RAYMOND FISHER
Shrewsbury,PA
Summary
Accomplished, performance-driven leader with 15+ years of experience coaching and mentoring service members to success. Credited with improving multiple processes by implementing solutions that increased promotions, resolved inefficiencies, and elevated team cohesiveness. Strong background in leading and mentoring top-performing teams while monitoring programs that accelerate achievement of organizational goals.
Overview
19
19
years of professional experience
Work History
Command Master Chief
Commander Naval Air Forces Atlantic
2017.10 - 2023.01
- 50 Hours Per Week
- Provide vision and direction while overseeing 634 personnel accountable for manning, training, and equipping seven Aircraft Carriers, 1,214 aircraft, and over 45,000 personnel
- Enhance awareness of organizational goals, programs, and policies for 634 employees through monthly training events, video teleconferences, e-mail, and town hall events
- Reorganized and streamlined operational areas, resulting in 98% customer satisfaction rating or higher
- Directed 46 focus groups and 12 climate surveys aimed at driving continuous process improvements
- Orchestrated 9 talent recruitment events and speaking engagements with over 2,500 college undergrads
- Instilled a cohesive team environment with recognition and promotion programs
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked with team members and other personnel to coordinate and deploy personnel and resources.
- Developed, strengthened and maintained plans for various contingencies and emergency situations.
- Excellent communication skills, both verbal and written.
Department Lead
USS Dwight D. Eisenhower, CVN
2013.10 - 2017.09
- 60 Hours Per Week
- Coordinated repair and maintenance of 85 aircraft, 247 automated test benches, and 12,450 test and measurement devices with a 99.87% first yield pass rate and 100% aircraft mission success rate
- Directed and performance managed 365 employees, fostering a culture of trust, collaboration and support through coaching and mentoring
- Boosted overall readiness by 28% by establishing a mobile recall team to collect overdue systems
- Encouraged performance improvement by conducting employee evaluations and mid-term counselling for 365 staff, identifying strengths and weaknesses, and providing actionable steps for advancement
- Led efforts in achieving 100% retention rate for 360+ fully qualified personnel
- Previous Professional Experience
- Mid-Atlantic Regional Calibration Center (ISO 9001 Certified)
- Communicated with managers of other departments to maintain transparency.
- Managed team schedules, department projects and quality assurance.
- Developed departmental budgets and coordinated special projects.
- Chaired department meetings covering new implementations, problem-solving and other operational areas.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Performed statistical analyses to gather data for operational and forecast team needs.
Software Support Specialist
United States Navy, USN
2010.08 - 2013.10
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Offered assistance in implementing and developing training programs.
- Tested new software and hardware prior to deployment.
- Generated reports to track performance and analyze trends.
- Developed and implemented preventive maintenance procedures.
- Helped streamline repair processes and update procedures for support action consistency.
- Configured and tested new software and hardware.
Production Manager
United States Navy, USN
2007.07 - 2010.07
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Managed internal operational standards and productivity targets.
- Estimated labor requirements to support anticipated workload.
- Sourced materials to keep up with production goals and meet customer demands.
- Delivered direct feedback to senior management regarding project visibility and status.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
- Wrote and conducted formal performance reviews for production personnel.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Evaluated employee performance and provided feedback and training as needed.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Enforced health and safety protocols to promote safe working environment.
- Prepared and maintained production reports and personnel records.
- Analyzed production data and prepared reports for senior management.
- Utilized data analysis tools to identify and resolve production issues.
- Implemented quality control system to review products against technical specifications and corporate standards.
- Trained in and implemented emergency response procedures to protect team members and property.
Electronic Warfare Officer
United States Navy, USN
2008.01 - 2008.12
- Demonstrated expertise in planning, implementation and execution of electronic warfare tactics, direction and employment of units and coordination requirements between multi-national forces, warfare commanders, subordinate units and higher headquarters.
- Delivered successful Radio Controlled Improvised Explosive Device indoctrination instruction to 3,287 trainees.
- Developed and implemented plans to reduce risk to personnel and equipment during tactical operations.
- Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
- Analyzed intelligence reports and identified potential tactical threats.
- Integrated intelligence activities into other military operations, plans and programs.
- Created contingency plans to address unexpected tactical scenarios.
- Coordinated activities of subordinate personnel to support mission success.
Laboratory Manager
United States Navy, USN
2004.03 - 2007.07
- Kept laboratory in compliance with applicable guidelines and laws.
- Interviewed, hired and trained lab technicians to perform calibration and repair of precision measurement equipment.
- Trained staff, scheduled work hours and assigned projects for 114 person work group.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Kept equipment maintained, facility clean and organized and inventory stocked to maximize performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and decrease turn around time.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set and oversaw quality assurance guidelines for laboratory work.
- Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
Lead Casualty Assistance Calls Officer
United States Navy, USN
2004.03 - 2007.06
- 50 Hours Per Week
- Led Casualty Assistance Calls Officer efforts in four cases, from official notification of death to submission and receipt of all benefits and entitlements
- Worked closely with beneficiaries and multiple organizations to ensure entitlements were properly distributed in each unique occurrence
- Provided regional Casualty Assistance Calls Officer training and support to 27 newly assigned CACOs resulting in a 24% increase in regional support and 16 cases successfully closed.
Education
Bachelor of Science - Organizational Leadership
University of Charleston
Charleston, WV09.2024
Skills
- Strategic Planning & Execution, Leadership & Talent Development, Performance Management, Process
- Optimization, Employee Engagement, Organization Development, Change Management, Data Analysis
- Program Management, Microsoft Office Program proficient
Timeline
Command Master Chief
Commander Naval Air Forces Atlantic
2017.10 - 2023.01
Department Lead
USS Dwight D. Eisenhower, CVN
2013.10 - 2017.09
Software Support Specialist
United States Navy, USN
2010.08 - 2013.10
Electronic Warfare Officer
United States Navy, USN
2008.01 - 2008.12
Production Manager
United States Navy, USN
2007.07 - 2010.07
Laboratory Manager
United States Navy, USN
2004.03 - 2007.07
Lead Casualty Assistance Calls Officer
United States Navy, USN
2004.03 - 2007.06
Bachelor of Science - Organizational Leadership
University of Charleston
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