Raymond Frattone
Philadelphia,PA
Summary
Professional administrative expert prepared to excel in executive support roles. Skilled in managing calendars, organizing meetings, and ensuring seamless office operations. Reliable team player with focus on achieving results and adapting to dynamic work environments. Proficient in communication, problem-solving, and maintaining confidentiality.
Overview
6
6
years of professional experience
Work History
Executive Administrative Assistant
Association for Frontotemporal Degeneration
07.2023 - Current
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips, smooth logistics and adherence to schedules.
- Organized calendars and scheduled appointments for optimized time management and minimized scheduling conflicts or cancellations
- Planned corporate events by coordinating logistics, catering, and venue arrangements for successful gatherings.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Prepared presentations by gathering data and designing visually appealing slides for executive and stakeholder meetings.
- Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
Administrative Assistant
Association for Frontotemporal Degeneration
05.2021 - 07.2023
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Maintained inventory of office supplies and placed orders.
Lead Patient Care Coordinator
Central Bucks Family Practice
06.2020 - 05.2021
- Increased staff productivity by coordinating provider schedules, delegating tasks, and monitoring performance metrics regularly.
- Ensured compliance with HIPAA regulations by training staff on privacy policies and overseeing proper handling of sensitive patient data.
- Supported clinical staff in providing exceptional care through seamless coordination of appointments, referrals, tests, and follow-up visits.
- Trained new Patient Care Coordinators to ensure consistent quality of service across the team.
- Optimized insurance claims processing by maintaining accurate and up-to-date patient information in electronic health records.
- Maintained a high level of customer service while managing difficult situations or disputes involving patients or family members.
- Managed high call volumes efficiently, triaging calls effectively and directing them to appropriate personnel as needed.
- Collaborated with office manager to maintain daily operations.
911 Telecommunicator & Dispatcher
Bucks County 911
01.2019 - 06.2020
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
- Contributed to the development of new training materials for incoming 911 Telecommunicators, improving overall team preparedness.
- Collaborated with law enforcement agencies, fire departments, and EMS teams to ensure a coordinated response during multi-agency incidents.
- Maintained up-to-date knowledge of local geography and landmarks, aiding in swift emergency response.
Education
Bachelor of Science - Nutrition and Dietetics
West Chester University of Pennsyvania
West Chester07.2021
Skills
- Executive support
- Calendar management
- Office administration
- Travel arrangements
- Meeting planning
- Event coordination
- Expense reporting
- Customer service
- Office management
- Information confidentiality
Hobbies and Interests
- Triathlons
- Food & Beverages
- New Technology
Timeline
Executive Administrative Assistant
Association for Frontotemporal Degeneration
07.2023 - Current
Administrative Assistant
Association for Frontotemporal Degeneration
05.2021 - 07.2023
Lead Patient Care Coordinator
Central Bucks Family Practice
06.2020 - 05.2021
911 Telecommunicator & Dispatcher
Bucks County 911
01.2019 - 06.2020
Bachelor of Science - Nutrition and Dietetics
West Chester University of Pennsyvania
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