage Collector

Global
04.2013 - 08.2019

HS Diploma -

Project Self Sufficiency

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Raymond Cole Jr