Raymond Fanara
Brooklyn
Summary
Graduate from New York University. Member of Phi Theta Kappa honors society. A versatile worker with years of experience in a variety of positions and services. Rewarded in success with operational improvements that impact morale and productivity.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Opperations Coordinator/Manager
Wollman Rink Central Park
09.2024 - 03.2025
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Gathered and organized materials to support operations.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Completed bi-weekly payroll for over 200 employees.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Shift Leader Manager
Live Axe Inc
06.2023 - 09.2024
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Axe Throwing Coach
Live Axe/Kick Axe Throwing
01.2019 - 09.2024
- Offered one-on-one coaching sessions for advanced throwers seeking specialized instruction to further refine their skills.
- Boosted league membership retention rates through consistent follow-ups with inactive members, identifying areas for improvement and offering additional coaching support.
- Implemented updated policies on equipment usage as per governing body guidelines while ensuring that all equipment met standards.
- Developed a comprehensive training program for new throwers, resulting in increased confidence and skill level.
Customer Service Representative
Rattle And Hum
10.2019 - 09.2020
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Boosted sales revenue by skillfully promoting diverse sales options.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Regularly exceeded daily sales and product add-on quotas.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Admissions Representative
New York University
04.2018 - 04.2019
- Met prospective students, offered information and represented institution by attending admission events.
- Spoke to groups of prospective students about enrollment, institution benefits and features during information sessions.
- Attracted and recruited students by communicating university information via phone and email.
- Collaborated with various departmental staff to organize activities, presentations and meetings for potential enrollees.
- Maximized enrollment working closely with students and parents to boost conversion rates of prospective students.
- Supported students through admissions process and answered any questions.
Education
Bachelor of Arts - Drama/ Business in Entertainment, Media, And Technology
New York University
New York, NY 09.2017 - 05.2019
Skills
Collaborative team member
Member relations
Recordkeeping and maintenance
Fitness equipment maintenance
Membership policies and procedures
Active member engagement
Crew safety
Crew leadership
Gear maintenance and repair
Crew coordination
Timeline
Opperations Coordinator/Manager
Wollman Rink Central Park
09.2024 - 03.2025
Shift Leader Manager
Live Axe Inc
06.2023 - 09.2024
Customer Service Representative
Rattle And Hum
10.2019 - 09.2020
Axe Throwing Coach
Live Axe/Kick Axe Throwing
01.2019 - 09.2024
Admissions Representative
New York University
04.2018 - 04.2019
Bachelor of Arts - Drama/ Business in Entertainment, Media, And Technology
New York University
09.2017 - 05.2019
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