Raymond Flores
Albuquerque,NM
Summary
Seasoned Employee Development Specialist with background in providing training and performance enhancement solutions in diverse organizational settings. Strengths include skills assessment, tailored program creation, leadership coaching, and change management. Have made significant impact by improving employee engagement and productivity through innovative learning initiatives and cultural development strategies.
Overview
26
26
years of professional experience
Work History
Employee Development Specialist
NM Air National Guard
Albuquerque, NM
03.2004 - 11.2009
- Organized and facilitated workshops for employees on topics such as career development, performance management, team building and leadership.
- Conducted individual coaching sessions to help employees identify goals and develop action plans for success.
- Developed and implemented training programs tailored to the needs of each department in order to maximize employee potential.
- Analyzed feedback from surveys and focus groups to assess effectiveness of existing programs and recommend improvements.
- Assisted with onboarding new hires by providing orientation materials, explaining benefits packages, introducing them to colleagues.
- Maintained records of all employee development activities including trainings attended, certifications earned, coaching sessions held.
- Collaborated with Human Resources staff members on issues related to recruitment, retention, compensation and rewards systems.
- Advised managers on best practices related to employee engagement initiatives such as recognition programs or team-building exercises.
- Provided guidance to managers on how to effectively manage their teams through performance reviews and other methods of evaluation.
- Facilitated meetings between senior management and employees to discuss organizational objectives and corporate strategies.
Office Administration Specialist
NM Air National Guard
Kirkland AFB, Albuquerque , WashingtonNew Mexico
06.1983 - 03.2005
- Organized and maintained filing systems for confidential documents.
- Assisted customers with inquiries and complaints in a professional manner.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Answered phones in a courteous manner while providing excellent customer service.
- Maintained inventory levels of office supplies and equipment as needed.
- Developed detailed spreadsheets to track financial data and trends.
- Created memos, letters, emails, reports, presentations as requested by management.
- Provided administrative support such as scheduling appointments or meetings.
- Developed and maintained filing systems for all office documents.
- Organized and coordinated meetings, events, and travel arrangements for staff.
- Provided administrative support to management team.
- Greeted visitors, answered phone calls, and directed inquiries to appropriate personnel.
- Managed inventory of office supplies and placed orders as needed.
- Created presentations utilizing MS Office software applications.
- Reviewed incoming correspondence to determine proper routing or action required.
- Operated office equipment such as copiers, scanners, fax machines.
- Provided technical assistance to staff members regarding computer issues.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Created memos, letters and other documents, fostering internal and external communication.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Filtered emails based on importance and escalated issues to leadership.
- Checked figures and postings for correct entry and proper codes.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Automated office operations by managing client correspondence and data communications.
- Coordinated and directed organization's financial and budget activities to fund operations, maximize investments and increase efficiency.
- Answered telephones, directed calls, and took messages.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Copied, sorted and filed records of office activities and business transactions.
- Delivered messages and ran errands.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Typed, formatted and edited correspondence and other documents.
- Developed organizational filing systems for confidential customer records and reports.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Trained staff members to perform work activities and use computer applications.
- Troubleshot office equipment, computer hardware and software issues.
- Monitored and directed work of lower-level clerks.
- Processed and prepared business or government forms and expense reports.
- Coordinated travel arrangements and accommodations for staff members.
Education
Bachelor of Science -
12-1981
Skills
- Curriculum design
- Peer coaching
- Training needs analysis
- Compliance training
- Career development
- Knowledge transfer
- Learning management systems
- Verbal and written communication
- Group instruction
- Multitasking Abilities
- Continuous improvement
- Corporate training programs
- Written communication
- Employee performance reviews
- Team-building activities
- Coaching and development
- Training method development
- Performance management
- Human resources
- Prepare materials
- Develop training programs
- Teamwork
- Leadership development
- Professional development
- Team collaboration
- Attention to detail
- Teamwork and collaboration
- Program design
- Employee surveying
Timeline
Employee Development Specialist - NM Air National Guard
03.2004 - 11.2009
Office Administration Specialist - NM Air National Guard
06.1983 - 03.2005
University of New Mexico - Bachelor of Science,
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