Summary
Overview
Work History
Education
Skills
Timeline
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RAYMOND FAIRBANKS JR

Rocklin,CA

Summary

Respected and highly skilled Technology Services Specialist with an excellent work ethic, extensive experience providing on-site and remote technology support, and a well-deserved reputation for improving the operating efficiency of servers, storage, network, desktops, and laptops systems. Skilled in providing technical support in a large multi-platform environment and championing continuous improvements and cost savings across all technology services activities. Proven team player and experienced in creating productive IT services solutions in a time-sensitive, high-stress, and performance- driven environment.

Overview

22
22
years of professional experience

Work History

Site Operation Technician

Twitter, Inc
04.2020 - 02.2023
  • Helping Twitter Site Operations team deploys and maintains all Linux server and network infrastructure located in our production Data Centers. Providing maximize availability of the fleet through the quick deployment and repair of Linux servers and network infrastructure, supporting Twitter's growth while minimizing downtime of these valuable resources.
  • Install,upgrade and repair servers in a large-scale data center environment.
  • Diagnose server hardware issues and determine corrective action.
  • Use your JQL experience in data analysis
  • Perform basic network troubleshooting.
  • Respond to and update tickets in accordance with team procedures Track and escalate trouble tickets to resolution.
  • Work closely with cross functional groups in a team oriented environment.

Site Operation Technician

Collabera, Inc
11.2019 - 04.2020
  • Maintained automated processing between systems, identified missing data and manually processed incomplete transactions.
  • Improved team output by improving processes to eliminate operational bottlenecks.
  • Reviewed processing errors and helped track down root causes.
  • Researched database failures and collaborated with operations team to resolve problems.

Customer Engineer

Hewlett Packard Enterprise/Hewlett Packard Company
11.2000 - 04.2019
  • Key part of 6-member systems engineering team charged with providing on-site and remote IT services support to small, medium, and large-size commercial businesses, corporations, and public agencies (State & Federal) throughout the Sacramento,Central Valley, and Northern California region
  • Comfortably work in a 24/7 on call rotation.
  • Easily meet daily technology services challenges and use best systems engineering practices to maximize operating efficiency and usability of HPE systems, HPE servers, storage, network devices, HP desktop, laptops, printers and peripherals in large multi-platform environments.
  • Exceptional interpersonal skills responding to callers problems or questions both verbal and written
  • Establish trust with key client decision-makers and promote quality workmanship as a key component in all IT services support (installation, maintenance, repair, upgrades, etc.) using subject matter expertise in ITIL services support and delivery lifecycle.
  • Timely respond to numerous technology issues.
  • Perform comprehensive troubleshooting and diagnostics of all server, storage, network, and hardware systems to the component level and initiate technical solutions to prevent outages to mission critical systems.
  • Achieve 100% customer satisfaction and exceeded expectations across all annual performance categories for 18+ consecutive years.
  • Directly responsible for generating more than $700K in additional product and service sales revenues since 2000.
  • Routinely serve in a Lead Technician role and collaborate with Level II Engineers and other engineering and technology services staff to help resolve numerous high profile and more complex issues.
  • Aid in resolving Operation System, software, and applications issue.
  • Aid in reimagine and deployment of servers and PC. Document all customer issues in case additional problems occur.
  • Perform the additional duties of a Mission Critical Hardware.
  • Specialist for high profile clients including Sutter Health and McKesson Corp.
  • Lead numerous IT Services projects and maintained well- documented servers, storage, network, desktop, printers and laptop project reports
  • Provide support to State Farm Account managing phones, internet, cabling, punch down block and routers.

Education

Some College (No Degree) - Business Administration- Information Technology

San Jose City College
San Jose, CA

Skills

  • SOLUTION-DRIVEN IT TECHNICIAN & SYSTEMS ENGINEER Servers, Storage, Network Devices, UPS, peripherals, workstations Mainframe
  • Customer Satisfaction
  • Customer Accounts Management
  • Troubleshoot Service Issues
  • Active Listening
  • General Windows support knowledge
  • Wan/Lan
  • OS installation
  • Linux, HPUX and Windows
  • Server Software updates
  • Desktop, Laptop, Printers, Telecommunication, Security, Help Desk Support, VPN Support Maintenance, Repairs, Upgrades
  • Performance Optimization ,Creative Problem Solver &Skilled in Delivering 100% Customer Satisfaction
  • 10 plus years

Timeline

Site Operation Technician

Twitter, Inc
04.2020 - 02.2023

Site Operation Technician

Collabera, Inc
11.2019 - 04.2020

Customer Engineer

Hewlett Packard Enterprise/Hewlett Packard Company
11.2000 - 04.2019

Some College (No Degree) - Business Administration- Information Technology

San Jose City College

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RAYMOND FAIRBANKS JR