Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Raymond Cruys

Davenport,IA

Summary

Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing customer relationships and gaining long term return business partners and associates. Successful at sales growth, customer growth, budgets and goals.

Overview

20
20
years of professional experience

Work History

Store Manger

UBreakiFix
Davenport, IA
06.2023 - 10.2023
  • Small electronics repair of devices of all kinds, with a strong emphasis on cell phones and computers.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Understood and followed oral and written directions.
  • Answered dozens of calls per shift to assist with customer questions and concerns.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Managed daily banking activities such as deposits and withdrawals.
  • Updated and maintained store signage and displays.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Store Manger

Asurion Tech Repair and Solutions
Davenport, IA
07.2022 - 05.2023
  • Small electronics repair of devices of all kinds, with a strong emphasis on cell phones and computers.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Understood and followed oral and written directions.
  • Answered dozens of calls per shift to assist with customer questions and concerns.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Managed daily banking activities such as deposits and withdrawals.
  • Updated and maintained store signage and displays.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Mobile Technician/Store Manager

UBreakiFix
Davenport, IA
11.2017 - 07.2022
  • Small electronics repair of devices of all kinds, with a strong emphasis on cell phones and computers.
  • Covered a very large area of Eastern Iowa, Western Illinois, and southern Wisconsin.
  • Kept up with vehicle maintenance and repair to insure daily reliability.
  • Performed skilled repairs on site at customers location of choice.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Understood and followed oral and written directions.
  • Answered dozens of calls per shift to assist with customer questions and concerns.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Managed daily banking activities such as deposits and withdrawals.
  • Updated and maintained store signage and displays.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Lead Technician

All Cell World
Davenport, IA
06.2012 - 11.2018
  • Small electronics repair of devices of all kinds, with a strong emphasis on cell phones and computers.
  • Kept up with vehicle maintenance and repair to insure daily reliability.
  • Performed skilled repairs on site at customers location of choice.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Understood and followed oral and written directions.
  • Answered dozens of calls per shift to assist with customer questions and concerns.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Managed daily banking activities such as deposits and withdrawals.
  • Updated and maintained store signage and displays.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Davenport Central High School
Davenport Iowa
06.2003

Skills

  • Partnership Building
  • POS Systems
  • Operations Management
  • Employee Training and Mentoring
  • Opening and Closing Procedures
  • Marketing and Promotions
  • Customer Service and Relations
  • Employee Terminations
  • Reliable
  • Friendly and Positive
  • Outstanding Communication Skills

References

References available upon request.

Timeline

Store Manger

UBreakiFix
06.2023 - 10.2023

Store Manger

Asurion Tech Repair and Solutions
07.2022 - 05.2023

Mobile Technician/Store Manager

UBreakiFix
11.2017 - 07.2022

Lead Technician

All Cell World
06.2012 - 11.2018

High School Diploma -

Davenport Central High School

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Raymond Cruys