Summary
Overview
Work History
Education
Skills
Volunteer
Accomplishments
Certification
Affiliations
Languages
Timeline
Generic

RAYMOND EDWARDS

Port Orchard,WA

Summary

Information Systems Technician adept at handling network, security and computer hardware problems for local and global enterprises. Familiar with Integrated Tactical, cellular, and System-area network environments and learns new information quickly to maximize performance. Background in Tactical Network, Cellular communications network support.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Information Systems Technician

United States Navy, USN
04.2017 - Current
  • Deployed updates using automated tools such as Microsoft System Center Configuration Manager or Windows Server Update Services.
  • Configured routers, firewalls, switches, wireless access points, VPNs. according to best practices.
  • Completed installation, configuration and patching of hardware and software for users.
  • Developed online documentation for common processes for both support staff and end-users.
  • Planned, tested and supported high-availability infrastructures.
  • Participated in disaster recovery drills to ensure that procedures are effective and efficient when needed.
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
  • Executed scripts to communicate with back-end servers and provide real-time updates.
  • Set up new workstations by installing necessary hardware components and configuring operating systems and applications.
  • Maintained all documentation related to wireless network deployments including drawings, diagrams, plans and schematics.
  • Performed spectrum analysis for new network installations, identifying optimized frequencies to avoid interference and congestion.
  • Created detailed reports on analysis results, system performance metrics and other key findings.
  • Installed software updates on routers, switches, gateways, firewalls, ensuring that they are running at optimal performance levels.
  • Tested and evaluated performance metrics such as range, throughput, interference rejection and more for Harris Tactical Communication equipment High frequency, Low frequency, and Satcom(SHF) communications networks.
  • Deployed and managed third-party applications on virtual servers.
  • Upgraded existing hardware to ensure compatibility with new versions of VMware products.
  • Ensured compliance with industry standards for security best practices in the design and implementation of virtualization technologies.

Arclight Wireless Test Engineer 3

Arclight Wireless
Seattle, WA
02.2022 - 01.2024
  • Manipulated radio frequencies in a controlled environment to perform carrier aggregation testing.
  • Identified and resolved hardware and software interface obstacles and oversaw system integration.
  • Ensured the quality of software applications before release to customers.
  • Perform feature conformance, voice processing, and data performance testing on mobile devices.
  • Analyzed test results to detect issues and track root causes.
  • Conferred with technical personnel to prepare designs or operational plans.
  • Verified that all components meet design specifications and standards.
  • Provided technical guidance to junior team members on testing processes and procedures.
  • Created and submitted detailed bug reports about encountered anomalies in builds.
  • Identified potential risks associated with software development projects.
  • Maintained detailed recordkeeping and updated project documentation to compile reports.
  • Created accurate project specifications, documenting in technical manuals.
  • Evaluated test results and prepared system-level reports to detail findings and validate system performance.
  • Verified development and maintenance of regression test suites, analyzing compliance with prescribed standards and alignment with outcome tolerances.
  • Leverage Qualcomm and Mediatek skills to input and compile data gathered from various sources.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Level 1 Technician

Amoco Federal Credit Union
Texas City, TX
05.2018 - 09.2018
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Installed operating systems, applications, patches, updates. as needed.
  • Created user accounts, set up permissions, and monitored system security.
  • Oversaw daily performance of computer systems
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking.
  • Investigated system errors to determine root cause of issue and implement solutions accordingly.
  • Maintained inventory of all IT equipment and supplies in use by the organization.
  • Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Answered user inquiries to resolve computer software or hardware operation problems.

Education

Master of Science - Information Assurance

Sam Houston State University
Huntsville, TX
05-2024

Bachelor of Arts - Applied Mathematics

Huntingdon College
Montgomery, AL
09-2020

High School Diploma -

Clear Springs High School
League City, TX
05-2016

Skills

  • Master Information Assurance Certification
  • Root Cause Analysis
  • Debugging
  • Telecommunications Systems
  • Risk Assessment
  • Microsoft Office
  • Intrusion Detection
  • Proficient in reserve engineering and analyzing malware, installing and utilizing programs such as Ghridra, Idapro, FakeNET, and Virsustotal
  • System Analysis
  • Technical Requirements Estimation
  • Reading Technical Drawings
  • Software Quality Assurance
  • Test Management Tools

Volunteer

  • The gleaning of the Harvest
  • Special Olympics
  • St. Vincent’s de Paul
  • Jesse Tree
  • Texas Children’s Autism Center and Meyer Center for Developmental Pediatric
  • Missing on Harris County Day

Accomplishments

  • Mobilized to Djibouti, Africa. Promoted to E-5, received the Navy and Marine corps medal, Coast Guard Meritorious award
  • Founding Father of Chapter Gamma Rho Mu (Phi Beta Sigma Huntingdon College)
  • Meritorious Performance and Honor Graduation (Navy Reservist IT “C” School)
  • Dean’s List (2017 - 2019)

Certification

Windows 7 via Information Technology Essentials Military April 2017

● United States Navy Reservist

CCNA via Information Technology Essentials April 2017

● United States Navy Reservist

CCNA 2 via Information Technology Essentials Military August 2019

  • United States Navy Reservist

Windows 10 via Information Technology Essentials Military August 2019

  • United States Navy

Microsoft Essentials via Information Technology Essentials Military September 2019

  • United States Navy

Security Plus via Information Technology Essentials Military October 2019

  • United States Navy

Master’s Information Assurance Certificate September 2023

  • Sam Houston State University, TX

Affiliations

  • Semi-Professional Lacrosse Player
  • Youth League Coaching
  • Fresh Water Fishing
  • Archery

Languages

English
Native/ Bilingual

Timeline

Arclight Wireless Test Engineer 3

Arclight Wireless
02.2022 - 01.2024

Level 1 Technician

Amoco Federal Credit Union
05.2018 - 09.2018

Information Systems Technician

United States Navy, USN
04.2017 - Current

Master of Science - Information Assurance

Sam Houston State University

Bachelor of Arts - Applied Mathematics

Huntingdon College

High School Diploma -

Clear Springs High School

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RAYMOND EDWARDS