Raymond Cranston
San Marcos,Tx.
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
26
26
years of professional experience
Work History
Office Manager/Branch Accountant
Empire Today LLC.
Austin , Tx.
2022.01 - Current
- Drive continuous improvement of key operational metrics in each of the markets functional areas by developing and implementing targeted actions specific to each department (Sales, Installation, Warehouse, Branch Accounting, General Office, Customer Service)
- Manage the performance, development, and expectations of your market team and provide appropriate feedback and coaching
- Ensure all operational Policies and Standard Operating Procedures (SOPs) are adhered to by all functional area leaders and associates
- Process and submit bi-weekly payroll (input appropriate hours, PTO, Holidays)
- Supervises the daily operation of general office staff; including hiring, performance management, coaching, counseling, monitoring, and evaluating performance.
General Manager
San Marcos Athletic Club
San Marcos , Tx.
2018.02 - Current
- Checks in all members and guests in accordance with company procedures, to include resolving any member concerns
- Performs opening and closing checklist and duties
- Maintain a crisp, clean facility
- Daily Cleaning Checklist and facility/equipment Checklist
- Ensure consistent compliance with all SMAC policies, procedures, and service standards.
Juvenile Supervision Officer (1st Sgt)
Hays County Juvenile Center
San Marcos , TX
2018.11 - 2023.12
- Aid senior leadership during executive decision-making process by preparing offender reports for corrective action planning
- Provide supervision to juveniles in a careful and diligent manner
- Maintain safety and security of the facility, staff and juveniles
- Compile detailed reports and correspondence on a daily basis
- Work with youth in an empathetic and understanding way
- Provide verbal and physical crisis intervention/de-escalation techniques.
Supervisor
Amazon
San Marcos , TX
2016.10 - 2018.11
- Monitored employee performance and safety, conducted retraining to correct problems and optimize productivity
- Executed new training initiative to improve skills and develop leaders from within
- Identified and corrected performance and personnel issues negatively impacting team and business operations
- Established and enforced clear goals to keep all employees on the same level and working collaboratively
- Realigned workflows with changing business demands by evaluating processes and employee strengths
- Spearheaded transformation of sorting/packing area, increasing production, reducing turnover, eliminating waste and enhancing quality within 5 weeks
- Maintained a high level of morale and teamwork on the production floor through frequent communication with 50+ employees.
Supervisor
TeleNetwork
San Marcos , TX
2014.04 - 2016.10
- Coordinated day-to-day and long-term activities within various business platforms
- Supervised successful team of 20+ by conveying project information consistently, quickly resolving issues and delivering constructive feedback
- Correspond with upper management and directors to stay updated on procedures.
Foreman/Office Manager
Signature Landscape
New Braunfels , TX
2011.11 - 2016.10
- Managed team member schedules and individual assignments for work crew
- Supervised material usage and contractor hours to keep projects in line with budgets
- Planned and delegated work to meet planned project and production goals
- Recorded supplies, parts, equipment and employee work hours for every job
- Estimated time, employee needs and material costs for projects
- Worked with suppliers to maintain material flow during all project phases
- Reported to supervisors weekly regarding project progress, site problems and labor status.
Billing Specialist
Fidelity Information Services
San Antonio , TX
2008.03 - 2011.09
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment
- Prepared monthly and year-end closing statements, financial documents, and invoices
- Eliminated billing inaccuracies by reconciling 50 accounts monthly.
Front-end Supervisor
United Healthcare
San Antonio , TX
2003.02 - 2007.09
- Resolved customer concerns by investigating issues, answering questions and building rapport
- Trained staff members to effectively and efficiently maneuver through complex databases
- Assisted various departments on special projects
- Compiled information from various databases for daily claim inventory meetings.
Payroll Supervisor
West Corporation
San Antonio , TX
1998.03 - 2003.02
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator
- Processed bi-weekly payroll for 1000+ employees
- Protected payroll operations and employee confidence by maintaining confidentiality
- Constructed leave pay schedules, processed payroll garnishments and worked closely with supervisors to pay out bonuses, severances, service awards and special payments
- Maintained payroll information by entering data, deleting errors, calculating and collecting information
- Received, filed and processed paperwork and documents for on-boarding employees.
Education
Business Management -
Southeastern Louisiana University
Hammond, LA05.1998
Skills
- Payroll software proficiency
- Computer competency
- Maintaining files
- Compiling data
- Project planning
- Time management skills
- Compliance Monitoring
- Customer Service
- Billing
- Inventory Control
- Staff Management
- Administrative Support
- Contract Administration
- Team Supervision
- Office Management
- Operations Management
- Employee Supervision
- Staff hiring
- Payroll and budgeting
- Scheduling Coordination
- Payroll Processing
- Training and coaching
- Business Administration
- Organizational Skills
- Customer Relations
- Conflict Management
Timeline
Office Manager/Branch Accountant
Empire Today LLC.
2022.01 - Current
Juvenile Supervision Officer (1st Sgt)
Hays County Juvenile Center
2018.11 - 2023.12
General Manager
San Marcos Athletic Club
2018.02 - Current
Supervisor
Amazon
2016.10 - 2018.11
Supervisor
TeleNetwork
2014.04 - 2016.10
Foreman/Office Manager
Signature Landscape
2011.11 - 2016.10
Billing Specialist
Fidelity Information Services
2008.03 - 2011.09
Front-end Supervisor
United Healthcare
2003.02 - 2007.09
Payroll Supervisor
West Corporation
1998.03 - 2003.02
Business Management -
Southeastern Louisiana University
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