Raymond Davis

Work History

Lead Delivery Driver

The Source

11.2021 - 07.2024

Enhanced delivery efficiency by optimizing routes and implementing time-management strategies.
Reduced customer complaints by maintaining open communication and providing timely updates on delivery statuses.
Completed rush deliveries on tight timetables to satisfy customer needs.
Verified accuracy of all deliveries against order forms.
Promoted a culture of safety within the team by enforcing strict adherence to company policies and industry regulations during all deliveries.
Mentored new drivers, providing comprehensive training on company procedures and best practices.
Achieved high customer satisfaction ratings by consistently meeting or exceeding delivery expectations.
Managed customer inquiries and complaints in polite and professional manner.
Drove company vehicle for local and intra-state pick-ups and deliveries.
Communicated customer complaints, requests, and feedback to company management for swift resolution.
Verified daily deliveries against shipping instructions before delivering to customers.
Kept detailed records of deliveries and money received from customers.
Collaborated with team members to develop innovative solutions for improving overall delivery operations.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Maintained vehicle safety and performance, coordinating regular maintenance checks and repairs as needed.
Assisted in the development of standard operating procedures for the delivery department, ensuring consistency across all teams.
Coordinated closely with warehouse staff to ensure accurate order fulfillment and timely dispatch of deliveries.
Operated vehicle safely in highly congested areas with no traffic violations.
Delivered to 13 zip-codes in Northwest Arkansas
Transported payroll and operation moneys between facilities in Missouri and Arkansas.
Went from an average of 3 deliveries/day year 1 and 8-10/day by year 3

Delivery Driver

Domino's Pizza

01.2021 - 08.2023

Delivered packages to customer doorsteps and business offices.
Completed on-time deliveries by choosing best and most efficient routes.
Operated vehicle safely in highly congested areas with no traffic violations.
Completed rush deliveries on tight timetables to satisfy customer needs.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, in-store kitchen help between deliveries, as well as restocking product and storage to setup next shift for success.
Drove in all weather at all times of day with 0 incidents.

Line Cook, Server, Bartender

Logan's Roadhouse

10.2017 - 03.2020

Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Plated and presented all dishes to match established restaurant standards.
Checked food temperature regularly to verify proper cooking and safety.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Performed opening and closing duties, ensuring the dining area and/or kitchen was prepared for seamless service and transitions.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Supported needs of 15 person wait staff who attended to specific needs of countless customers daily for a high traffic restaurant with social relevancy and intentionality.

Security Officer

Blue Lake Casino and Hotel

09.2009 - 02.2012

Moved up quickly, breaking to attend police academy to better understand and carry out duties assigned.
Worked in close coordination with local law enforcement as well as federal investigative agencies
Escorted people and/or sums of money (ranging from $1000 to several hundred-thousand) to appropriate destinations.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Conducted regular patrols of key areas to spot and control security concerns.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises in company vehicle and by foot.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Reported suspicious activities and persons to law enforcement.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Escorted VIP's throughout the property of the reservation. (celebrities, jackpot winners, performers, tribal elders/high ranking officers, etc)

A.M Shipping Clerk

Pro Pacific Fresh

04.2004 - 08.2005

Reviewed order data to verify transactions and shipping dates.
Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
Improved shipping efficiency by streamlining packing and labeling processes.
Managed multiple priorities, consistently meeting or exceeding deadlines for shipment dispatches.
Sorted and delivered materials to different work areas and staff.
Expedited urgent shipments when necessary, coordinating closely with involved parties to ensure timely delivery without compromising quality standards.
Participated in regular safety training sessions, maintaining a secure working environment for all team members.
Implemented innovative packaging solutions, minimizing product damage during transit.
Completed basic mathematical calculations to check weights and dimensions of shipments.
Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
Verified orders by comparing names and quantity of items packaged with shipping documents.
Utilized forklift or pallet truck to load, unload, transport and store goods.
Utilized strategies for safely and efficiently building pallets and loading trailers.
Month 1 of position my 4 man crew had 3-5 1000+ piece orders to fill. By the end of the year, that same 4-5 man crew was completing between 10-15 trailers loaded for delivery.
Between contracted duties, assisted with quality control, filling inventory on the warehouse floor, cleaning the facility, maintaining equipment, moving tractor/trailers to appropriate docks, and eventually taking box trucks on local deliveries to restaurants, schools, prisons, and grocery stores.

Summary

Overview

Work History

Lead Delivery Driver

Delivery Driver

Line Cook, Server, Bartender

Security Officer

A.M Shipping Clerk

Education

Personal Trainer certificate And Nutrition Specialist Certification - Health And Physical Fitness

Certifications of Completion - Security And Protective Services

P.O.S.T. Certification - Law Enforcement

Skills

References

Timeline

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