Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raymond Hernandez

Fruitland,ID

Summary

Self-aware Quality Assurance Lab Technician prepared to take the next step with a new [Industry] team. Extensive experience in product inspections, audits, lab testing and customer specification safeguarding. An excellent team player with first-rate verbal and written communication skills. Detail-oriented Quality Control Analyst well-versed in qualitative and quantitative analysis techniques. Demonstrated knowledge of scientific principles and [Area of expertise]. Strong background in collecting and analyzing quality measures and making recommendations for process and quality improvements. Experienced Quality Control Analyst with demonstrated track record of improving products and procedures by leveraging hands-on inspections, testing methods and data analysis. Disciplined professional with systematic approach to [Task]. Applies excellent attention to detail and critical reasoning to successfully conduct experiments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly motivated [Type] Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Works well in fast-paced environments and maintains positive attitude. Possesses excellent communication and interpersonal skills.

Overview

14
14
years of professional experience

Work History

Quality Control Technician

Fry Food
04.2010 - 08.2013
  • Maintained quality documentation and records for conformance with relevant standards.
  • Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.

Quality Control Lab Technician

Sorrento Lactalis American Group
05.2013 - 10.2019
  • Assisted management in achieving ISO certification through meticulous documentation of quality control processes and results.
  • Increased accuracy of test results by calibrating instruments on a regular basis and following strict maintenance schedules.
  • Ensured timely completion of required testing through effective time management strategies, prioritizing tasks based on deadlines and urgency levels.
  • Completed recordkeeping, filing and data entry duties.
  • Reported problems and concerns to management.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Performed routine maintenance and calibration on testing equipment.
  • Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
  • Conducted investigations into questionable test results.

Customer Service Representative/Asset Protection Associate

Walmart
11.2017 - 11.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Shipping and Receiving Associate

Amazon
12.2020 - 09.2022
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Maintained a clean warehouse environment through diligent organization of materials and supplies necessary for daily operations.
  • Streamlined shipping processes by implementing efficient packing techniques and inventory management.
  • Maintained precise records for all incoming and outgoing shipments, minimizing discrepancies and losses.
  • Demonstrated strong attention to detail when inspecting received items for defects or damage before accepting deliveries into inventory storage areas.
  • Managed inventory levels accurately by performing routine audits and updating tracking systems accordingly.
  • Assisted in training new associates, sharing best practices for successful shipping and receiving operations.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Supported cross-functional teams during peak periods, providing additional resources as needed to meet demanding workloads.

Sales Associate/Sales Floor Associate, Electronics

Walmart
09.2022 - 07.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

High School Diploma -

Andress High School
El Paso, TX
05.2004

Skills

  • Sample Preparation
  • Meticulous Record-Keeping
  • Microbiological testing
  • Precision measurement
  • Regulatory knowledge
  • Instrument Calibration
  • Audit inspections
  • Quality focus
  • Equipment Calibration
  • Problem-Solving
  • Multitasking
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Quality Issue Identification
  • Safety Compliance
  • Safety Procedures
  • Data Entry
  • Documentation
  • Corrective Actions
  • Sampling procedures
  • Word Processing
  • GMP Knowledge
  • Product Sampling
  • ISO Standards
  • Software Applications
  • Attention to Detail
  • Lab result interpretation
  • Microbiology Techniques
  • Analytical chemistry
  • Quality Control Procedures
  • Good communication skills
  • Excellent written and oral communication
  • Computer Proficiency
  • Integrity and Trustworthiness

Timeline

Sales Associate/Sales Floor Associate, Electronics

Walmart
09.2022 - 07.2024

Shipping and Receiving Associate

Amazon
12.2020 - 09.2022

Customer Service Representative/Asset Protection Associate

Walmart
11.2017 - 11.2020

Quality Control Lab Technician

Sorrento Lactalis American Group
05.2013 - 10.2019

Quality Control Technician

Fry Food
04.2010 - 08.2013

High School Diploma -

Andress High School
Raymond Hernandez