Working in customer service focused environments has given me an opportunity to learn more about human behavior. To listen thoroughly & gather an understanding of what each person wants To know how, when and what kind of questions to asked to complete a job To ethically handle sensitive information and the need for accuracy To complete a job & make a good product on the timeline given To perform advanced planning and the needed follow through.
Work History
Insurance Sales Representative
1 Year 5 Months
Bankers Life Insurance | 05.2025 - Current
Built client relationships through consultative insurance and retirement planning conversations.
Identified coverage needs and recommended life, health, and annuity solutions.
Managed appointment setting, follow-ups, and prospect outreach to support sales pipeline.
Explained policy features, benefits, and premium options with clear, compliant communication.
Store Manager
2 Years
Aèropostale | 04.2023 - 04.2025
Directed daily store operations, ensuring consistent sales floor execution and brand standards.
Coached associates on customer engagement, product knowledge, and selling techniques.
Managed staffing schedules, payroll inputs, and labor allocation to support business needs.
Oversaw inventory control, shipment processing, and merchandise replenishment across selling areas.
Assistant Manager
5 Years 11 Months
Aéropostale | 11.2020 - Current
As Assistant Manager, I supervised 9 Sales Associates, set daily sales goals, and was a key holder.
Created a welcoming ambiance for shoppers to browse neatly folded and organized racks of clothing
Motivated Sales Associates with goal setting activities & encouraged a cordial team environment
Managed incoming shipment: verified contents against packing slip, processed into store system, tagged & funneled product into proper sales area
Handled opening & store closing, including daily paperwork, cash handling, store clean-up.
A mall-based specialty retailer of casual clothes & accessories marketed to young adults
Sales Lead
1 Year 6 Months
Aéropostale | 05.2019 - 11.2020
A mall-based specialty retailer of casual clothes & accessories marketed to young adults
Sales Associate
1 Year 9 Months
Aéropostale | 08.2017 - 05.2019
A mall-based specialty retailer of casual clothes & accessories marketed to young adults
Delivery Driver
5 Months
Pizza Hut | 03.2017 - 08.2017
Learned the production side of the business by working in different areas: customer interaction, food prep, clean up
Focused on maintaining a clean restaurant in compliance with company & Health Department procedures
Trusted to handle monies & balancing of the register
Safely & quickly delivered foods.
One of the largest pizza restaurants offering both seated dining & fast delivery
Education
BA - Sociology & Anthropology
University of Memphis | Memphis, TN | 05-2021
anticipated graduation May 2021
GPA: 2.5
HS Diploma - Film/Video
Arlington High School | Arlington, TN | 01-2014
Concentration: Film/Video
GPA: 3.25
Skills
Proficient at the following software: Microsoft Word
Powerpoint
Excel
and Google Docs
Skilled at using digital & video cameras
audio & video editing equipment and programs such as: Adobe Photoshop
Lightroom
Sony Vegas
Final Cut Pro X
Streamlabs OBS
and Audacity
Critical Thinking
Organization
Planning & Follow Through
Accomplishments
Became a trusted key holder
Created a study on deviant behavior – for my Sociology of Deviant Behavior class as a Semester Project. Had to use the Participant Observation research style.
ACCOMPLISHMENTS:
Awarded “Employee of the Month” 4 times as a Sales Associate