RAYMOND GRIGOLLA
Rancho Cucamonga,CA
Summary
Highly skilled Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
6
6
years of professional experience
Work History
Senior Help Desk Technician
DXC Technology - Full Time
10.2022 - Current
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Configured Application configurations within Mobile Iron Mobile device management tools
- Iphone / Ipad support with mobile applications
- Citrix support for users
- Configured hardware, devices and software to set up work stations for employees.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- ios/apple administration support
- ios/apple software configuration
- Provided IT support to non-technical internal users through desk side support services.
- Monitored systems in operation and quickly troubleshot errors.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Documented support interactions for future reference.
- Walked individuals through basic troubleshooting tasks.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- VPN support for end user failure
- Provided on-call support for critical issues related to 2fa.
- Configured hardware and granted system permissions to new employees.
- Investigated system issues and implemented resolutions to reduce downtime.
- Resolved or escalated problem tickets to resolve user issues.
IT Help Desk Technician
Housing Authority - Contract
06.2022 - 09.2022
- Monitored networks and network devices to resolve technical problems quickly.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Assisted with mobile device application configurations within MDM mobile device management
- Diagnosed and executed resolution for network and server issues.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Maintained energy and enthusiasm in a fast-paced environment.
- Implemented, developed, and tested installation and update of file servers, print servers, and application servers.
- Managed over 200 Users at different locations remotely
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- ios/apple administration support
- ios/apple software configuration
- Managed users in active directory (password resets,access to specific groups/folders)
- Azure intune administration
Help Desk Support
Grigolla & Sons Construction - Full Time
01.2018 - 07.2020
- Installed, modified and repaired software and hardware to resolve technical issues.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Performed tests of functionality, security and performance of different workstations and devices.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Configured hardware, devices and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
Associate of Science - Cyber Security
Chaffey College
Rancho Cucamonga, CA12.2025
High School Diploma -
Etiwanda High School
Rancho Cucamonga, CA05.2011
Skills
- Active Directory
- VPN
- AWS
- Linux
- Remote Technical Support
- Troubleshoot connectivity
- Azure/Intune
- Office 365 Experience
- Citrix
- Software Deployment
- Virtual Machine Operation
- Mobile support
- ios/apple support
- LAN and WLAN Control
- Application Configuration
- Mobile Application Configuration
Timeline
Senior Help Desk Technician
DXC Technology - Full Time
10.2022 - Current
IT Help Desk Technician
Housing Authority - Contract
06.2022 - 09.2022
Help Desk Support
Grigolla & Sons Construction - Full Time
01.2018 - 07.2020
Associate of Science - Cyber Security
Chaffey College
High School Diploma -
Etiwanda High School
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