Raymond Gilyard III
Summary
Motivational Customer Service Professional experienced in delivering exceptional guest experiences in fast-paced environments. Fostered team collaboration and creative problem-solving to meet both individual and corporate objectives. Committed to addressing customer needs with tailored service and support.
Overview
26
26
years of professional experience
Work History
Valet Attendant
Icon Parking Systems
03.2019 - 08.2025
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Greeted guests and answered questions about valet service, directions and local attractions.
- Delivered safe, seamless, and prompt parking experiences to enhance customer service.
- Notated damage to vehicles to reduce exposure to risk and lawsuits.
- Monitored car safety and patrolled parking areas to prevent theft and damage.
- Cleared parking lot of debris and trash to maintain cleanliness. of debris and trash to promote the maximum number of available spaces for guest parking.
- Processed all point of sale transactions accurately, counted back coin and currency and provided receipts to all customers.
- Removed snow from common areas to create a safe operating environment.
- Reported unusual or unsafe situations to security for immediate attention.
Commercial Driver
AutoZone
08.2025 - 03.2026
- Operated vehicle safely to minimize accidents and ensure timely deliveries.
- Delivered a wide range of packages in alignment with strict timeframes to local residents and businesses.
- Loaded van efficiently, organizing packages by route to optimize delivery flow.
- Managed additional delivery routes during staff absences to maintain operational continuity.
Furniture Mover
Self Employment Specialists
01.2017 - 01.2018
- ClDisassembled easily damaged furniture parts for safe transport.aned job sites and properties of packing material after loading trucks with boxes and furniture
- Transported customer boxes and furniture between trucks and properties, ensuring safe handling and delivery.
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
- Provided knowledgeable, exceptional service and responded promptly to customer requests.
- Mapped and followed safe routes considering traffic patterns and weather conditions to ensure timely deliveries.
- Protected furniture by disassembling e
- asily damaged parts, detaching headboards from bed frames and securing loose or unstable components.
- Drove truck safely to deliver items in original condition to the destination.
- Planned and followed the most direct route to save time and mileage on company trucks.
Courier Contractor
Eveready Express
05.2014 - 06.2015
- Maintained adherence to stringent delivery deadlines.
- Documented items transported, recipient information, and issues encountered to ensure accurate delivery records.
- Obtained official signatures and required payments for different types of deliveries.
- Ensured timely delivery by adhering to stringent deadlines, facilitating reliable service.
- Complied with local safety and traffic laws when traveling on foot or via bicycle or vehicle.
- Loaded vehicles, balanced loads and secured items against loss or damage during transportation.
- Maintained delivery vehicle with regular upkeep and basic repairs.
- Organized parcels based on delivery routes for timely deliveries. according to delivery route.
- Collected and distributed records between personnel and outside stakeholders.
Truck Driver Helper
Arrow Trucking Company
09.2010 - 05.2013
- Lifted boxes using proper lifting techniques to ensure safety and products with correct safety gear and techniques.
- Secured items in truck using strapping and protective padding to ensure safe transport.
- Planned and followed the most direct route to save time and mileage on company trucks.
- Communicated with dispatching regarding changes to routes, deliveries and orders.
- Secured items in the truck using strapping and protective padding to ensure safe transport.
- Reported to dispatch and manager, providing updates on anticipated task completion times to maintain timeline accountability.
- Managed warehouse inventory by ordering and replacing supplies and hand tools to maintain operational efficiency.
- Minimized downtime by ensuring high-quality product and material delivery.
- Ordered and replaced warehouse supplies stock and hand tools.
Courier
Federal Express
12.2006 - 05.2008
- Coordinated parcel delivery using strong time management skills.
- Responded promptly to customer inquiries, strengthening business relationships.
- Picked up medical specimens from local care providers for delivery to laboratory.
- Developed comprehensive understanding of delivery routes to minimize delays caused by traffic and construction.
- Checked and secured package loads before deliveries.
- Loaded vehicles, balanced loads and secured items against loss or damage during transportation.
- Managed receipt, storage, identification, and delivery of products, ensuring accuracy and efficiency.
- Recorded items transported along with recipient information for delivery tracking. transported, recipient information and problems.
- Communicated effectively with dispatch regarding delivery progress and route detours.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Alerted customers to weather-related pickup or delivery delays.
- Reported issues to supervisors resulting in increased customer satisfaction.
- Inspected and monitored delivery vehicle and performed basic maintenance.
- Maintained delivery vehicle with regular upkeep and basic repairs.
- Performed routine air and fluid checks and refueling for vehicles.
- Oversaw product receipt to ensure accurate inventory management., storage, identification and delivery.
- Complied with local safety and traffic laws when traveling on foot or via bicycle or vehicle.
Garbage Truck Helper
Isabella carting co.
09.2004 - 11.2006
- Made specialized recycle pickups of food scraps, used oil, discarded computers and other electronic items.
- Compacted collected materials to maximize storage efficiency in recycling facility. to optimize storage space. to maintain storage efficiency
- Executed specialized recycling pickups for food scraps, used oil, and electronic items to ensure proper disposal and recycling.
Office Assistant
Greenwich Village Youth Council
08.2000 - 07.2005
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Organized files, developed spreadsheets, faxed reports, and scanned documents to enhance workflow and support team efficiency.
- Placed orders for new office supplies based on demand and budgetary restraints.
- Maintained business records by regularly updating customer information, ensuring data accuracy and accessibility.
- Monitored office stock levels to ensure availability of supplies and maintained inventory in neat and organized fashion.
- Sorted and delivered incoming mail to appropriate office staff to the correct recipients throughout the office.
- Oversaw workforce management and staff scheduling to keep office operations running smoothly.
Education
GED -
Manhattan Learning Center
New York, NYJ.D. -
Junior High School 56
New York, NYSkills
Route optimization
Defensive driving techniques
Customer satisfaction
- Good communication skills
Fast learner
Adapts to challenges
Good communication skills
Timeline
Commercial Driver
AutoZone
08.2025 - 03.2026
Valet Attendant
Icon Parking Systems
03.2019 - 08.2025
Furniture Mover
Self Employment Specialists
01.2017 - 01.2018
Courier Contractor
Eveready Express
05.2014 - 06.2015
Truck Driver Helper
Arrow Trucking Company
09.2010 - 05.2013
Courier
Federal Express
12.2006 - 05.2008
Garbage Truck Helper
Isabella carting co.
09.2004 - 11.2006
Office Assistant
Greenwich Village Youth Council
08.2000 - 07.2005
GED -
Manhattan Learning Center
J.D. -
Junior High School 56