Raymond Conaway-Riggle

• Management of team of 10
• Track and monitor performance against SLAs (Service Level Agreements)
• Evaluated team member performance regularly to identify and resolve productivity concerns.
• Delegated and tracked each staff member's assignments and deadlines.
• Adhered to social distancing protocols and wore mask or face shield at all times.
• Increased customer satisfaction by resolving service issues.
• In addition to Document Production Lead and Associate responsibilities listed below.

• Intakes work requests from client; including clarification of job instructions and negotiation of deadlines with requester.
• Seeks alternate solutions to deadline requests, as needed
• Prioritizes work requests across team and coordinates/balances multiple projects based on experience and following established guidelines, especially when working with escalated deadlines or issues
• Evaluates personnel performance and assists in development and improvement of individual and team skills
• Demonstrates proper professional expectations for team members when dealing with client requesters and client work requests, including meeting deadlines and delivering high-quality work
• Facilitates focus and coordination on and between shifts in production of deliverables to client to meet or exceed client’s expectations for quality, timeliness, and service
• Supervise team of 2-6 nightly
• Assisted with startup of 2 new accounts in Columbus, Ohio
• Arranged for delivery of legal correspondence to clients, witnesses and court officials.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Eliminated downtime and maximized revenue by providing top project quality control.
• In addition to Document Production Associate responsibilities listed below.

• Create and edit legal documents to client specifications using applicable software
• Transcribe tapes to/from different file formats
• Use document comparison software, red-lining, and general editing to correct legal documents as directed
• Scans and cleans up documents utilizing scanner equipment and appropriate software
• Performed converts and cleaned documents from other software applications
• Produce spreadsheets, charts, graphs, mail merges, tables, presentations, and other documents as requested
• Recover/restore corrupted document files when needed
• Communicate with managers and supervisors on job or deadline issues.
• Adhered to privacy laws to avert possible information breaches and protect client data 100% of time.

• Managed all aspects of store operations, including organization, maintenance and purchasing functions.
• Conducted and performed inspections of all gas station equipment and facilities
• Oversaw price management of fuels and merchandise
• Re-opened remodeled location through recruitment and training of new staff
• Trained team members in successful strategies to meet operational and 100% of sales targets.
• Answered questions about store policies and addressed customer concerns.
• Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Optimized store displays and appearance via strategic merchandising.

• Professionally handled customer complaints/issues to positive outcome
• Sell cell phones and plans, both postpaid and prepaid
• Change prices as required, and ensure correctness of all shelf caps in place
• Assist in training new associates
• Conduct periodic inventory of items in stock and those out of stock
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Performed activations on both contract and pre-paid wireless phones for 25+ customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.

Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.

• Upsold customers by recommending accessories and promotions to increase revenue.
• Performed activations on both contract and pre-paid wireless phones for 25+ customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
• Accepted and processed payments and purchases for new equipment using POS system.
• Listened to customer needs and desires to identify and recommend optimal products.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Provided exceptional services and pleasant shopping experiences to retail customers.

• Generate reports outlining room occupancy totals, daily transactions, revenue totals, and other figures for management to review
• Create & send email monthly & semi-monthly marketing campaigns using Microsoft Office
• Created office supply and breakfast supply orders Settle credit card charges through batch processing
• Perform computer back-ups and print paper copies for specific information
• Ensured 3rd party reservations were processed correctly
• Position duties also included positions of front desk clerk and security as needed with occasional light housekeeping and answering room requests for additional supplies
• Greeted guests, issued room keys, recommended activity, and dining locations, and managed room requests
• Set up wake-up calls, sent housekeeping, and coordinated with security
• Processed payments, made reservations, and checked guests in and out of hotel
• Created various forms, brochures, flyers, and advertisements to use in day to day business operations

• Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
• Controlled inventory costs by carefully managing portion control and reducing waste.
• Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each daily.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to 100% customer satisfaction.
• Inventoried food products and associated materials on weekly basis.
• Helped customers complete purchases, locate items and join reward programs.
• Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.