Raymond Grubb

• Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system via Cisco and Meraki brand equipment.
• Performed day-to-day LAN and WAN administration, maintenance, and support.
• Identified and immediately resolved issues with network devices.
• Assisted IT staff on troubleshooting issues and closing calls.
• Spearheaded infrastructure projects from inception to completion, ensuring timely delivery within budget constraints.
• Improved network efficiency by implementing and managing system updates and patches.
• Monitored system performance and responded to alerts.
• Enhanced network efficiency by optimizing wireless connectivity and reducing latency issues.
• Collaborated with cross-functional teams to design and implement robust wireless network infrastructure, ensuring high availability and reliability.
• Integrated multiple Wi-Fi networks onto a single controller platform streamlining management operations across various sites.
• Spearheaded the migration from legacy systems to modernized platforms by strategically planning seamless transitions with minimal disruption.
• Maintained network hardware and software and monitored network to support network availability to end users.
• Enhanced network security through configuration, monitoring, and maintenance of Palo Alto firewalls.
• Designed scalable network architecture that allowed for seamless integration of new technologies as the company grew.
• Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
• Streamlined user support processes to ensure efficient problem resolution and minimize business disruption.
• Championed the adoption of cloud-based services within the organization for improved flexibility in accessing resources remotely.
• Managed vendor relationships to negotiate favorable contracts for hardware procurement while maintaining budgetary requirements.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.

• Supported and served on change management team to provide recommendations for process improvement and problem solving.
• Identify and mitigate security vulnerabilities and risks and maintain server integrity and availability using a combination of SCCM and KnowBe4.
• Develops and distributes reports to aid in addressing problems and organization needs.
• Prepared and deployed images, applications, and driver packages. Conducted endpoint protection, patch/update management via System Center Configuration Manager (SCCM).
• Monitored and analyzed network configuration and performance of Cisco devices, including modification of configurations across 80+ school and administrative sites.
• Configuration, deployment, and troubleshooting of Cisco routing/switching/WAP platforms and Yealink IP phones.
• Assessed system hardware and software and suggested modifications to reduce lag time, improve overall speed, and bolster security.
• Worked with 3rd party vendors and attend video calls to evaluate products and acquire quotes for the CCS environment.
• Created and conducted training sessions and original documentation for technicians on helpful scripts, SCCM, network troubleshooting, and OS imaging.
• Created PowerShell scripts and batch files to increase efficiency and productivity of technicians.
• Configured Windows desktops and laptops, Apple devices, and Chromebooks for employees and students.
• Prioritized, documented, and responded to support requests from end users via work order system.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Supported all technology aspects of Cumberland County Schools Board of Education committees, to include cameras, sound, and presentations.
• Supervised and trained new technicians on best practices and procedures for the CCS environment. Created original documentation to track progress.

• Provided training to first year officers in PC applications including Microsoft Office Suite, Adobe Acrobat, Video Teleconferencing, AXON Technology, Mobile Computer Aided Dispatch, and Active Directory end user management.
• Installed and updated software/hardware to include laptops, docking stations, wireless access cards, and printers into police patrol vehicles.
• Train/supervise employees to take on increasing amounts of responsibility and to obtain the standards necessary for solo patrol as well as to achieve departmental goals and objectives
• Thoroughly documents trainees’ positive and negative performance issues providing timely feedback, develops specific training scenarios and/or approaches to ensure trainees can perform the duties of a police officer within the guidelines of federal and state statutes as well as within all City of Fayetteville and Fayetteville Police Department Policies and Procedures
• Utilizes resources effectively to include NCAWARE, P2P Crystal Reports, Power DMS and MFR and utilizes specialized units within our agency along with external community resources for sector policing projects
• Proactively conducts traffic law enforcement activities to support traffic safety initiatives including GHSP and DWI enforcement. Completes traffic accident investigation and reporting activities
• Conducts thorough and accurate preliminary and follow up investigations, felony folders, and other investigative paperwork. Seeks opportunities to develop investigative skills to include interviewing and developing sources of information
• Employs Community Policing Practices through Problem Oriented Policing projects, Crime Prevention and Community Watch participation. Develops relationships with residents and business owners in areas of assignment

Achievements:

• Successfully trained, evaluated and directly supervised 11 first year officers on community policing, patrol techniques, laws and policies
• Developed training material to enhance new officer's knowledge of criminal procedure, departmental policies as well as mindset
• Awarded Good Conduct ribbon for 5 years of service with no suspensions

Responsibilities:

• Provide for public safety by maintaining order, responding to emergencies, protecting people and property, enforced motor vehicle and criminal laws
• Provide security for lives and property on military installations
• Record facts to prepare reports that document incidents and activities
• Monitor, note, report, and investigate suspicious persons and situations, safety hazards, and unusual or illegal activity in patrol area
• Identify, pursue, and arrest suspects and perpetrators of criminal acts
• Patrol specific area on foot and motorized conveyance, responding promptly to calls for assistance
• Investigate traffic accidents and other accidents to determine causes or to determine if a crime had been committed
• Photograph or draw diagrams of crime or accident scenes and interview principals and eyewitnesses

Achievements:

• Awarded Combat Action Badge and Army Commendation Medal for actions performed in combat
• Received 2nd Army Commendation Medal and Afghanistan Campaign Medal for successful deployment