Raymond Copeland

Key Achievements & Responsibilities

• Supervised a team of up to 14 workers by providing guidance and feedback.
• Coordinated with local branch to ensure production resources (labor, materials, equipment) match production demand.
• Supervised the safe and efficient operation of the ice plant.
• Monitored employee attendance records and enforce company policies regarding punctuality and absenteeism.
• Lead, trained, and disciplined production associates to ensure compliance with Airgas policies and procedures.
• Knowledgeable of and complied with all safety procedures.
• Identified and facilitated the correction of all safety hazards and quality deficiencies.
• Operated the forklift on an occasional basis to meet production needs.
• Communicated operational status on a continual basis to the Plant and Branch Managers.
• Lead weekly meetings with production staff to discuss objectives and performance metrics.
• Coordinated the planning and execution of production orders, ensuring on-time delivery.
• Trained and coached production staff in best practices and new processes.
• Delivered written reports of issues, problems and observations to senior leadership.
• Conferred with other supervisors and shift leaders to coordinate operations and activities between departments.
• Resolved conflicts between personnel by utilizing effective communication skills and problem-solving techniques.

Other Relevant Skills and experience:

• Organizational skills to facilitate inventory management, personnel files, and time management.
• Comfortable with computer systems and software packages such as Microsoft Word, Excel, and e-mail.
• Team member daily motivation check-ins

Business OwnerQuality Unlimited Services (Jan Pro Commercial Cleaning Franchise)

Richmond, VA, December 2010January 2013

• Managed Corporate Contracts:
  Managed contracts with major businesses and corporations, in various industries including clients such as HIll Phoenix, Cummins Atlantic, Henkels & McCoy Inc., Biggie Crane, Ellwood Thompson and others.
• Revenue Growth:
  Achieved revenue growth by expanding service offerings customizing to client needs and retaining clients through consistent quality and exceptional customer service.
• Operational Oversight:
  Supervised a team of 22 employees, managing schedules, training, and ensuring compliance with safety and cleanliness standards. Managed all aspects of day-to-day operations.
• Client Relationship Management:
  Maintained strong, long-term relationships with clients by providing regular quality assessments, addressing concerns, and ensuring consistent service delivery, resulting in a 90% client retention rate.
• Financial Management & Budgeting:
  Oversaw all financial aspects of the business, including budgeting, payroll processing, supply inventory, and expense management.
• Quality Control & Compliance:
• Implemented strict quality control procedures to ensure the highest standards of cleaning and compliance with health and safety regulations. Regularly conducted audits to maintain service excellence.