Summary
Overview
Work History
Education
Skills
Timeline
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Raymond Flowers

Las Vegas,NV

Summary

At Bellagio Hotel and Casino, I enhanced team performance and customer satisfaction by implementing innovative training programs and fostering an inclusive culture. My expertise in gaming regulations and exceptional problem-solving abilities led to significant process improvements, demonstrating adaptability and a commitment to operational efficiency.

Results-driven supervisory professional with proven track record in team leadership and operational management. Known for fostering collaborative work environment and achieving consistent results. Adaptable and reliable, consistently meeting dynamic business needs while displaying effective communication and decision-making skills.

Developed leadership and operational management skills in dynamic, fast-paced environment. Skilled in team coordination and conflict resolution, with focus on delivering exceptional service. Seeking to transition into new field where these abilities can drive success and promote efficiency.

Friendly and positive casino team leader bringing [Number] years of experience in the field. Well-versed in monitoring chips, player wins and game table activities.

Overview

26
26
years of professional experience

Work History

Dual Rate Supervisor

Bellagio Hotel and Casino
10.1998 - Current
  • Collaborated with management to establish performance metrics, setting clear expectations for staff members.
  • Evaluated employee performance regularly, providing constructive feedback to support professional growth.
  • Notified table games leadership of irregularities in play for prompt resolution.
  • Developed strong relationships with vendors, ensuring timely deliveries and favorable pricing agreements.
  • Calculated winnings to verify payment made by dealer.
  • Fostered an inclusive workplace culture, promoting diversity and teamwork among staff members of varying backgrounds and skillsets.
  • Continuously sought opportunities for process improvements within the department, driving innovation while maintaining best practices.
  • Increased customer satisfaction ratings by closely monitoring service quality and addressing issues proactively.
  • Assisted in resolving conflicts between team members, facilitating open communication to promote a harmonious work environment.
  • Oversaw the successful execution of special events, delivering exceptional guest experiences under tight deadlines.
  • Supervised company assets in assigned section following corporate and state gaming rules and policies.
  • Enhanced team performance by implementing effective training programs and coaching strategies.
  • Boosted employee morale and job satisfaction with regular feedback sessions and recognition of achievements.
  • Resolved minor technical problems with gaming machines.
  • Performed accurate and efficient dealing to follow gaming procedures.
  • Monitored chips purchases, table inventories, and player win ratios.
  • Maintained strict compliance with industry regulations and company policies through comprehensive training initiatives.
  • Provided ongoing coaching to dual rate supervisors to enhance their ability to manage both dealer-level duties as well as supervisory responsibilities effectively.
  • Oversaw area games to maintain security and compliance.
  • Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
  • Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
  • Watched closely to catch errors and notified surveillance of irregularities.
  • Trained, supervised and evaluated workers.
  • Performed paperwork required for monetary transactions.
  • Observed players for signs of cheating, notifying security staff of discovered evidence.
  • Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Answered patron queries about machine functions, table parameters and other gambling floor items.
  • Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
  • Enforced safety rules and removed safety hazards while monitoring gaming floors.
  • Patrolled slot machine areas to identify patrons not complying with gaming rules and resolve concerns through prompt correction or removal.
  • Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
  • Monitored patrons for signs of compulsive gambling.
  • Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
  • Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
  • Watched gamblers on floor to isolate cheaters by identifying card counting or marking cards.
  • Contacted security department to discuss potential or confirmed illegal activities and cheating.

Education

High School Diploma -

Las Vegas High School
Las Vegas, NV

Bachelor of Arts - Did Not Finish

University of Nevada, Reno
Reynard, NV

Skills

  • Workplace safety
  • Team motivation
  • Operational efficiency
  • Scheduling coordination
  • Leading employees
  • Industry expertise
  • Greeting guests
  • Resolving complaints
  • Guest relations
  • Coordinating documents
  • Gaming regulations
  • Teamwork
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Problem-solving abilities
  • Reliability
  • Adaptability and flexibility
  • Active listening

Timeline

Dual Rate Supervisor

Bellagio Hotel and Casino
10.1998 - Current

High School Diploma -

Las Vegas High School

Bachelor of Arts - Did Not Finish

University of Nevada, Reno

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Raymond Flowers