Raymond Galindez

Working as security for Amazon and working closely with loss prevention has taught me a lot about staying calm and focused, especially when things get tense. I’ve had to handle situations where I suspect someone might be trying to steal, or cause trouble, and I always approach these moments carefully. I make sure to stay professional and respectful because I know how important it is to treat everyone with dignity, even when I need to address a concern. When I notice someone acting suspiciously, or if there’s a potential issue, I approach them calmly and politely, trying to talk to them without making them feel uncomfortable or threatened. I listen carefully to what they’re saying, and pay attention to their behavior, which helps me decide the best way to handle the situation. I’ve learned that patience, empathy, and good communication are really important — sometimes, people are just having a bad day or don’t realize they’re doing something wrong. I focus on de-escalating any tension by speaking softly, staying respectful, and explaining what’s going on in a clear way. My main goal is to protect the store and everyone inside, while treating people fairly. I believe that if I stay calm and respectful, I can keep things under control, and help resolve issues peacefully. Over time, I’ve seen that this approach really makes a difference in keeping the environment safe and respectful for both staff and customers.

Working as security at Walmart has taught me how important it is to stay calm and professional, especially when things get tense. I’ve had to handle situations like stopping shoplifters, or helping customers who are upset or confused. I always try to approach everyone politely and respectfully because I believe that how I treat people can help keep the situation from getting worse. When I see someone acting suspiciously, or if there’s a disagreement, I take a moment to listen carefully and watch their body language. This helps me understand what’s really going on, and how best to handle it. I’ve learned that patience and understanding go a long way — sometimes, people are just having a bad day, or don’t realize they’re causing a problem. I focus on speaking softly, staying respectful, and explaining things clearly, so they feel heard and respected. My main goal is to keep the store safe and secure, but I also want to make sure everyone feels comfortable and is treated fairly. Over time, I’ve seen that when I stay calm and treat people with dignity, it helps me resolve issues more easily, and creates a better environment for everyone.

“While I was working at Trinity College, I was responsible for keeping an eye on students and making sure they stayed safe. Sometimes, I would notice when a student was starting to get upset or frustrated, and I knew I needed to step in before things got worse. When that happened, I would stay calm and approach them gently. I’d listen carefully to what they were upset about, giving them space to vent if needed. I found that just showing I was there to listen and understand helped them feel more at ease. I’d speak softly and respectfully, making sure my body language was open and non-threatening. I also reassured them that I was there to support and help find a solution. Patience and empathy are really important because they help de-escalate the situation. I’d often remind myself to stay calm, even if they were upset or yelling, because I knew that keeping my composure could help the situation. Over time, I saw that when I stayed respectful and listened actively, it made a big difference in calming students down and making them feel safe. My main goal was always to help them feel understood and supported, so that we could resolve things peacefully and safely.”

Working as security at Borgota Casino and Hotel has shown me how important it is to stay vigilant and professional at all times. I’ve had to handle a variety of situations, from assisting guests with their concerns to watching for any suspicious activity. I always approach people with respect and patience because I understand that a calm attitude can make a big difference in how a situation unfolds. When I notice something unusual, I first observe carefully and then respond in a calm manner, making sure I don’t escalate things. I believe that listening carefully and staying composed helps to keep everything under control. My main priority is to ensure the safety of everyone—guests, staff, and the property—while also making sure people feel comfortable and respected. I’ve learned that being attentive, respectful, and calm in my interactions helps me resolve issues quickly and creates a positive atmosphere inside the casino and hotel. Ultimately, I want to make sure everyone has a safe and enjoyable experience while they’re here.