RAYMOND EDMOND FERNANDES
Smyrna,GA
Summary
Head Sommelier/Beverage Operations Supervisor with talent for Supervisor and Delegation. Strong knowledge of Beverage and Bar Related Products and Beverage operations and service procedures. Communicative and team-oriented with proficiency in Fidelio. Proven history of fostering Positive Result oriented outcome to meet team, individual and management objectives. Results-focused Hospitality professional with strength in Reliability and Deliverance. Proactive leader with strengths in communication and collaboration. Proficient in leveraging Supervision and Service Standards, knowledge to promote Customer Service. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Hardworking and reliable Head Sommelier/Beverage Operations Supervisor with strong ability in Customer Service and Supervision. Offering, Commitment and Can Do Attitude. Highly organized, proactive and punctual with team-oriented mentality.
Qualified Sommelier and Bartender with robust background in hospitality and mixology. Successfully crafted diverse cocktails and ensured customer satisfaction, contributing to high repeat business. Demonstrated skills in customer service and inventory management.
Experienced with creating unique and appealing cocktails tailored to customer preferences. Utilizes efficient workflow management to maintain smooth operations during peak hours. Knowledge of inventory control and managing supplies to ensure well-stocked bar.
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Bartender
HEI Hotels & Resorts
07.2025 - Current
- Provided exceptional customer service in high-pressure environments, ensuring guest satisfaction and repeat business.
- Crafted innovative cocktail recipes, enhancing drink menu offerings and attracting diverse clientele.
- Trained new staff on bartending techniques and customer interaction strategies, improving team performance.
- Managed inventory levels efficiently, reducing waste and ensuring availability of popular beverage selections.
- Led bar promotions and events, driving increased sales through creative marketing strategies and community engagement initiatives.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Completed requisitions to maintain required stock par levels.
- Built relationships with vendors to manage orders and negotiate costs.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Assisted with inventorying beverage stock and bar supplies.
- Upheld strict regulations for safe alcohol service and food safety.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Implemented streamlined processes for order taking and delivery, increasing overall service speed during peak hours.
Head Sommelier/Beverage Operations Supervisor
Royal Caribbean International
04.2005 - 11.2019
- Aligned operational boundaries between processes and production demands.
- Developed and oversaw strategies for improving operational efficiency and accuracy.
- Trained, mentored and motivated employees to maximize team productivity.
- Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
- Built upon established practice standards to improve operational performance and reduce labour costs.
- Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
- Motivated employees to share ideas and feedback.
- Conducted associate focus groups to gather personnel feedback, address concerns and establish rapport across team members and leadership.
- Reduced process lags and effectively trained team members on best practices and protocol.
- Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
- Managed supply chain and monitored all logistics functions for company.
- Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
- Adhered to operational schedules by monitoring Effective performance indicators.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Used Fidelio input and manage important information such as Reports and inventories, Scheduling into company database.
- Maintained workplace safety by involving employees in order to maximize engagement and team morale.
- Perform daily duties which included, related to bar opening and closing procedures and Venue timings.
- Overlooking proper service procedures in the Beverage Service areas, coordinating with and Supervising staff by adhering and following Company's Brand Standards and Standard operating procedures.
- Maintaining a Hygienically Clean and Workplace Safety and Environment.
- Following Protocols set by the company in ensuring a smooth work experience, Impeccable Service to our Valued Customers and delivering the same to our Employees and Fellow Colleagues.
- Maintaining a day to day inventory of the Beverage items along with employees, preparing reports of the same, presenting it to the Management and Shoreline Office.
- Involve and Indulge myself to serve the Guest to create a more Personalized Experience.
- Coordinated Between the Shoreline Office and The Stores/Inventory Team Aboard the Ship, For timely delivery of Logistics.
Education
Bachelor of Science - Hospitality and Travel
IHTM (International Hotel and Travel Management)
Mumbai, India04.2002
High School Diploma - undefined
Siddharth College
Mumbai, India04.1995
Skills
- Management
- Logistics oversight
- Staff supervision
- Delegation
- Inventory coordination
- Production
- HR knowledge
- Customer relationship management
- Marketing
- Schedule development
- Compliance standards
- Budget analysis
- Coordination
- Strong multitasking
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Payment processing
- Handling difficult customers
- Wine and liquor expertise
- Cocktail list development
- Beer and wine recommendations
- Mixology
- Multilingual in [languages]
Certification
- SERV Safe
- Microsoft Office Specialist (MOS)
- First Aid/CPR
Languages
English, Hindi: First Language
Spanish: A2 Elementary
Interests
- Cooking
- Volunteer Travel
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Music
- Wine Tasting
- I enjoy cooking for friends and family gatherings
- Interior Design
- Artificial Intelligence (AI) and Machine Learning
Timeline
Bartender
HEI Hotels & Resorts
07.2025 - Current
Head Sommelier/Beverage Operations Supervisor
Royal Caribbean International
04.2005 - 11.2019
High School Diploma - undefined
Siddharth College
Bachelor of Science - Hospitality and Travel
IHTM (International Hotel and Travel Management)