Dynamic professional with extensive experience at Becton Dickinson BD Medical, excelling in mold technology and customer service. Proven track record in enhancing product reliability and reducing defects by 20%. Skilled in problem-solving and inventory control, with a strong focus on teamwork and collaboration. Adept at optimizing processes and fostering a productive work environment.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
43
43
years of professional experience
Work History
Sales Associate / Cashier/ Warehouse
Oxford Supermarket
02.2016 - 02.2020
Assisted customers in locating products and provided recommendations to enhance shopping experience.
Processed transactions efficiently using POS systems, ensuring accuracy in cash handling.
Maintained organized merchandise displays to attract customers and promote sales.
Collaborated with team members to improve store layout and product placement for optimal flow.
Monitored stock levels and assisted with inventory management to minimize shortages and overstock situations.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Managed returns, exchanges and refunds in accordance with store policy.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Engaged in friendly conversation with customer to better uncover individual needs.
Listened to customer needs and desires to identify and recommend optimal products.
Mold Technician
Becton Dickinson BD Medical
06.2003 - 11.2013
Operated molding machines to produce high-quality medical devices efficiently.
Conducted quality inspections to ensure compliance with safety and regulatory standards.
Collaborated with cross-functional teams to streamline production processes and reduce waste.
Trained new technicians on equipment operation and safety protocols, enhancing team performance.
Identified process inefficiencies and implemented corrective actions to improve production workflow.
Maintained accurate documentation of production metrics and quality control results for audits.
Attended Forklift training and tested yearly.
Attended training on pull system ,First in First out.
Worked with production lines to maintain inventory.
Led continuous improvement initiatives, resulting in enhanced product reliability and reduced defects.
Mentored junior staff in advanced molding techniques, fostering skill development within the team.
Achieved consistent product quality by conducting material trials for new materials, confirming compatibility with existing molds.
Reduced downtime by promptly troubleshooting and resolving mold-related issues.
Supported continuous improvement efforts by participating in process improvement initiatives related to molding procedures.
Safeguarded the workplace by adhering to safety regulations and protocols during all tasks.
Streamlined workflow by maintaining an organized and clean work environment for maximum productivity.
Collaborated with engineering team to develop new molds, improving production efficiency.
Optimized molding processes through regular monitoring and adjustments of machine parameters as needed.
Conducted thorough inspections of finished products, ensuring adherence to quality standards.
Assisted in training new employees on mold setup, operation, and maintenance procedures, fostering a skilled workforce within the department.
Played a key role in achieving production targets through efficient scheduling and allocation of available molds.
Worked closely with Quality Control personnel to address any defects found in molded parts, implementing corrective actions to prevent future occurrences.
Communicated effectively with cross-functional teams to ensure timely completion of projects involving molded components.
Maintained inventory control by accurately tracking the usage of mold components throughout their lifespan.
Provided expertise in tooling design reviews, offering suggestions for improvements based on past experience with similar molds or materials.
Mold Technician
Becton Dickinson BD Medical
10.1976 - 03.2003
Ensured accurate mold assembly by following detailed blueprints and schematics.
Implemented preventative maintenance schedules for molds, extending their operational life span and reducing repair costs over time.
Increased overall efficiency through proper documentation of mold repairs and modifications.
Enhanced mold quality by performing routine maintenance and cleaning of molds.
Contributed to cost reduction efforts through effective use of resources and minimal waste generation during molding operations.
Led continuous improvement initiatives, resulting in enhanced product reliability and reduced defects.
Streamlined workflow by maintaining an organized and clean work environment for maximum productivity.
Collaborated with engineering team to develop new molds, improving production efficiency.
Assisted in training new employees on mold setup, operation, and maintenance procedures, fostering a skilled workforce within the department.
Played a key role in achieving production targets through efficient scheduling and allocation of available molds.
Education
High School Diploma -
Oxford High School
Oxford, NE
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Problem-solving
Reliable and punctual
Outgoing personality
Cash register operation
Stocking and receiving
Cash handling accuracy
Store opening and closing
Customer needs assessment
Meeting deadlines
Retail store operations
Inventory control
Product recommendations
Forklift operator / sit on/ stand up forklifts 30 years
Interests
I enjoy helping others and giving back to the community
Sharing travel tips, recommendations, and insights with fellow enthusiasts
Outdoor Recreation
DIY and Home Improvement
Music
Enjoy hobbies that combine physical activity with outdoor exploration
Volunteer Work
Enjoy participating in [activity] for overall physical and mental well-being
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