Raymond Haney
Los Angeles,CA
Summary
Seasoned Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shift Manager LAX INTERNATIONAL AIRPORT
Envoy Air Inc an American Airlines company group
Los Angeles, CA
03.2022 - Current
- Directs and coordinates department activities and is responsible for running a safe and effective operation
- This is accomplished by communicating with managers, peers and team members, both within their immediate department as well as with other departments, and by administering company policies and procedures.
- Provides their team with necessary tools, resources and training to meet or exceed all operational performance goals
- Reviews and analyzes reports, records, and directives, and confers with supervisors to obtain data required for planning department activities, such as new commitments, status of work in progress, and problems encountered.
- Assigns, or delegates responsibility for specified work or functional activities and disseminates policy to supervisors
- Gives directions, resolves problems, and sets deadlines to ensure timely completion of work
- Will resolve operational problems during tour of duty which includes working in the operation during peak or irregular periods
- Through the use of cross-functional teams, the Shift Manager may generate and implement quality improvement ideas
- Responsible for meeting profitability and cost control goals; develops and monitors budget and spending, actively seeks cost reduction ideas, and monitors lost time
- Coordinates activities of the cabin service team with related activities of other departments to ensure efficiency and economy
- Exceeded customer satisfaction by finding creative solutions to problems.
- Coached employees on interactions with customers to drive exceptional service.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Supervisor LAX INTERNATIONAL AIRPORT
G2 Secured Staff
Los Angeles, CA
06.2021 - 03.2022
- Lifted or moved passenger luggage onto baggage belts and created bag labels to facilitate proper delivery.
- Carried and operated radio or pager to communicate with airport personnel.
- Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
- Upheld uniform and conduct guidelines to maintain professional appearance.
- Maintained positive working relationship with fellow staff and management.
- Oversaw employee work schedules and delegated daily assignments.
- Coached staff members to develop long-term career goals.
Senior Account Manager
HSC Hospitality Company
Johannesburg , South Africa
06.2018 - 04.2021
- Collaborated with cross-functional team members to build and execute development plans.
- Supported objectives, checkpoints and timelines, managing team members to meet project tasks and expectations.
- Maintained adequate staffing to meet objectives within budget.
- Provided operational updates to executive team to mitigate areas of concern.
- Inspected completed work to drive quality, timeliness and company standards.
- Led project scope development to deliver final products that meet business needs.
- Selected, developed and evaluated personnel to achieve business objectives.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Senior Account Manager
Innstaff Hospitality Company
Johannesburg, South Africa
05.2013 - 05.2018
- Collaborated with cross-functional team members to build and execute development plans.
- Supported objectives, checkpoints and timelines, managing team members to meet project tasks and expectations.
- Maintained adequate staffing to meet objectives within budget.
- Provided operational updates to executive team to mitigate areas of concern.
- Inspected completed work to drive quality, timeliness and company standards.
- Led project scope development to deliver final products that meet business needs.
- Selected, developed and evaluated personnel to achieve business objectives.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
Some College (No Degree) - Business Administration And Management
Dawson Community College
Chicago, ILSkills
- Interpersonal Skills
- Opening and Closing Procedures
- Maintaining Required Compliance
- Decision Making
- Reliable & trustworthy
- Good work ethic
- Flexible schedule
- Team management
- Communication
Certification
- EAD REGIONAL NEW HIRE RAMP TRAINING AMERICAN ARLINES 2022
- GOUND SERCURITY COORDINATOR
- CRO
Timeline
Shift Manager LAX INTERNATIONAL AIRPORT
Envoy Air Inc an American Airlines company group
03.2022 - Current
Supervisor LAX INTERNATIONAL AIRPORT
G2 Secured Staff
06.2021 - 03.2022
Senior Account Manager
HSC Hospitality Company
06.2018 - 04.2021
Senior Account Manager
Innstaff Hospitality Company
05.2013 - 05.2018
Some College (No Degree) - Business Administration And Management
Dawson Community College
- EAD REGIONAL NEW HIRE RAMP TRAINING AMERICAN ARLINES 2022
- GOUND SERCURITY COORDINATOR
- CRO
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