Summary
Overview
Work History
Education
Skills
References
Timeline
OfficeManager
Raymond Dinkins

Raymond Dinkins

Orlando

Summary

Dynamic professional with a proven track record, excelling in problem resolution, and communication proficiency. An organized and motivated individual who has leveraged analytical thinking to enhance customer satisfaction and operational efficiency, while demonstrating leadership abilities and versatility, achieving a 65% success rate in client conversion. Adept at Apple iOS and MS Office, ensuring seamless technology integration. Devoted to giving every customer a positive and memorable experience. Seeking opportunities to enhance abilities while contributing to company growth.

Overview

8
8
years of professional experience

Work History

Licensed Master Barber

Globalkutz
04.2018 - Current
  • Style hair and beard according to client specifications.
  • Expand client base through targeted social media and outreach marketing.
  • Cultivate strong rapport with customers through effective communication.
  • Manage appointment scheduling to optimize service flow.
  • Address customer concerns directly to enhance satisfaction.
  • Maintain a clean and organized workstation for efficiency.
  • Conduct daily inventory of hair service supplies to ensure availability.
  • Provide hairstyle suggestions based on current trends and techniques.

Customer Service Representative

JP Morgan Chase
04.2024 - 05.2025
  • Resolved customer complaints by actively listening and delivering effective solutions.
  • Assisted customers with inquiries and product information across multiple channels.
  • Processed payments while providing detailed information on transactions and account balances.
  • Maintained accurate records of customer interactions, transactions, and feedback for future reference.
  • Collaborated with team members to enhance service processes and improve overall customer satisfaction.

Guide Representative

Universal Studios Orlando
09.2022 - 04.2024
  • Assisted over 40,000 guests daily with inquiries about park operations and attractions.
  • Facilitated arrival and check-in processes for event guests and coordinated group movements.
  • Managed crowd control and guest flow during parades and events through effective barricade placement.
  • Provided on-site expertise to enhance visitor experience and satisfaction.
  • Monitored capacity management within Universal Studios and Islands of Adventure during peak times.
  • Identified safety concerns and communicated effectively to ensure guest safety.
  • Maintained a positive demeanor to support guest satisfaction initiatives.
  • Conducted inventory checks on staging equipment to prepare for upcoming events.

Operations Specialist

Apple Inc.
11.2019 - 10.2022
  • Configured iOS on iPhones, iPads, MacBooks, and Watches.
  • Diagnosed and resolved technology issues with Apple devices and applications.
  • Addressed customer inquiries regarding Apple system applications.
  • Engaged customers to assess needs and recommend appropriate solutions.
  • Maintained fixtures and displays to enhance store presentation.
  • Managed receipt and posting of shipments to support operations.
  • Restocked various products from shipments to ensure availability.
  • Conducted inventory counts of products and parts to uphold operational efficiency.

Attraction Attendant

Universal Studios Orlando
11.2018 - 05.2019
  • Interacted with 40,000 plus guests daily
  • Provided quality guest customer service to create a pleasurable ride experience
  • Ensured proper safety techniques were being followed during ride operations
  • Identified potential concerns and communicated through proper channels
  • Assisted guests with questions and concerns related to the theme park operations and locations
  • Provided and maintained an excellent personality for visitor’s satisfaction resulting in recognition received for providing outstanding customer experiences

Retail Associate

Perry Ellis International
06.2017 - 04.2018
  • Ensured that the production of sales met company standards by offering products through effective listening and determining customer needs.
  • Interacted with customers to ensure a smooth shopping experience with the first impression, the floor impression, the fitting room impression, and lastly the final impression.
  • Maintained sales area by organizing merchandise, restocking merchandise and keeping all areas clean and organized.
  • Operation and maintenance of the POS system.
  • Maintained a 65% average in obtaining new customer contact information to turn new customers into clients.
  • Helped open and put away shipments of merchandise.
  • Ensured all merchandise was placed in the correct spot by using store layout to organize.

Education

Licensed Master Barber -

04.2018

High School Diploma -

Olympia High School
Orlando, Florida
05.2017

Skills

  • Analytical thinking
  • Team collaboration
  • Problem resolution
  • Organizational skills
  • Communication proficiency
  • Mathematical aptitude
  • MS Office expertise
  • Apple iOS proficiency
  • Attention to detail
  • Versatility
  • Leadership abilities
  • Self-motivation and prioritization

References

Available upon request

Timeline

Customer Service Representative

JP Morgan Chase
04.2024 - 05.2025

Guide Representative

Universal Studios Orlando
09.2022 - 04.2024

Operations Specialist

Apple Inc.
11.2019 - 10.2022

Attraction Attendant

Universal Studios Orlando
11.2018 - 05.2019

Licensed Master Barber

Globalkutz
04.2018 - Current

Retail Associate

Perry Ellis International
06.2017 - 04.2018

Licensed Master Barber -

High School Diploma -

Olympia High School

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