Summary
Overview
Work History
Education
Skills
Timeline
Generic

RAYMOND GALLO JR

Rocklin

Summary

Dynamic and results-oriented professional with 25 years of progressive experience in business operations, training, and people development. Known for driving strategic initiatives from conception to successful execution while consistently exceeding expectations. Exceptional leadership abilities demonstrated through the development of high-performing teams and fostering a culture of innovation. Effective communicator and master facilitator with a talent for translating complex ideas into actionable plans. Proven track record of building strong relationships with the stakeholders to achieve shared goals. Truly committed to ongoing learning and staying ahead of the industry trends to deliver impactful solutions.

Overview

19
19
years of professional experience

Work History

Area Supervisor

7-eleven
04.2024 - Current
  • Oversaw daily operations and ensured compliance with company policies and safety regulations.
  • Trained and mentored staff, fostering a collaborative team environment to improve performance.
  • Implemented process improvements that enhanced workflow efficiency across multiple locations.
  • Conducted regular performance evaluations, providing constructive feedback to promote employee development.
  • Managed inventory levels and ensured accurate reporting of stock discrepancies and usage trends.
  • Developed training programs to enhance employee skills and align with organizational goals.
  • Liaised with management to develop strategic initiatives that aligned operational objectives with business growth.
  • Managed operations for multiple 7-Eleven convenience store locations, with a focus on innovation, delivery integration, and revenue growth. Successfully launched third-party delivery (including Uber Eats and DoorDash), driving new sales channels and expanding customer reach. Created store-level systems for speed, accuracy, and product availability that led to top-tier delivery performance. My leadership resulted in significant increases in delivery sales and positioned our stores as local leaders in convenience and digital accessibility.

Shipt Shopper

Shipt
03.2021 - Current
  • Executed efficient shopping processes to ensure timely delivery of customer orders.
  • Coordinated inventory management and organized product selection based on customer preferences.
  • Maintained high standards of accuracy while fulfilling orders and minimizing errors.
  • Adapted to dynamic customer demands, consistently meeting varying order requirements.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Collaborated with team members to enhance workflow efficiency and streamline operations.
  • Leveraged technology tools to track orders, communicate updates, and manage deliveries effectively.
  • Trained new shoppers on best practices for order fulfillment and customer interaction techniques.
  • Increased repeat business by providing exceptional customer service and addressing any concerns promptly.
  • Ensured safe transportation of perishable items by properly storing them during transit, resulting in decreased spoilage and increased customer satisfaction.
  • Educated potential customers about the benefits of using Shipt services during informal interactions in stores or when making deliveries.
  • Collaborated with fellow Shipt Shoppers to share best practices, ultimately improving overall performance.

Director of Operations

McDonald's Restaurants
03.2022 - 03.2024
  • Ran the Operations of 15 McDonald restaurants, responsible for 650 employees, and 60 million in sales annually.
  • Managed day-to-day operations of a large staff in multiple departments.
  • Created People/Training plan for the $20 an hour (CA restaurants)
  • Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
  • Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
  • Organized and oversaw work schedules of departmental managers.
  • Enhanced customer service and satisfaction through policy and procedural changes.
  • Dedicated and experienced People Experience Lead with a passion for creating positive candidate experiences. Proven track record of implementing strategies to streamline recruitment processes and enhance employer branding. Strong interpersonal and communication skills with the ability to collaborate effectively with hiring managers and candidates.
  • Certified and taught all core curriculum from provided from Corporation
  • Organized workshops with internal stakeholders and external partners in order to gain insights into how users interact with products or services.
  • Assisted other departments within the organization such as marketing or support by providing advice on how best to deliver an optimal customer experience.
  • Oversaw operations for 15 McDonald’s locations, leading store performance, team development, and strategic initiatives. Spearheaded the successful rollout of Uber Eats and other third-party delivery services across all stores, working directly with platforms to integrate systems and optimize order flow. Designed in-store systems to streamline delivery prep and pickup, improving accuracy and speed. Developed local marketing and menu strategies that significantly increased delivery sales and off-premise revenue.

