Specialty Assistant Store Manager
The Home Depot
2021 - 2023
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Oversaw visual merchandising efforts, creating attractive product displays that drew customer attention and boosted sales.
- Compiled Type and Type reports to help senior leaders effectively plan business direction and operational strategies.
- Facilitated staff meetings to communicate company updates, goals, and expectations while encouraging open dialogue among team members.
- Collaborated with other department managers to maximize cross-functional teamwork and achieve shared goals.
- Achieved monthly sales targets by motivating staff members to excel in their roles through recognition programs or incentives when appropriate.
- Boosted sales performance with targeted marketing strategies and promotions.
- Analyzed sales data to identify trends, areas for improvement, and opportunities for growth within the store.
- Fostered a positive work environment, leading to increased employee retention rates and overall job satisfaction.
- Maintained accurate financial records for the store location by reconciling daily transactions accurately.
- Coordinated special events and promotions to drive foot traffic into the store, ultimately increasing sales revenue.
- Implemented loss prevention measures, resulting in decreased instances of theft and shrinkage within the store.
- Balanced staff schedules to ensure adequate coverage during high-traffic periods without sacrificing employee morale.
- Streamlined store operations for increased efficiency through regular review and improvement of processes.
- Managed inventory levels, ensuring optimal stock availability and minimizing overstock situations.
- Established a culture of continuous improvement within the team by providing constructive feedback during performance evaluations.
- Ensured compliance with company policies, procedures, and safety regulations by regularly reviewing practices within the store environment.
- Provided exceptional customer service while managing difficult situations professionally to maintain overall satisfaction levels among clientele.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Managed vendor relationships to ensure timely delivery of products and maintain strong lines of communication between all parties involved in the supply chain process.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
