Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Presidents Counsel 4 times
Generic

Raymond Diehl

Kingston,OH

Summary

Dynamic US Regional Paper Sales Manager at DuBois Chemicals with a proven track record in exceeding sales goals and fostering client relationships. Expert in strategic planning and sales strategy development, I led my team to achieve the highest year-over-year growth in 2024, showcasing my strong leadership and motivational skills.

I am also leading the team to another outstanding sustained and organic growth year in 2025.

I am basically doing the job for this role already and would like the opportunity to engage DuBois 2.0 and take the entire paper team to the next levels.

Knowledgeable Paper management and sales leader with proven track record in driving sales growth and cultivating lasting client relationships. Demonstrated success in leading sales teams to meet and exceed targets, with notable achievements in expanding market share and enhancing customer satisfaction. Utilized strategic planning and effective communication to drive team performance and ensure consistent results.

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.

Accomplished Sales Manager offering 40 Plus years of experience developing and maximizing retained and Organic sales and service. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging resulting in new growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

32
32
years of professional experience

Work History

US Regional Paper Sales Manager

DuBois Chemicals
08.2008 - Current
  • Assisted in developing sales strategies to increase market share and customer engagement.
  • Supported team in managing client relationships through effective communication and follow-up.
  • Participated in training sessions to learn product features and sales techniques.
  • Collaborated with marketing to create promotional materials for new product launches.
  • began as a Service representative in an account without a sales manager and rose from that position to sales manager, area manager, technical support , Eastern US manager and have been the US Region manager for over 3 years
  • Monitored inventory levels to ensure availability of products for customer orders.
  • Engaged with customers to understand needs and provide tailored solutions.
  • Contributed to team meetings by sharing insights on customer feedback and market trends.
  • Researched competitors' offerings to identify opportunities for differentiation and improvement.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • I have led the team that I created to the most organic growth in not only paper but the company in 2024 with the highest year over year growth ever in Paper.
  • I have gained 3 presidents counsel awards as a sales representative and one now as a regional manager.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded monthly, quarterly and annual as well as year over year sales targets through diligent effort and persistence in closing deals and gaining new organic growth and customer development.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Attended industry events and conventions to expand sales opportunities.
  • utilized CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Optimized sales funnel management, enhancing lead generation and conversion rates.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
  • Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
  • Secured lucrative business with major accounts, leveraging strong negotiation skills and deep industry knowledge.
  • Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
  • Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
  • Expanded market share by identifying and penetrating untapped markets.
  • Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
  • Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
  • Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
  • Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
  • Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
  • Pioneered adoption of sustainable practices in sales operations, leading to recognition as industry leader in sustainability.
  • Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Implemented systems and procedures to increase sales.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Managed accounts to retain existing relationships and grow share of business.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Drove sales by developing multi-million dollar contract sales.

Paper Maker

Mead Paper/Glatfelter Paper
03.2004 - 08.2008
  • Operated paper machines to ensure consistent product quality and adherence to specifications.
  • Monitored production processes, identifying and resolving issues to maintain operational efficiency.
  • Trained new employees on safety protocols and equipment operation for enhanced workplace safety.
  • Conducted regular maintenance checks on machinery, improving reliability and reducing downtime.
  • Collaborated with quality control team to implement improvements based on inspection feedback.
  • Assisted in training new employees, resulting in a more knowledgeable workforce.
  • Participated in continuous improvement initiatives aimed at enhancing efficiency within the papermaking process.
  • Assisted in troubleshooting technical issues with machinery, reducing downtime and maintaining optimal production levels.
  • Reduced waste by implementing sustainable practices in the production process.
  • Collaborated with team members to ensure smooth operations on the production floor.
  • Supported environmental compliance efforts by adhering to regulations governing emissions, waste disposal, and recycling practices within the paper industry.
  • Maintained accurate records of raw materials, finished products, and equipment maintenance activities for effective inventory management.
  • Enhanced paper quality by implementing innovative production techniques and processes.
  • Consistently met or exceeded production targets through diligent planning and execution of daily tasks.
  • Efficiently managed shift transitions between teams on the production floor; facilitated seamless handovers while avoiding any downtime.
  • Implemented safety protocols and conducted regular inspections, ensuring a safe working environment.
  • Optimized machinery efficiency for increased output, by performing regular maintenance and adjustments.
  • Guided materials onto machine tracks for proper gluing, coating, and slitting.
  • Integrated specialized attachments to machines to complete custom orders and projects.
  • Regulated pressure roll tension, glue temperature and machine component speed by calibrating machine controls and settings.
  • Evaluated final products to verify compliance with work orders and detect defects.
  • Moved completed products from machines and onto conveyors, transferring to next work area for additional processing.
  • Used manufacturer instruction materials to make adjustments to [Type], [Type] and [Type] mechanisms with hand tools.

