Summary
Work History
Education
Skills
Timeline
Raymond Crews

Raymond Crews

1125 Circle Trail,AL

Summary

Dynamic and results-oriented professional with extensive experience in the hospitality industry, notably at The Rawls Restaurant and Hilton. Excelled in mixology and customer service, significantly enhancing guest satisfaction. Proven track record in inventory management and implementing safe service compliance, demonstrating both hard and soft skills essential for high-volume environments.

Work History

Bartender

The Rawls Restaurant
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Served high customer volumes during special events, nights, and weekends.

Assistant Food and Beverage Manager

Hilton
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Managed bar and wait staff and directed hiring program.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Selected wine, beer and alcohol products based on customer feedback and local product availability.

Bartender

Seasons 52
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Bartender Shift Manager

Zea Rotisserie & Bar
  • Set up bar for operation, obtained cash bank, and stocked service bar.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Member Service Specialist

FECU
  • Completed training and worked effectively under high-pressure client services environments.
  • Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Recommended specific products and services in alignment with individual needs, requirements, and specifications.
  • Delivered functionality assistance via phone and online service platforms.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Sports Medicine

University of Alabama At Birmingham, Birmingham, AL

Diploma -

Carroll High School, Ozark, AL
05.2006

Skills

  • Health codes compliance
  • Mixology
  • Bar restocking
  • Safe service compliance
  • Basic accounting
  • Customer service
  • Safe food handling procedures
  • Inventory
  • Cocktail list development
  • Outstanding customer service
  • Aloha POS
  • Salesmanship
  • Complex Problem-solving

Timeline

Bartender - The Rawls Restaurant
Assistant Food and Beverage Manager - Hilton
Bartender - Seasons 52
Bartender Shift Manager - Zea Rotisserie & Bar
Member Service Specialist - FECU
University of Alabama At Birmingham - , Sports Medicine
Carroll High School - Diploma,

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Raymond Crews