Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raymond Delarosa

Long Beach,NY

Summary

Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity while focusing on building new and existing customer relationships.

Overview

11
11
years of professional experience

Work History

Operations Manager

DocGo
New York, NY
08.2023 - Current
  • Manages 100+ employees and ensure all employees are trained and knowledgeable
  • Schedules all employees through Deputy to ensure optimal coverage while minimizing overtime and scheduling conflicts
  • Process payroll for said employees bi-weekly, ensuring accuracy of pay
  • Implements operational procedures to ensure quality standards are met
  • Monitors and improves efficiency of processes, performance, and customer service
  • Directs staff by providing guidance, training, and support in order to meet company objectives
  • Manages staffing needs through recruitment, selection, onboarding, training, and disciplinary action as necessary.

Operations Supervisor

DocGo
New York, NY
10.2022 - 08.2023
  • Successfully managed a team of 20+ employees, consistently achieving high levels of customer satisfaction through exceptional service and quick problem resolution
  • Developed and implemented standard operating procedures to ensure efficient workflow
  • Effectively resolved customer complaints by actively listening, identifying underlying issues, and finding solutions that meet both the customers needs and company policies
  • Demonstrated exceptional leadership skills by motivating and empowering team members to exceed performance targets and deliver outstanding customer experiences
  • Maintained a positive and collaborative work environment by fostering open communication, recognizing achievements, and providing regular feedback
  • Proactively identified process inefficiencies and implemented improvements that increased efficiency and improved the overall customer experience
  • Monitored staff performance and provided feedback for improvement
  • Provided support to other departments as needed to meet organizational goals
  • Prepared operational performance reports and presented them to leadership

Driver/Administrative Assistant

Ambulnz Health LLC. / DocGo
New York, NY
09.2021 - 10.2022
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Managed incoming calls and transferred callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Provided excellent customer service by responding promptly to customer inquiries
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Adhered to company policies and procedures related to safety and security standards.

HVAC Technician

Frenchy's Refrigeration
Freeport, NY
03.2018 - 09.2020
  • Installed, repaired and maintained residential HVAC equipment, including furnaces, air conditioners, heat pumps and duct systems
  • Performed preventive maintenance on HVAC systems to ensure peak performance and energy efficiency
  • Diagnosed and identified faulty components in malfunctioning HVAC systems using specialized testing tools
  • Inspected electrical wiring of existing HVAC systems to identify potential problems and safety hazards
  • Documented all repair work performed on HVAC units according to company standards
  • Maintained records of all repairs and maintenance activities for future reference purposes
  • Provided customers with information about new technologies available for their heating and cooling system upgrades

HVAC Technician

Royal Vent Cleaning
Long Beach, NY
01.2014 - 01.2019
  • Replaced worn out filters at regular intervals to improve air quality inside the premises
  • Assembled sheet metal pieces into ductwork sections using rivets or screws as needed
  • Assisted senior technicians with more complicated tasks such as replacing compressors or installing large air handlers
  • Attended seminars and workshops related to advances in HVAC technology for professional development purposes
  • Installed heating, air conditioning and ventilation equipment and tested for proper operation
  • Analyzed, modified and repaired digital control systems

Education

High School Diploma -

Long Beach Senior High School
Long Beach, NY
05.2012

Skills

  • Operations Management
  • Logistics Coordination
  • Safety Oversight
  • Staff Supervision
  • Compliance Management
  • Customer Relations
  • Customer Relationship Management
  • Team Training

Timeline

Operations Manager

DocGo
08.2023 - Current

Operations Supervisor

DocGo
10.2022 - 08.2023

Driver/Administrative Assistant

Ambulnz Health LLC. / DocGo
09.2021 - 10.2022

HVAC Technician

Frenchy's Refrigeration
03.2018 - 09.2020

HVAC Technician

Royal Vent Cleaning
01.2014 - 01.2019

High School Diploma -

Long Beach Senior High School

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