Manager/P Manager/Pr Manager/Production Manager/Packaging Line Manager

RCA / Thompson Consumer Electronics TV Glass Plant
02.1994 - 02.2004
  • Oversaw team operations, ensuring efficient workflow and adherence to company policies.
  • Developed and implemented process improvements, enhancing productivity and quality standards.
  • Mentored junior staff, fostering skill development and promoting a collaborative work environment.
  • Analyzed performance metrics to identify trends, driving strategic decisions for operational enhancements.
  • Established training programs, improving employee competency and reducing onboarding time.
  • Coordinated cross-departmental initiatives, streamlining communication and project execution.
  • Managed budget allocations effectively, optimizing resource utilization across projects.
  • Led performance reviews, providing constructive feedback to enhance team effectiveness and engagement.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Oversaw budget management, ensuring alignment with organizational goals and financial targets.
  • Mentored junior staff, fostering professional growth and enhancing team productivity.
  • Provided counsel to senior leadership on public relations matters, helping shape overall business strategy.
  • Coached company spokespeople on effective communication techniques for interviews and presentations.
  • Developed training programs focused on enhancing employee skills and performance in production tasks.
  • Resolved issues quickly to maintain productivity goals.
  • Collaborated with quality assurance teams to address product discrepancies and implement corrective actions.
  • Managed equipment maintenance schedules, minimizing disruptions and ensuring optimum machinery performance.
  • Reviewed maintenance and repair problems to determine appropriate action for resolution.
  • Estimated labor requirements to support anticipated workload.
  • Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
  • Collaborated with R&D to integrate new technologies into production processes, enhancing product features.
  • Coordinated with sales and marketing to align production schedules with market demands, optimizing inventory levels.

Education

No Degree - Electrical, Electronics And Communications Engineering

DeVry Institute Of Technoligy
Columbus OH

High School Diploma -

Zane Trace Local Schools
Chillicothe, OH
05-1985

Skills

  • Relationship building
  • Sales team training
  • Staff management
  • Goals and performance
  • Motivational skills
  • Verbal and written communication
  • Product knowledge
  • Sales expertise
  • Sales presentations
  • Client relationship management
  • Sales strategy development
  • Strategic planning
  • Positive and upbeat
  • Direct sales
  • Sales process
  • Sales planning
  • Sales tracking
  • Sales operation
  • Goal setting
  • Sales processes
  • Account management
  • Rapport and relationship building
  • Sales coaching
  • Sales reporting
  • New business development
  • Analytical problem solver
  • Performance management
  • Solution selling
  • Persuasive negotiations
  • KPI tracking
  • Empowers high-performing sales teams
  • Lead generation
  • Order management
  • Business development and planning
  • Prospecting skills
  • Territory management
  • Territory sales management
  • Resolution-oriented
  • Continuous improvements
  • Revenue forecasting
  • Team oversight
  • Key account management
  • Strategic account development
  • Proposal development
  • Risk mitigation
  • Pipeline management
  • Extensive personal network
  • National account management
  • Sales process engineering
  • Employee motivation
  • Training and development
  • Strategic partnerships
  • Visionary leadership
  • Performance coaching
  • Cold calling
  • Cross-functional collaboration
  • Sales forecasting
  • Process optimization
  • Sales budgeting
  • Sales closing techniques
  • Exceeds sales goals
  • Exceptional multi-tasker
  • Service-driven sales
  • Product and service management

Accomplishments

  • Promoted to Regional Sales Manager after years of success in the sales department.
  • Managed the US Paper sales/service winning sales team at DuBois Chemicals in 2024 and 2025.
  • Earned the Presidents Counsel award 3 times as a sales representative and once now as the US Regional Sales Manager
  • Top performance reviews every year

Timeline

US Regional Paper Sales Manager

DuBois Chemicals
08.2008 - Current

Paper Maker

Mead Paper/Glatfelter Paper
03.2004 - 08.2008

Manager/P Manager/Pr Manager/Production Manager/Packaging Line Manager

RCA / Thompson Consumer Electronics TV Glass Plant
02.1994 - 02.2004

No Degree - Electrical, Electronics And Communications Engineering

DeVry Institute Of Technoligy

High School Diploma -

Zane Trace Local Schools

Presidents Counsel 4 times

This achievement is for top sales increases year over year within all of DuBois. I was fortunate enough to have  had a multitude of people that helped me to achieve these awards. Anyone receiving this award most likely had a great team working with them to achieve this award. My hat is off to my team for these !

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