Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Raymond Gomez

Summary

Dynamic professional with extensive experience at the CITY OF SCOTTSDALE, excelling in team management and adaptive programming. Proven track record in enhancing community engagement through innovative recreational activities. Strong customer service skills complemented by safety awareness, ensuring a positive and secure environment for all participants. Committed to continuous improvement and effective problem-solving.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Senior Recreation Leader

CITY OF SCOTTSDALE
07.2025 - Current
  • Developed positive and productive relationships with kids, parents and staff.
  • Maintained inventory of supplies and equipment with established sign-out procedures.
  • Addressed participant concerns with empathy and professionalism, resolving issues in a timely manner to maintain satisfaction levels.
  • Trained new staff members on department policies, procedures, and safety protocols to ensure consistent service delivery across the team.
  • Enhanced participant enjoyment by designing and implementing diverse recreational activities and programs.
  • Boosted community engagement by organizing special events, such as sports tournaments and cultural celebrations.
  • Provided first aid assistance during emergencies as needed, responding calmly and effectively under pressure situations.
  • Assisted in the planning, preparation, and evaluation of departmental goals, objectives, and strategies to continuously improve recreational offerings for the community.
  • Supported inclusion efforts by adapting recreational activities for individuals with varying abilities or special needs when necessary.
  • Boosted team morale and effectiveness through regular training sessions and feedback opportunities.
  • Managed budgets effectively, ensuring resources were allocated efficiently to maximize program impact.
  • Promoted safe and inclusive environment, ensuring all activities complied with health and safety guidelines.
  • Increased community awareness of health and wellness benefits through educational workshops accompanying recreational activities.

Warehouse Clerk

CITY OF SCOTTSDALE
01.2025 - 07.2025
  • Kept warehouse up to safety and health regulations at all times.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
  • Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
  • Maintained a clean work environment through routine organization of shelves and removal of waste materials, promoting overall warehouse efficiency.
  • Ensured regulatory compliance by properly handling hazardous materials according to established guidelines and policies.
  • Coordinated with other departments to resolve issues related to inventory discrepancies or midshipmen's effectively.
  • Simplified order picking process with proper labeling and storage of products, reducing search time for items during fulfillment.
  • Expedited urgent orders with prioritized packing and shipping procedures, ensuring timely delivery to customers in need.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.

HUMAN SERVICE REPRESENTATIVE

CITY OF SCOTTSDALE
02.2018 - 05.2024
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
  • Operated in dynamic, high-volume environments to provide skilled assistance to more than 186 customers each day.
  • Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
  • Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
  • Scheduled appointment to resolve more complex issues.
  • Mentored junior team members, providing guidance and support as needed while helping them develop their customer service skills.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

SPECIAL EVENT SECURITY/ COURT GATE SECURITY

CITY OF SCOTTSDALE
03.2015 - 07.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

PARKING SECURITY

WE PARK YOU
10.2019 - 11.2020
  • Implemented loss prevention strategies by vigilantly monitoring the sales floor, addressing any suspicious behavior, and collaborating with security personnel as needed.
  • Collaborated with security team to monitor surveillance cameras and maintain overall safety in the parking facility.
  • Aided in loss prevention efforts by reporting any suspicious activity observed in the parking lot or store entrance to management.
  • Coordinated with IT department to ensure reliability and security of student management systems.
  • Supported crime prevention initiatives by delivering presentations on personal safety and security measures.
  • Enhanced security measures by conducting routine patrols and monitoring CCTV systems.
  • Implemented network security measures to protect sensitive information from unauthorized access or damage.
  • Provided excellent customer service while remaining alert for potential security risks or threats within the retail environment.
  • Streamlined visitor check-in process for increased security and efficiency with a digital sign-in system implementation.
  • Strengthened security presence during high-traffic events, coordinating with event organizers for optimal deployment.
  • Maintained an organized and clean work environment, promoting a positive image of the parking facility.
  • Handled emergency situations effectively, such as power outages or security breaches, taking necessary action to protect property/assets while maintaining employee safety.

RECREATION LEADER 2

CITY OF SCOTTSDALE
02.2008 - 08.2015
  • Developed positive and productive relationships with kids, parents and staff.
  • Facilitated team-building exercises among participants to promote cooperation, communication skills development.
  • Cultivated positive relationships with participants, parents, and colleagues to foster a supportive recreational environment.
  • Maintained inventory of supplies and equipment with established sign-out procedures.
  • Trained new staff members on department policies, procedures, and safety protocols to ensure consistent service delivery across the team.
  • Engaged participants in recreational activities and team-building exercises.
  • Supervised outdoor excursions such as nature hikes or field trips ensuring adherence to safety guidelines while fostering appreciation for natural surroundings.
  • Enhanced community engagement by organizing and leading diverse recreational activities tailored to participants' interests and physical capabilities.
  • Adapted programs to meet changing community interests and demographics, ensuring continued relevance and engagement.
  • Coordinated with local schools to integrate recreational programs into their physical education curricula, broadening student engagement.

Education

No Degree - Criminal Justice

SCOTTSDALE COMMUNITY COLLEGE
SCOTTSDALE,AZ

High School Diploma -

CORONDADO
SCOTTSDALE,AZ
05-2008

Skills

  • Team management
  • Adaptive programming
  • Customer service skills
  • Computer skills
  • Safety awareness
  • Schedule management
  • Safety monitoring
  • Daily reporting
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 6 staff members.

Certification

  • Certified CPR, AMERICAN HEALTH - 8/24/24 - 2/24/26
  • Certified FORKLIFT TRAINED, CITY OF SCOTTSDALE - 1/11/25 -1/11/26

Timeline

Senior Recreation Leader

CITY OF SCOTTSDALE
07.2025 - Current

Warehouse Clerk

CITY OF SCOTTSDALE
01.2025 - 07.2025

PARKING SECURITY

WE PARK YOU
10.2019 - 11.2020

HUMAN SERVICE REPRESENTATIVE

CITY OF SCOTTSDALE
02.2018 - 05.2024

SPECIAL EVENT SECURITY/ COURT GATE SECURITY

CITY OF SCOTTSDALE
03.2015 - 07.2018

RECREATION LEADER 2

CITY OF SCOTTSDALE
02.2008 - 08.2015

No Degree - Criminal Justice

SCOTTSDALE COMMUNITY COLLEGE

High School Diploma -

CORONDADO

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