Pizza Rev Owner Operator

Self Employed Web
12.2018 - 01.2022
  • Owned and Operated three Pizza Rev franchises
  • Developed strategic plans to increase profitability and efficiency.
  • Maintained relationships with existing clients by providing superior customer service.
  • Oversaw budgeting and financial management.
  • Provided direction and guidance to employees.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Developed policies and procedures for the organization.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Conducted performance reviews for employees on a regular basis.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Hired and trained new department managers to increase team oversight and productivity.
  • Executed performance reviews to encourage improved productivity for team members.
  • Led operations across multiple pizza restaurant locations, with a focus on delivery execution, team performance, and customer satisfaction. During COVID-19, I rapidly implemented and scaled a safe and efficient delivery system, ensuring uninterrupted service and strong customer trust. Developed systems for contactless delivery, driver management, and order accuracy. Built sales and brand loyalty through fast, reliable delivery experiences and strong community engagement, helping the brand thrive during a highly competitive and uncertain period.

Owner Operator

McDonald's Restaurant
01.2010 - 03.2018
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.
  • Identified potential risks associated with operations in order to minimize liabilities.
  • Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
  • Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
  • Set pricing structures according to market analytics and emerging trends.
  • Oversaw hiring process for new employees, from recruiting to onboarding training.
  • Handled day-to-day business issues expertly to maintain efficient, successful operations.
  • Boosted business with successful marketing strategies and customer appreciation events.
  • Maintained financial records, such as income statements, balance sheets and budget reports.
  • Established systems for tracking inventory levels, sales figures and profits.
  • Ensured that all stores were compliant with health codes, safety standards, labor laws and other applicable regulations.
  • Collaborated closely with corporate headquarters on initiatives related to branding or product development.
  • Developed a comprehensive training program for new franchise owners.

Human Resources Manager/ Operations

McDonald's Corporation
04.2006 - 11.2009
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.
  • Maintained employee records in accordance with company policy and applicable legal requirements.
  • Created job postings, tracked applicants and maintained applicant database.
  • Identified, screened and interviewed potential employees.
  • Conducted background checks and reference checks of prospective employees.
  • Directed HR programs, policies and processes to improve operational efficiency.
  • Evaluated current HR processes and recommended changes when necessary to improve efficiency.
  • Organized orientation sessions for new hires and provided them with onboarding information.
  • Encouraged open communications, promoting positive and pro-employee work environment.
  • Held exit interviews and documented information discussed with employees.
  • Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
  • Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
  • Provided HR consultation services to leadership and department heads.
  • Compiled reports to provide management with accurate information and comply with policies and procedures.
  • Recruited new employees and built relationships, driving visibility.

Education

Bachelor of Arts - Business Administration

Chico State University
Loomis, CA
06.1999

Skills

  • Onboarding and Orientation
  • Training Development
  • Training and Mentoring
  • Strategic Planning and Execution
  • Leadership Training
  • Strategic Planning
  • Process Improvement
  • Quality Assurance
  • Business Management
  • Cost Control
  • Performance Improvement
  • Inventory Management
  • Customer Retention
  • Gold standard Hospitality
  • Recruitment
  • Leadership Development
  • Employee Onboarding
  • Training Programs
  • Work Hard, have a great time doing it!
  • Time Management Abilities
  • Effective Communication

Timeline

Area Supervisor

7-eleven
04.2024 - Current

Director of Operations

McDonald's Restaurants
03.2022 - 03.2024

Shipt Shopper

Shipt
03.2021 - Current

Pizza Rev Owner Operator

Self Employed Web
12.2018 - 01.2022

Owner Operator

McDonald's Restaurant
01.2010 - 03.2018

Human Resources Manager/ Operations

McDonald's Corporation
04.2006 - 11.2009

Bachelor of Arts - Business Administration

Chico State University

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