Raymond Golestan
Los Angeles,CA
Summary
Operations Executive with over a decade of experience optimizing systems and processes to drive growth, profitability, and team satisfaction. Skilled in using tech solutions to streamline day-to-day operations, manage supply chains, oversee procurement, and ensure seamless customer support. Proven track record in budget management, cost control, and vendor relationships, ensuring efficient production and delivery. Adept at fostering a people-first culture, guiding performance evaluations, and developing strategic business plans to achieve long-term success while maintaining compliance with regulatory standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Logistics Control Manager
IDEMIA
Compton , CA
08.2022 - 07.2024
- Company Overview: Credit card manufacturing and personalization with 32 manufacturing sites globally for AMEX, Citi Bank, Capital One, Wells Fargo & Navy Federal Bank
- Oversaw daily logistics operations for the credit card manufacturing organization, including warehousing, distribution, fulfillment, inventory management, and strategic planning
- Optimized delivery and performance by updating logistics policies, managing procurement, and enhancing efficiency to reduce costs
- Built and maintained vendor relationships with companies like FedEx, UPS, and USPS
- Managed a 20,000 sq.ft.
- Warehouse and supervised up to 58 staff to ensure timely delivery, quality, and productivity
- Accommodated growth by adding 20% more pallet space in the warehouse for new clients
- Negotiated with multiple vendors to secure favorable terms, optimize pricing, and streamline procurement processes, resulting in $500K in annual savings while maintaining product quality and strengthening supplier relationships
- Led Lean initiatives, including SIM1 (Short Interval Meetings) across shifts and the introduction of new Kanban systems, resulting in enhanced productivity and efficiency; spearheaded 6S initiatives to improve workplace organization and safety in the warehouse
- Reduced logistics and operational expenses by partnering with Accounts Payable to pay $1M in back vendor invoices
- Saved the company $50K annually by implementing workflow processes and staff scheduling improvements to avoid break and mealtime violation fees
- Devised a new inventory process to count paper goods and ensure accuracy and optimized product tracking by 25%
- Achieved 30% efficiency improvement purchasing new card counters for Vault team members as well as adding 32% more space with the addition of new high-pile racking in the Vault
- Realized a 20% reduction in warehouse safety incidents by creating and implementing a warehouse safety checklist
- Partnered with FedEx Express to develop a new process for sorting packages by the routing letter, working with the internal pre-production team to sort by zip code and maximize FedEx’s operational efficiency by 50%
- Credit card manufacturing and personalization with 32 manufacturing sites globally for AMEX, Citi Bank, Capital One, Wells Fargo & Navy Federal Bank
Shipping Manager
APPETIZE TECHNOLOGIES (now part of SpotOn)
Los Angeles , CA
01.2017 - 08.2022
- Company Overview: Managed logistics and operations of a point-of-Sale reseller and fintech for clients like Live Nation, Aramark and Delaware North
- Provided astute oversight of end-to-end shipment and receiving operations, including managing an annual budget of $20M driving cost-effective operations across the U.S., Canada, and Mexico
- Controlled and managed 600+ stock keeping units (SKU) in a timely manner expertly leveraging forecasting and reverse logistics expertise
- Delivered effective leadership managing all functions including distribution management, continuous process improvement, inventory control, purchasing planning, procurement, logistics support, and risk mitigation
- Implemented, managed, and utilized processes, structures, and tools to monitor, coordinate and communicate shipments, working closely with warehouse and clients to ensure on-time delivery, in alignment with client expectations
- Fostered collaboration with multiple vendors and distributors to secure prompt and accurate delivery of point-of-sale equipment, materials, and resources
- Scaled vendor operations by 20% by increasing point-of-sale hardware capacity by 25% to meet growing demand
- Continuously led process improvement including identifying redundancies and improving resource utilization to optimizing and standardizing operational workflows, which saved the company 15%
- Effectively launched and used various logistics and supply management software such as NetSuite to manage and track key business processes
- Delivered savings of $30K+ in annual shipping costs by analyzing and streamlining operational processes
- Established a reverse logistics facility for leased equipment and streamlined Return Merchandise Authorization (RMA) processes, eliminating redundant workflows and saving 20 hours per week
- Collaborated closely with clients to optimize RMA documentation, enhancing operational efficiency
- Achieved a 20% improvement in communication with the configuration team by chairing daily and weekly meetings with distributors
- Managed logistics and operations of a point-of-Sale reseller and fintech for clients like Live Nation, Aramark and Delaware North
Center Assistant Manager
FEDEX OFFICE
Upland , CA
09.2016 - 01.2017
- Company Overview: Customer Service for a printing establishment
- Worked alongside center manager assisting in steering all team members and daily operations
- Drove operational efficiencies and delivery of outstanding customer service through effective planning, development, and implementation of key metrics
- Formulated and deployed an efficient employee schedule during peak hours that resulted in a 15% improvement in store productivity and sales
- Customer Service for a printing establishment
Operations Coordinator – Payments
INFINITE PERIPHERALS
Irvine , CA
11.2013 - 09.2016
- Company Overview: Mobile point-of-sale manufacturer and fintech who sold payment devices to JetBlue Airlines, United Airlines, Aramark and Delaware North
- Delivered effective management and coordination of operations working in close collaboration with cross-functional teams to ensure appropriate allocation of resources as well as delivery of data processing equipment and materials
- Performed various functions, involving product shipping and receiving, order tracking, inventory cycle counts, quality assurance, order planning, and staff training
- Created, developed, and delivered company training instruction manuals and customer-facing documents in support of RMA
- Identified redundancies and maximized resources to elevate operational efficiencies and effectiveness by 15%
- Developed and implemented strategic initiatives that increased customer satisfaction rates by 50%
- Earned senior leadership recognition for successful and expert management of all United Airlines orders and RMA support devices in a timely manner
- Mobile point-of-sale manufacturer and fintech who sold payment devices to JetBlue Airlines, United Airlines, Aramark and Delaware North
Education
Bachelor of Arts - Communications
California State University – Fullerton
Fullerton, CALean Six Sigma Green Belt -
UCLA Extension
Skills
- Logistics Management
- Supply Chain Management
- Inventory Management & Control
- Operations Management
- E-Commerce Management
- Shipping & Receiving Operations
- Lean Methodologies/6S
- Vendor Relationship & Management
- Warehouse Operations Management
- OSHA Compliance
- Contract Negotiation
- Data Analysis & Reporting
- Risk Mitigation & Safety Standards
- Cross-Functioning Team Collaboration
- Safety Awareness
- Quality Control/Assurance
- Process Improvement
- Leadership & Team Development
- Reverse Logistics
- Project Management
- Strategic Planning
- ISO 9001 & ISO 14000
- Microsoft Office Suite
- NetSuite & Microsoft D365
Certification
Lean Six Sigma Green Belt, UCLA Extension
Timeline
Logistics Control Manager
IDEMIA
08.2022 - 07.2024
Shipping Manager
APPETIZE TECHNOLOGIES (now part of SpotOn)
01.2017 - 08.2022
Center Assistant Manager
FEDEX OFFICE
09.2016 - 01.2017
Operations Coordinator – Payments
INFINITE PERIPHERALS
11.2013 - 09.2016
Lean Six Sigma Green Belt, UCLA Extension
Bachelor of Arts - Communications
California State University – Fullerton
Lean Six Sigma Green Belt -
UCLA Extension
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