Raymond Cruz
Albuquerque,New Mexico
Summary
Sales Executive with extensive experience in revenue growth and key account management. Expertise in negotiation, strategic planning, and relationship building. Proven track record of leading teams to exceed targets and improve customer satisfaction. Focused on applying skills to drive success in future opportunities.
Overview
8
8
years of professional experience
Work History
Sales Executive Rep- Commercial Northeast
HP
09.2021 - Current
- Negotiated contracts with vendors to secure advantageous pricing terms and conditions.
- Generated new business through upselling existing customers and leveraging pre-qualified leads.
- Routed qualified opportunities to sales executives for effective development and closure.
- Identified and targeted new markets using strategic planning methods.
- Responded promptly to inquiries regarding product features and pricing details.
- Monitored customer feedback on product quality to recommend actionable improvements.
- Cultivated relationships with existing customers to enhance repeat business opportunities.
- Utilized CRM software to track leads and manage accounts throughout sales cycles.
Server, Busser and Host
Olive Garden
02.2020 - 12.2021
- Cultivated relationships with guests to enhance overall experience.
- Trained team members to thrive in fast-paced, collaborative environment.
- Collaborated with restaurant staff to optimize operational efficiency.
- Addressed guest inquiries and complaints promptly and professionally.
Tier 1 IOS Apple Advisor
Concentrix
Rio Rancho, New Mexico
02.2019 - 01.2020
- Resolved customer inquiries via phone, email, chat, and in person, ensuring prompt assistance.
- Excelled as Tier II Mac Apple Advisor, achieving Apple verification for technical expertise.
- Developed strong relationships with customers through effective communication techniques.
- Identified customer needs by employing probing questions during interactions.
- Explained product features and benefits to potential customers, enhancing understanding.
- Utilized knowledge base resources for problem-solving related to Apple products.
Retail
Old Navy
Albuquerque, New Mexico
05.2017 - 08.2017
- Assisted customers with finding the right product for their needs.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Assisted customers with orders and inquiries at the retail counter.
- Maintained a clean and orderly retail environment.
Education
Associate of Arts - Business
Central New Mexico Community College
Albuquerque, NM12-2023
Business Administration Degree (AAS) -
Central New Mexico Community College
Albuquerque, NM12-2023
Certificate Of Sciences - Business
Central New Mexico Community College
Albuquerque, NM12-2023
General Business Certificate -
Central New Mexico Community College
Albuquerque, NM05.2021
High School Diploma -
V. Sue Cleveland High School
Rio Rancho, New Mexico05.2019
Skills
- Effective communication
- Goals and performance
- Strategic planning
- Problem solving
- CRM software proficiency
- Relationship building
- Customer service excellence
- Team orientation
- Organizational skills
- Leadership abilities
- Motivational mindset
- Desire for new experiences
- Desire for knowledge acquisition
- Microsoft Office proficiency
Additional Information
Thank you so much for your consideration and I look forward to hearing from you.
Timeline
Sales Executive Rep- Commercial Northeast
HP
09.2021 - Current
Server, Busser and Host
Olive Garden
02.2020 - 12.2021
Tier 1 IOS Apple Advisor
Concentrix
02.2019 - 01.2020
Retail
Old Navy
05.2017 - 08.2017
Associate of Arts - Business
Central New Mexico Community College
Business Administration Degree (AAS) -
Central New Mexico Community College
Certificate Of Sciences - Business
Central New Mexico Community College
General Business Certificate -
Central New Mexico Community College
High School Diploma -
V. Sue Cleveland High School
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