Raymond Guillen
Passenger Assistant Agent
Chicago
Summary
To seek and maintain full time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness take added responsibilities to meat team goals.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
Work History
SU-Agent
Sunline Services (Lufthansa, Swiss, Austrian)
06.2023 - Current
- Looking up files and claims for lost baggage/luggage for passengers
- Check-in counter and rebooking accommodations for hotel and food vouchers
- Love to be a team player help or be helped when asked by other employees for advice or understanding of any difficult or non difficult situations
- Very outgoing with coworkers and passengers while spreading positivity with a smile
- Fast learning experience with computer programs and maintained good computer skills
- Always have high patients for passengers with their luggage and needs
Passenger Assistant Agent
United Ground Express
11.2021 - 10.2022
- Assisted passengers with checking in baggage
- Get them from gate to gate
- Insure passengers with directions to their destination
- Escort them in a timely fashion
- Helped other agents in need of assistance of any work related matters
Inventory Specialist
AA Rental
04.2020 - 04.2021
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Performed data entry and completed proper paperwork.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Collaborated with the procurement team to establish steady supply of inventory.
- Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
Inventory Specialist
Berman Subaru
06.2015 - 03.2020
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Maintained and organized inventory receipts and processed changes to reduce process lags.
- Established protocols to use for inventory control and management, streamlining internal process.
Landscaping Supervisor
All Seasons Landscape & Maintenance
01.2004 - 03.2015
- Supervised team member performance to meet client deadlines and requirements.
- Managed supply inventory and assigned replenishment to team members.
- Monitored weather conditions to plan work schedules effectively and minimize project delays.
- Scheduled staff members for landscaping shifts, enabling adequate coverage for projects.
- Instructed team members in groundskeeping practices, lawn cultivation, pruning and grounds design.
Cashier
Portillos
09.2003 - 12.2003
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Roberto Clemente High School
Chicago, IL 08.1999 - 06.2002
Skills
Customer Service
Organizing
Planning
Inventory
Communication
Hands on
Computer skills
Fast learner
Timeline
SU-Agent
Sunline Services (Lufthansa, Swiss, Austrian)
06.2023 - Current
Passenger Assistant Agent
United Ground Express
11.2021 - 10.2022
Inventory Specialist
AA Rental
04.2020 - 04.2021
Inventory Specialist
Berman Subaru
06.2015 - 03.2020
Landscaping Supervisor
All Seasons Landscape & Maintenance
01.2004 - 03.2015
Cashier
Portillos
09.2003 - 12.2003
High School Diploma -
Roberto Clemente High School
08.1999 - 06.2002